Rimshot Posted November 10, 2016 Share Posted November 10, 2016 11 minutes ago, John Venema said: Sorry also for the bluntness of the email and post; that's the way I roll - I say it as I see it. We're all adults here so let's not be precious about condescending posts or political correctness. Quite arrogant again there. And what happens when a user of the forums is condenscending? He gets a warning or gets banned. Let's not have double standards please. If you expect respect from your customers, then treat them with respect as well. Link to comment Share on other sites More sharing options...
jalbrech Posted November 10, 2016 Share Posted November 10, 2016 Hi John, If that is the case, can you throttle the restrictions back? I wanted to go to FTX3 as an insurance policy in case my machine failed. I also transferred so that my products would be supported (patched) as appropriate. Your restrictions, which I understand, are a bit too restrictive. I have about 30 of your products (like them very much). I have had system failures in the past (about 1 every couple of years - hard drive, OS issues, something). Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 Quote Quite arrogant again there. And what happens when a user of the forums is condenscending? He gets a warning or gets banned. Let's not have double standards please. If you expect respect from your customers, then treat them with respect as well. Deal with it Bert, you're a big boy. A dutchman calling another dutchman arrogant, that's priceless Why are you even posting in this topic? Do you have anything constructive to add or are you trolling? Link to comment Share on other sites More sharing options...
Kimo Posted November 10, 2016 Share Posted November 10, 2016 Won't people download backups now because of this restriction? Link to comment Share on other sites More sharing options...
banjoman1960 Posted November 10, 2016 Share Posted November 10, 2016 Just now, John Venema said: You did not answer my question. What are you downloading and why? To make a backup of an airport already installed and working? This is precisely what is causing the excessive bandwidth. We are asking people to cool their heels, slow down and not do any downloads just for the purposes of making backups. It's hurting Orbx and we're asking you to consider the hurt and stop doing it for a while until the majority of customers have moved to the store and the bandwidth is spread out over more even usage. i have not done before this nice mail........but after this i feel the need to make a backup........it was Verona,the first on my list .......... it is OK,i will download no more from my payware........i make a backup from my sim now,and all files i need for a manuall reinstall.........so i can copy back if i need........ Link to comment Share on other sites More sharing options...
BG2518 Posted November 10, 2016 Share Posted November 10, 2016 John, Face it. The long term maintenance of the wealth of products will overrun you like it has overrun all of us for years now. I bet hardly anyone (with any medium range of your products) has installs that are up to date. Your system has given folk the chance to get that sorted. So they will. Plus when LM and their 3rd-Party products don't make good bed pals creating a NEED for most of us to do re-installs then you have the perfect storm which will be an ongoing issue for you. A possible help to you and US might be for you to SELL WHOLE REGIONS with ALL the airports for an annual fee with gives the purchaser update rights as you add AIRPORTS. The sale of this HAS to be initially via external SSD drives which become the users backup that you claim we are all clamouring for. That is TRUE. FTX Central would then know about this and download ongoing updates / new airports to these drives for the user. I would love to buy like this with ONE installer for the whole darn lot. Lease me ORBX please !!!!!!!! Gotta be good for your financial projections surely? Best of luck. Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 12 minutes ago, Kimo said: Won't people download backups now because of this restriction? They may try (doing the opposite of what we're requesting) but downloads are restricted to one per day for now. 10 minutes ago, banjoman1960 said: i have not done before this nice mail........but after this i feel the need to make a backup........it was Verona,the first on my list .......... it is OK,i will download no more from my payware........i make a backup from my sim now,and all files i need for a manuall reinstall.........so i can copy back if i need........ So on receiving my email about excessive download bandwidth hurting Orbx, you proceed to attempt to download 100 of your airports? Brilliant. Not much more I need to say really. Link to comment Share on other sites More sharing options...
sim123 Posted November 10, 2016 Share Posted November 10, 2016 maybe it a good idea to set this restriction pure for airports, and not for the base and region products, because they are most important with rebuild from scratch. what also can help is to export your old fss registry keys and import them back in new system, you can reinstall everything again with your old fss installers, because windows thinks that they were already installed. so no validations need by FSS. and after you have installed all your stuff, you can migrate again to orbxdirect and don't need to 100 days to install all your orbx stuff again. Link to comment Share on other sites More sharing options...
