Hello again,
I'm sorry, this has not been answered. I also believe I have been patient enough so now here is a formal complaint.
I find it ridiculous that I have had to wait 5 days for a reply to a ticket requesting a refund (and only got an answer to the 2nd ticket I raised), a reply which consisted of having to come to these forums to then have a topic in limbo for an extra 4 days, not acknowledged by a member of the Orbx team (funny enough they liked the post by a random community member suggesting at some point in an unknown date in the future there might be a resolution to my issue). To then add insult to injury the admins reflag this as being answered when it has not been answered. This is apalling as far as customer service goes, even if you're based in Australia.
Well here is the basics: I do not care where in the world you are based. As I see it if you are based somewhere where you are good enough to charge me money for something across the globe, you are good enough to be responsible for providing a functioning product.
You have knowingly charged me money for a non-functioning product and you are liable for this. You yourselves have acknowledged (in the same thread that is seen as solution) this product is non-functioning, you have refunded other people with the same issue and at this point are just biding time to see if your third-party developer comes up with a solution.
I have not paid you in future money, nor have I paid your third-party. I have paid you in very real money and at the moment I have not got access to the functioning product as it was advertised and sold to me. I have asked for a refund and in all fairness patiently followed the hoops of your Kafkian customer service procedures and you don't even deign a minimal reply to a paying customer. Well here's what is what: knowingly selling goods broken or not fit for purpose configures many legal breaches in many parts of the world - Australia included-, not to mention outright dishonesty.
So the message is: either refund me or get ready for the consequences.
Best regards,