noted KBUR Autogen issue !

[mikee]

Hello ,

I just purchased KBUR for my msfs2020 and i noticed that i am missing Autogen around the airport !

Please have a look at my shots below and advice me if this is normal or not .

 

 

 

 

Thank you  

[Jon Clarke]

Looks like you have not got the MSFS/Options/BingData and Photogrammetry enabled correctly . Delete Rolling Cache and then in the Graphics options ensure you have settings at least at High End.

It is not an issue with the Orbx addon but with your settings in MSFS. If you have just installed the latest update today, it may have altered your MSFS settings.

[mikee]

Hello Jon and thanks for your reply !

 

I have my BingData and Photogrammetry enabled  (Both are On ) , and i also have my settings in msfs to Ultra and High  !

I deleted my Rolling cache and content but Nothing happened !!

 

In Rolling cache settings , my Rolling cache is OFF !

If i try to set it On i get the following warning : Selected size for the rolling cache is not a valid value !

Does this has anything to do with my Isuue ?

 

Mike 

 

[Nick Cooper]

Hell,

I see the same, so I guess that it is normal.

[mikee]

Hello Nick ,

I do not know if i should be happy now or not ! 

So where is the problem ? Maybe the developers could tell us !

I am wondering if other simmers are experiencing Autogen problems around KBUR as well !

I have asked Other members to check the scenery as well and let us now !

This is the only Orbx product for msfs ( I own them all ) that i am having these issues !

 

Thanks for your reply 

[Nick Cooper]

Hello,

while there is a small area that does not seem to have buildings, the product is still

very good and I am sure that it can be attended to.

There may even have been a good reason why it looks as it does, we should wait

for the developer to comment, I think.

[PMR]

Yes, I have noticed that as well....It seems an area surrounding KBUR is flattened and then away from the airport, all is back to normal.  I also see that at KSBA ....Just around the edges of the airport....I have both Orbx products...

[mikee]

47 minutes ago, PMR said:

Yes, I have noticed that as well....It seems an area surrounding KBUR is flattened and then away from the airport, all is back to normal.  I also see that at KSBA ....Just around the edges of the airport....I have both Orbx products...

Thanks for letting us know  I did not notice that at KSBA !

[mikee]

1 hour ago, Nick Cooper said:

Hello,

while there is a small area that does not seem to have buildings, the product is still

very good and I am sure that it can be attended to.

There may even have been a good reason why it looks as it does, we should wait

for the developer to comment, I think.

Thanks Nick !

I totally agree that the product is great !

Despite the small autogen issue i like it a lot 

Let's wait then !

[Matteo Veneziani]

Hello all,

 

i am aware of this issue. Looks like this is a bug of the sim with the new updates. With the older updates there was not this problem.

I have tried to fix this but without any result. I will ask to Asobo if they can take a look on what its happening. 

 

Regards

[mikee]

Hello Mateo ,

Thanks for letting us know  !

[DodoHoe]

I recently noticed this a few weeks ago and thought it was a local files installation issue but it seems to persist after reinstallation and rolling cache reset. I can report the same problem (no models photogrammetry/autogen) for areas within a 0.5-1.0 mile of the northwest, south, and northeast of the field boundary.

 

Take care,

 

Dodo

[ArcaneTechSgt]

I have not noticed this.  I'll have to take a closer look at KSBA, KBUR, and KSAN.  KSJC and KBSE are too far to fly right now.  

 

Great products folks!!

[ArcaneTechSgt]

How to edit a post?

 

I did a KBUR, KSBA, KSJC...  I am seeing it too. I thought it was just parking lots at first, but KSJC's nearby parking lot was fine.

 

[Rs747]

Hi there, I’ve just bought this airport and it is fantastic! I thought there was a problem with the autogen missing until i saw this topic.

 

Wondering if there has been a fix or any news on this?

 

thanks!

[Rs747]

On 5/5/2021 at 9:06 PM, Rs747 said:

Hi there, I’ve just bought this airport and it is fantastic! I thought there was a problem with the autogen missing until i saw this topic.

 

Wondering if there has been a fix or any news on this?

Any chance of a reply from Orbx or at least the developer on this issue?

 

The airport is great, but as a valid purchase it is not as advertised with all the missing autogen.

 

Thanks.

[Nick Cooper]

Hello,

you will see the reply from the developer.

As you may be aware, Asobo  regularly make changes to the simulator that affect all kinds of addons.

The product was advertised correctly as it was when announced.

 

[Rs747]

Thanks mate totally understand. I appreciate it’s impossible to continually make changes with updates etc.

 

Any chance of the developer letting us know if he had any luck or is still active in the fix?

 

thanks!

[Nick Cooper]

I'll ask.