pmb Posted November 10, 2016 Share Posted November 10, 2016 42 minutes ago, jmorvay1971 said: So Michael, are you referring to the fact that you are using the old installers with FTXC2? You know, I am sure glad I didn't delete the archive I have on a backup external of my FSS purchases then. Of course, I have backups of all FSS installer downloads, too. Nonetheless, even if the FSS downloads will work again I will have to provide 3 x 130 credentials saved in a host of subdirectories as I have a brand-new system without any registry entries from former installations. Plus the waiting for countless hours for the wrappers to do their thing. And sometime I'll have to redownload the 130 new installers, whenever this will be. Contrast this with the idea I just bought this system right now to take advantage of a clean FTXC3 based installation with making proper new backups after installations and without that wrapper hassle. I think I'll just take a deep breath at this point, leave Prepar3d alone for some time, perhaps try some other Sim and watch things evolve. Fortunately, I have a life outside flight simulation. Kind regards, Michael Link to comment Share on other sites More sharing options...
Britjet Posted November 10, 2016 Share Posted November 10, 2016 I also am a new builder after dumping an old PC. I have all the old zip files, but FTX Central doesn't seem to want to validate them and starts trying to download everything AGAIN!. With a slow internet connection of less than 5MPS this is totally doing my head in - why couldn't you just let us use our old validations from FSS? Fix this please - your validation rules are causing many more downloads than are necessary.. Brit Link to comment Share on other sites More sharing options...
Expo Posted November 10, 2016 Share Posted November 10, 2016 34 minutes ago, John Venema said: I'm really sorry guys, I knew it was going to cause pain but the bandwidth that was being used is unsustainable. Sorry also for the bluntness of the email and post; that's the way I roll - I say it as I see it. We're all adults here so let's not be precious about condescending posts or political correctness. I also won't pull punches about blaming people who are downloading every product when there is no need to. Think about it for a moment won't you? We can work through this issue together. Perhaps we need to establish a ticket system for people who are doing system rebuilds or complete reinstalls can provide us some proof of their system state so we can lift the download cap for those in crisis without Orbx addons installed. I would imagine that is the vast minority of you. I am more than happy to work on a solution that works for everyone. We're not a bunch of a-hole dictators here, so any productive, sensible, consultative, non-aggressive, non-trolling suggestions are welcome. We are all ears. Remember, we've asked Adrian to turn the FSS wrapper validation server for you if you have the old installers. Again, the only people feeling pain right now would be those doing full sim re-installs, which should be an absolute minority. John, Can you explain again how to connect the archive, downloaded manually? I downloaded the file,select "install from my manually downloaded.zip", pointing the way to the center of the archive, but he still starts to download the entire file. What am I doing wrong? Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 8 minutes ago, BG2518 said: John, Face it. The long term maintenance of the wealth of products will overrun you like it has overrun all of us for years now. I bet hardly anyone (with any medium range of your products) has installs that are up to date. Your system has given folk the chance to get that sorted. So they will. It won't overrun us at all, we just need to use common sense on both sides of the customer/vendor relationship. In this instance, I got it wrong. Big time. At A$0.15 per GB, with 200GB of potential downloads, that's A$30 per customer in bandwidth costs we have to cover for non-sales activity. Now multiply that by 65,000 customers and you have a potential bill of A$2million - just so people have backups. Let me ask the question - who would pay a $30 fee to have a year's worth of unlimited downloads of everything? Link to comment Share on other sites More sharing options...
banjoman1960 Posted November 10, 2016 Share Posted November 10, 2016 2 minutes ago, John Venema said: They may try (doing the opposite of what we're requesting) but downloads are restricted to one per day for now. So on receiving my email about excessive download bandwidth hurting Orbx, you proceed to attempt to download 100 of your airports? Brilliant. Not much more I need to say really. so please if a download fail you need to wait a day then.........when i try to update wales it fail a few times,and i deinstall it,try a reinstall........failed.......in future i have to wait one day for the next try? Link to comment Share on other sites More sharing options...
