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LPVL - No support from developer, scenario crashes


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Hello,

 

Scenario crashes, SimWorks doesn't seem to reply to emails. Product seems pretty much dead in the water.

 

Since I have tried many ways of working around any possible faults with the system and/or sim and the game still crashes with the Scenario installed (will load fine without the scenario installed) could I please get a refund (I had already opened a ticket but was asked to start a thread here)?

 

Thanks,

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I bought this the other day and suffered repeated CTD loading the airfield, I connected to their discord server and got the same reply above almost straight away.  Its broke, they know its broke and are working on a fix.

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Hello again,

 

I'm sorry, this has not been answered. I also believe I have been patient enough so now here is a formal complaint.

 

I find it ridiculous that I have had to wait 5 days for a reply  to a ticket requesting a refund (and only got an answer to the 2nd ticket I raised), a reply which consisted of having to come to these forums to then have a topic in limbo for an extra 4 days, not acknowledged by a member of the Orbx team (funny enough they liked the post by a random community member suggesting at some point in an unknown date in the future there might be a resolution to my issue). To then add insult to injury the admins reflag this as being answered when it has not been answered. This is apalling as far as customer service goes, even if you're based in Australia.

 

Well here is the basics: I do not care where in the world you are based. As I see it if you are based somewhere where you are good enough to charge me money for something across the globe, you are good enough to be responsible for providing a functioning product.

 

You have knowingly charged me money for a non-functioning product and you are liable for this. You yourselves have acknowledged (in the same thread that is seen as solution) this product is non-functioning, you have refunded other people with the same issue and at this point are just biding time to see if your third-party developer comes up with a solution. 

I have not paid you in future money, nor have I paid your third-party. I have paid you in very real money and at the moment I have not got access to the functioning product as it was advertised and sold to me. I have asked for a refund and in all fairness patiently followed the hoops of your Kafkian customer service procedures and you don't even deign a minimal reply to a paying customer. Well here's what is what: knowingly selling goods broken or not fit for purpose configures many legal breaches in many parts of the world - Australia included-, not to mention outright dishonesty.

 

So the message is: either refund me or get ready for the consequences.

 

Best regards,

Edited by z0rgmeister
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42 minutes ago, z0rgmeister said:

Hello again,

 

I'm sorry, this has not been answered. I also believe I have been patient enough so now here is a formal complaint.

 

I find it ridiculous that I have had to wait 5 days for a reply  to a ticket requesting a refund (and only got an answer to the 2nd ticket I raised), a reply which consisted of having to come to these forums to then have a topic in limbo for an extra 4 days, not acknowledged by a member of the Orbx team (funny enough they liked the post by a random community member suggesting at some point in an unknown date in the future there might be a resolution to my issue). To then add insult to injury the admins reflag this as being answered when it has not been answered. This is apalling as far as customer service goes, even if you're based in Australia.

 

Well here is the basics: I do not care where in the world you are based. You have charged me money for a non-functioning product and you are liable for this. You yourselves have acknowledged (in the same thread that is seen as solution) this product is non-functioning, you have refunded other people with the same issue and at this point are just biding time to see if your third-party developer comes up with a solution. 

I have not paid you in future money, nor have I paid your third-party. I have paid you in very real money and at the moment I have not got access to the functioning product as it was advertised and sold to me. I have asked for a refund and in all fairness patiently followed the hoops of your Kafkian customer service procedures and you don't even deign a minimal reply to a paying customer. Well here's what is what: knowingly selling goods broken or not fit for purpose configures many legal breaches in many parts of the world - Australia included-, not to mention outright dishonesty.

 

So the message is: either refund me or get ready for the consequences.

 

Best regards,

 

Bit harsh.  The explanation clearly states that the problem is caused by an update to MSFS after the product was developed.  The developer is trying to fix the problem, which may not be an easy task.  Normal protocol in the case of software that was working and is not working temporarily while the developer finds a solution is to show a bit of patience and wait for a result. I imagine the response to your query was in the expectation that the accepted protocols would apply.

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24 minutes ago, John Dow said:

 

Bit harsh.  The explanation clearly states that the problem is caused by an update to MSFS after the product was developed.  The developer is trying to fix the problem, which may not be an easy task.  Normal protocol in the case of software that was working and is not working temporarily while the developer finds a solution is to show a bit of patience and wait for a result. I imagine the response to your query was in the expectation that the accepted protocols would apply.

Hi John,

 

Thank you for your reply. Harsh or not at least now I have the team paying attention.

 

Saying the Sim Update 4 is to blame is all well and nice, however SU4 came out of the 12th May this year. My Orbx invoice with the product in question is from the 28th May. Apologies but it is not acceptable to sell something that is broken and then blame the platform when the heat gets too much to bear and ask for understanding. If you were selling cars you would not sell me a car without wheels then ask for my understanding whilst you put the wheels on because Michelin forgot to send you the tyres when you already have my money.

 

My request was simple: it is broken, please refund it; I might even buy it at a later date if it was working. Not an issue I thought since there are other clients currently being refunded already.

 

Now it's been over a week, my request was not even acknowledged formally, the changing of the flag to "answered" is an absolute dismissal, everyone is fumbling because now they see I'm rightfully justified in my anger and between tickets getting lost and forum emojis from randoms my patience has run out. If it had been acknowledged in the first instance I might consider patiently waiting for a solution. Now it's too late.

 

Best regards,

Edited by z0rgmeister
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