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Found 6 results

  1. Orbx is pleased to announce the introduction of Orbs, our new in-game currency! You will be able to earn Orbs to use in the new Orbs Store through various activities. Orbx and Volanta customers will automatically accumulate Orbs when purchasing through OrbxDirect and subscribing to Volanta Premium. Get more rewards when capturing Aerocaches and completing challenges in Volanta. For one week only, get a 2x Orbs Multiplier on all purchases made through OrbxDirect and Volanta. We can’t wait to show you what we have planned! What are the Orbs? Orbx has introduced a form of in-game currency, the Orbs. They are yours to collect and earn by performing various actions and purchasing directly from our store. How do I earn Orbs? Every Orbx customer will be assigned an initial wallet, with some Orbs to start, based on their tenure with Orbx. For example, buying anything from our store or signing up for Volanta Premium will earn you Orbs, as will some activities when you complete them. We are going to add more and more activities to earn Orbs, so stay alert for special days and missions coming up. What do I do with them? Select products from the Orbx store and use Orbs at the checkout. We will also have some exclusive “Orbs only” content and products. Like some of the best things in life, money cannot buy those. Only Orbs can. Can I convert the Orbs to cash? No, Orbs can't be converted to cash or any other currency. Can I "Pass" or gift the Orbs to someone else? Not at this stage. Where can I learn more? More information is available on our Orbs Store and in our Orbs Terms and Conditions.
  2. Often, I see a great airport come out from Orbx that I would like to remember as a potential next purchase. It would be great if there was a way to create some kind of a personal shopping list in my OrbxDirect account.
  3. Hi all, Just a quick note regarding support topics, please remember the general discussion area is not for support topics - For all OrbxDirect and Central related topics please use the special support forum here - For any sensitive OrbxDirect shop account related matters involving private or personal information please create a ticket at the shop here - For all other general Orbx product support issues, please continue to use the existing Orbx support forums here And above all, please always create your own new thread with a clear and descriptive title, piggybacking on to other preexisting threads does not assist the team or you, creating your own thread will greatly assist the support team to tend to your issue easier, and always include screenshots for visible issues, and region names/airport names/ICAOs and Coordinates, plus anything that helps the team find and replicate the issue faster is great Kind regards, Tim
  4. Took a break from flight simming for a while as I was working way up in the boondocks of Northern Ontario here in Canada for the last two years. Decided to get back into the hobby and what do I find? The easiest, quickest and most organized method of getting my OrbX-FTX scenery installed and kept up to date. As well as the fastest way to find out what's installed and what's not along with a super fast way to now purchase scenery from you guys. AWESOME job! P3D V3 has never looked as good as it does now. Cheers!
  5. Got my last two Orbx products and everything was so easy, so user friendly, with no order numbers, serial numbers and no more this or that. The FS community should really create an award for things like this (like an Oscar/Emmy/Grammy/Tony). Love you guys very much… Cheers,
  6. Hello everyone, Effective immediately, we are restricting the number of Orbx products you can download whose licenses you transferred from FSS. The restriction will be set to ONE product download per customer per day, until further notice. NOTE - this restriction does NOT apply to any new products you have purchased from OrbxDirect, nor freeware demos or downloads. That is, anything you have purchased from OrbxDirect since November 1st has NO download restrictions. We have requested Adrian at FSS enable the validation server for all your old FSS wrapper installers so you can re-install from those at any time. Again, this is a temporary measure. We have not yet heard back from Adrian regarding this request but I am sure it won't be a major technical issue for him to implement. Why are we doing this? 1. PANIC DOWNLOADING. It appears that a "panic" has set in with all customers who transferred their FSS licenses to OrbxDirect. Because the old FSS wrapper installers can no longer be validated after the transfer of licenses, we think people felt insecure about a potential PC or Windows crash/reinstall without any backed up installers. This has caused a mad rush of downloads on our servers, generating over 50TB!! of data downloaded in less than a week. That is 50,000GB of data. 2. CUSTOMERS NOT READING INSTRUCTIONS. Despite our best attempts at creating a FAQ, step-by-step guide, video and answering countless customer questions, the message has still not gotten through - YOU DO NOT NEED TO DOWNLOAD EVERY ORBX PRODUCT WHOSE LICENSE WAS TRANSFERRED FROM FSS. 3. UNNECESSARY DOWNLOADS. Just because with OrbxDirect all products now use a different installation method (FTX Central v3), and use a different backup (encrypted nested ZIP files/folders), does NOT mean you should download and create backups for EVERY Orbx product license you transferred from FSS. After all, if they are installed and working in your simulator before you transferred your licenses, why do anything at all - unless you are literally planning a PC rebuild, OS re-install? I doubt that many of you are in this situation. 4. REBUILD AT A CONTROLLED PACE. Even if the worst were to happen and you had to re-install all products, downloading them from our servers is not a major headache, nor does it necessarily need to be done all at once. After all, as has been said numerous times, can you really visit every Orbx product location in one day, or one session? No. So we find the need to download and create backups for your entire library rather odd behaviour to say the least. 5. ARE WE ARCHIVE LIBRARIANS OR SIMMERS? Can I make a comparison? I recently purchased a new laptop. I installed FTXC V3 and installed Prepar3D V3.4.9, then downloaded FTX Global, Vector and openLC NA. I then enjoyed many flights in the sim in between doing other tasks. I also installed Steam and began to download some games I had previously purchased. Since many of them are > 30GB in size and I only have 7.5Mb/sec broadband, I usually installed one every few days, or one per week. Many times these downloads I would leave running overnight. I then began to add other Orbx regions and airports, perhaps one a day. My point is that it was unreasonable for me to expect to re-install my entire Orbx library or my entire Steam games collection all at once. Nor did I even create backups of my Orbx and Steam installers, since it's just easier for me to install what I need, when I need it. I am more interested in flying or gaming, than being an archive librarian. Keeping archived installers also takes a LOT of space; in the case of Orbx it's 200GB excluding freeware. I understand this restriction will be received with some negativity from certain people, but frankly - we can't justify the cost of 50-100TB of data transfer per week - that would erode any profit from our sales, which would limit Orbx's future expansion and growth plans or new product rollouts. Hindsight is a wonderful thing. The only reason we offered to transfer your FSS licenses in the first place was to make it easier and simpler to manage ALL your Orbx products you have purchased from day one - in one place, with one store, one installation method and one way to apply updates, patches and service packs. We did this to make things easier for YOU. What we did not expect was such a crazy demand on our servers for archiving the entire collections of old purchases. It would have been easier to allow old FSS installers to remain active and useable, which is what we are reverting to now. Sorry for the blip in programming - with anything new, there are bound to be warts and tweaks, so we're doing our best to provide you with a seamless customer experience, but not at the expense of eroding all profit margins on bandwidth costs, sorry. This is a temporary measure only. We will review bandwidth over the coming months and adjust download limits accordingly.
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