shermank Posted November 10, 2016 Share Posted November 10, 2016 1 hour ago, banjoman1960 said: get the same when i try to update LIDA....... For payware, you have to have all your licenses transferred from FSS to ORBX. I am not sure about a freeware issue as you describe, but have you registered and logged on to the new ORBX store? That is a prerequisite for anything you want. btw, I do not mean this to seem condescending. That is not at all my intention, Sherm Link to comment Share on other sites More sharing options...
olli4740 Posted November 10, 2016 Share Posted November 10, 2016 6 minutes ago, sim123 said: (...) what also can help is to export your old fss registry keys and import them back in new system, you can reinstall everything again with your old fss installers, because windows thinks that they were already installed. so no validations need by FSS. and after you have installed all your stuff, you can migrate again to orbxdirect and don't need to 100 days to install all your orbx stuff again. 4 minutes ago, Britjet said: (...) With a slow internet connection of less than 5MPS this is totally doing my head in - why couldn't you just let us use our old validations from FSS? Fix this please - your validation rules are causing many more downloads than are necessary.. Brit Hopefully, this will be resolved quickly: "We have requested Adrian at FSS enable the validation server for all your old FSS wrapper installers so you can re-install from those at any time. Again, this is a temporary measure. We have not yet heard back from Adrian regarding this request but I am sure it won't be a major technical issue for him to implement. " Link to comment Share on other sites More sharing options...
BG2518 Posted November 10, 2016 Share Posted November 10, 2016 2 minutes ago, John Venema said: It won't overrun us at all, we just need to use common sense on both sides of the customer/vendor relationship. In this instance, I got it wrong. Big time. At A$0.15 per GB, with 200GB of potential downloads, that's A$30 per customer in bandwidth costs we have to cover for non-sales activity. Now multiply that by 65,000 customers and you have a potential bill of A$2million - just so people have backups. Let me ask the question - who would pay a $30 fee to have a year's worth of unlimited downloads of everything? ME - here take my money $30, no problem. You are right it won't overrun you if you don't let it via another solution. But as of now and ongoing without change it will. Please take the lease idea onboard too. I don't want to have to piddle about and would prefer to simply have a REGIONAL solution and ongoing peace of mind. Ta !! Link to comment Share on other sites More sharing options...
Expo Posted November 10, 2016 Share Posted November 10, 2016 You should as representatives of Samsung to kneel and apologize to the customers Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 Welcome to our forums. We're not representatives of Samsung and you're trolling. Do it again and you'll cop a ban. Link to comment Share on other sites More sharing options...
sim123 Posted November 10, 2016 Share Posted November 10, 2016 When I read well, this means that there are still 57000 customers who has to migrate to orbx directstore, so there will be a long way to go when they will transfer their account the coming months. Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 Correct, there are 57,000 customers to go. There is no short term solution, and we certainly aren't going to fund A$2million worth of bandwidth so people can have backups of what they have installed. Charging an "OrbxDirect Premium" fee of 30 bucks a year is beginning to make a lot of sense. You get no caps, all you can eat downloads and we might throw in some extra goodies for the price. I can see a solution forming here.... Link to comment Share on other sites More sharing options...
uksnapper Posted November 10, 2016 Share Posted November 10, 2016 15 minutes ago, John Venema said: Let me ask the question - who would pay a $30 fee to have a year's worth of unlimited downloads of everything? Count me in!! Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 Should I poll the $30 Orbx Premium idea? Link to comment Share on other sites More sharing options...
Britjet Posted November 10, 2016 Share Posted November 10, 2016 John, I am trying to do a new installation - I have a wealth of Orbx products on HDD, but the vast majority are unzipped, which causes its own problems presumably - but I also just tried with an original zipped file (vector) but FTXV3 still tries to download it :-( I am left with having to re-download all over again - at 5Mps... Not having the ability to simply validate these files again using the FSS figures is a monumental PITA, as you will appreciate. I hope that a sensible alternative can be found.. Thanks, Brit Link to comment Share on other sites More sharing options...
BG2518 Posted November 10, 2016 Share Posted November 10, 2016 1 minute ago, John Venema said: Should I poll the $30 Orbx Premium idea? NO - just do it. Link to comment Share on other sites More sharing options...
olli4740 Posted November 10, 2016 Share Posted November 10, 2016 2 minutes ago, John Venema said: (...) Charging an "OrbxDirect Premium" fee of 30 bucks a year is beginning to make a lot of sense. You get no caps, all you can eat downloads and we might throw in some extra goodies for the price. I can see a solution forming here.... Doesn't that put ORBX just a little bit closer to the "FTX as a service" approach? Or is it more of an "extended download service"? Am unsure ... Link to comment Share on other sites More sharing options...
gregmorin Posted November 10, 2016 Share Posted November 10, 2016 56 minutes ago, Walkabout said: Anyone tried to download the encrypted nested zip folders (Manual download, rather than the FTX Central route which can take hours). I tried one and found 138 zips, with 13 zips inside each and more files inside those zips with no way to combine them, so had to resort to a 3 hour download via FTX Central. Walkabout There is no need to unzip all the files in a manual download. Simply point FTX 3 at the main zipped folder and it will very quickly install the product for you. I then placed the zipped file in a folder I have created with the products name for storage. Greg Link to comment Share on other sites More sharing options...
Michael Copp Posted November 10, 2016 Share Posted November 10, 2016 2 minutes ago, John Venema said: Should I poll the $30 Orbx Premium idea? Hmmmm - watch yourself John. It's beginning to look a little like: Step 1: "Hey customers! Switch over to our new store!" Step 2: "Hey Suckers! Pay us $30 extra to get the same services you had with the old store!" ...I'd really bump up those "extra goodies" you mentioned if you go that route (that being said, I'd probably buy the premium package). Link to comment Share on other sites More sharing options...
uksnapper Posted November 10, 2016 Share Posted November 10, 2016 4 minutes ago, John Venema said: Should I poll the $30 Orbx Premium idea? Well you could do a poll to see if a poll is needed but I think like BG2518 and Nike "Just Do It" Link to comment Share on other sites More sharing options...
jmorvay1971 Posted November 10, 2016 Share Posted November 10, 2016 15 minutes ago, John Venema said: Correct, there are 57,000 customers to go. There is no short term solution, and we certainly aren't going to fund A$2million worth of bandwidth so people can have backups of what they have installed. Charging an "OrbxDirect Premium" fee of 30 bucks a year is beginning to make a lot of sense. You get no caps, all you can eat downloads and we might throw in some extra goodies for the price. I can see a solution forming here.... Wow, why didn't I think of that! Post #31 pretty much summed it up. On the flipside though, for customers to pay $30/year for this service, they would have to be committed to buying new products as well as reformtting their systems at least every 6 months in order to get their money's worth from the service. lol Link to comment Share on other sites More sharing options...
fueliehead Posted November 10, 2016 Share Posted November 10, 2016 John, Does this limit only apply to these backup downloads? I am planning on rebuilding my system from the OS up over our U.S. thanksgiving holiday (Nov. 24). I've specifically waited for FTX v3 and some of the dust to settle. I do not care about backups and am glad you are going cloud based. But, are you saying I can only install one product per day under these new guidelines? As far as $30 for downloads you already said I was entitled to....I'm not buying it. Link to comment Share on other sites More sharing options...
Expo Posted November 10, 2016 Share Posted November 10, 2016 21 minutes ago, John Venema said: Welcome to our forums. We're not representatives of Samsung and you're trolling. Do it again and you'll cop a ban. But I'm Your client who have purchased all your basic products for my region. But you didn't answer any of my question. Link to comment Share on other sites More sharing options...
BG2518 Posted November 10, 2016 Share Posted November 10, 2016 John, Sorry, my term lease was incorrect. I want a subscription service on a region by region basis. i.e. I have no interest in Australia really. Thanks for listening. Link to comment Share on other sites More sharing options...
Holy Cheese Posted November 10, 2016 Share Posted November 10, 2016 9 minutes ago, John Venema said: Should I poll the $30 Orbx Premium idea? In contrast to the many who wait for ORBX sales, I am one of a large number who always purchase ORBX products at full price. Back in the old days I also happily supported ORBX by pre-ordering and paying in advance. I have bought every product ORBX has sold. I would be a very unhappy camper to think that I would now also have to pay a $30 prmium for downloads. Jack Link to comment Share on other sites More sharing options...
BG2518 Posted November 10, 2016 Share Posted November 10, 2016 4 minutes ago, fueliehead said: As far as $30 for downloads you already said I was entitled to....I'm not buying it. Up the prices all round to accommodate the users download desires be they right or wrong is another solution. Tough love. Link to comment Share on other sites More sharing options...
Trevor Bagnell Posted November 10, 2016 Share Posted November 10, 2016 I would suggest a couple items to help alleviate the issue in the short term and get everyone back to being happy: 1) Work very hard at getting FSS activation process back online. That will eliminate the downloads from re-builders. I think you are underestimating the number of folks doing complete rebuilds. On average I would say that the die hard - own every ORBX product flight simmers are the type to re-build often. 2) If folks doing full rebuilds just don't install Orbx FTX Cental 3 and work from the older versions and install from FSS wrapped backups that will certainly help. The upgrade to FTX Central 3 can come gradually now that everyone is getting a better handle of the issue. This is of course dependent on item #1 above being completed. 3) Is there some way to mirror the documents onto other servers that won't impact your bandwidth that would still use FTX Central 3 as the license check and download hub?. Build that option into a patch for FTX Central 3, let people download the patched version, and then if they connect using the patched version, remove the download limit as the download will be to some other account? I don't understand enough about cloud computing and where you could find a server that would take the bandwidth off your hands for free, but I assume that google docs or something like that may hide the volume easily enough. Link to comment Share on other sites More sharing options...
John Venema Posted November 10, 2016 Author Share Posted November 10, 2016 3 minutes ago, Michael Copp said: Hmmmm - watch yourself John. It's beginning to look a little like: Step 1: "Hey customers! Switch over to our new store!" Step 2: "Hey Suckers! Pay us $30 extra to get the same services you had with the old store!" ...I'd really bump up those "extra goodies" you mentioned if you go that route (that being said, I'd probably buy the premium package). Or how about "Hey customers, we're opening our own store and it's the only way you can buy our new stuff. You can leave your old stuff at the old store as long as you want and the old installers will still work". Then, "Oh you transferred your licenses to our new store, cool, thanks! What --- you are now downloading ALL your products again from the new store? Shit! That's bad, it's going to cost us $2million if everyone does it, money we don't have. Time to hit the STOP button on those downloads and think of a solution" Link to comment Share on other sites More sharing options...
uksnapper Posted November 10, 2016 Share Posted November 10, 2016 Example - Airport AAA $25 standard download Airport AAA $30 premium download Link to comment Share on other sites More sharing options...
neucoas Posted November 10, 2016 Share Posted November 10, 2016 1 hour ago, pmb said: I own ALL ORBX Addons. Plus, I bought a brand-new system, just in sync with the event of FTX Central 3, to take advantage of it. Now it's FSS credentials again. And re-downloads later, whenever, 130 times, no matter if now or later, it's 130 times twice the work. But I guess no one will care. Anyway, this will certainly leave a bad feeling in my heart. Even more, as this situation could have been expected and proactively remedied. Kind regards, Michael Fss credentials are temporary. The only thing permanent is the ORBX direct. Sent from my XT1034 using Tapatalk Link to comment Share on other sites More sharing options...
olli4740 Posted November 10, 2016 Share Posted November 10, 2016 How about torrents? Too many people opposing it? Link to comment Share on other sites More sharing options...
Kimo Posted November 10, 2016 Share Posted November 10, 2016 3 minutes ago, John Venema said: Or how about "Hey customers, we're opening our own store and it's the only way you can buy our new stuff. You can leave your old stuff at the old store as long as you want and the old installers will still work". But I deleted the old installers because the licences were transferred and I thought the files were useless now Or can we re-download at the flightsimstore? Link to comment Share on other sites More sharing options...
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