[Nick Cooper]

Hello,

I have asked and the developer tells me that he has not yet found the solution

but that it remains on his list of things to do.

[Rs747]

Thanks for the update, much appreciated!

[Steve Li]

On 5/8/2021 at 9:54 PM, Nick Cooper said:

Hello,

I have asked and the developer tells me that he has not yet found the solution

but that it remains on his list of things to do.

Any update from the developer regarding to the missing autogen?

[fr3edom21]

I'm interested in the solution as well. 

I just bought some Orbx airports.

 

Cheers!

 

 

[Steve Li]

16 minutes ago, fr3edom21 said:

I'm interested in the solution as well. 

I just bought some Orbx airports.

 

Cheers!

 

 

It seems the developer has ignored us on this product. I want a refund on it!

[Nick Cooper]

5 hours ago, Steve Li said:

It seems the developer has ignored us on this product. I want a refund on it!

 

On 5/9/2021 at 5:54 AM, Nick Cooper said:

Hello,

I have asked and the developer tells me that he has not yet found the solution

but that it remains on his list of things to do.

 

[Steve Li]

On 6/3/2021 at 9:59 PM, Nick Cooper said:

 

 

Who is the developer? Orbx should disqualify this developer because of making a non working product and ignoring customer’s questions. Is there a way the developer can talk to us directly in stead of sending the message through a third party?

[steve888]

On 1/10/2021 at 12:30 AM, Matteo Veneziani said:

Hello all,

 

i am aware of this issue. Looks like this is a bug of the sim with the new updates. With the older updates there was not this problem.

I have tried to fix this but without any result. I will ask to Asobo if they can take a look on what its happening. 

 

Regards

Have you get any feedback from Asobo regarding to the “missing autogen” issue? What is your plan on this product? Do nothing and totally give up or will work on a new version? Now, as a customer, we paid money for nothing. We have the right to know what will be going on for this product. We are very disappointed on this product from day one: (1)very low FPS and then (2)missing Autogen. If you think you can’t fix it please say so, then I’ll remove it from my FS2020 and not bother it anymore.

[EasternT3]

15 minutes ago, Steve Li said:

Who is the developer? Orbx should disqualify this developer because of making a non working product

Saying it’s non working is incorrect and therefore saying he shouldn’t model for Orbx is out of line , can you land at the airport without it? Yes. Is the airport accurately modelled ? Yes. does this issue cause the airport to be completely unusable? No

 

17 minutes ago, Steve Li said:

and ignoring customer’s questions.

He hasn’t...he answered the issue on January 10th. The answer obviously has not changed since then. Therefore he shouldn’t need to repeat himself. 
 

20 minutes ago, Steve Li said:

Is there a way the developer can talk to us directly in stead of sending the message through a third party?

Im 99% Burbank is an Orbx product oppose to a 3rd party product sold through Orbx thus these forms are a way of getting support. Sorry nick if this is wrong but nick seems to be the face of support for MSFS/P3D product, it may seem that nick is a 3rd party but he’s not really as this seems to be his role acting as a support liaison between us and the developers who may not have time or want (for a better way of putting it) to trawl through forums

[EasternT3]

9 minutes ago, steve888 said:

we paid money for nothing.

Incorrect, we have a fully functional airport, so the objective of the product is met

 

10 minutes ago, steve888 said:

We have the right to know what will be going on for this product.

Opinion will differ but from my point, we don’t. It be nice to know what’s happening with the issue but we are not owed it, we bought the product and if we are not happy with it then we can ask for a refund if it’s in line with Orbx’s refund policy 

 

13 minutes ago, steve888 said:

We are very disappointed on this product from day one:

We should be the few people on this thread. I’m sure thousands of copies have been sold and only a few are complaining. Thus you are incorrect speaking about the majority 

 

15 minutes ago, steve888 said:

very low FPS

Are you sure it’s not a user end issue? My FPS is in the 30s, software reacts differently on different setups, for example you *could* have another addon interfering with Burbank

 

 

[steve888]

54 minutes ago, EasternT3 said:

Incorrect, we have a fully functional airport, so the objective of the product is met

 

Opinion will differ but from my point, we don’t. It be nice to know what’s happening with the issue but we are not owed it, we bought the product and if we are not happy with it then we can ask for a refund if it’s in line with Orbx’s refund policy 

 

We should be the few people on this thread. I’m sure thousands of copies have been sold and only a few are complaining. Thus you are incorrect speaking about the majority 

 

Are you sure it’s not a user end issue? My FPS is in the 30s, software reacts differently on different setups, for example you *could* have another addon interfering with Burbank

 

 

There is no other addon interference with BURK since I have tried clean up the community folder with only this addon and the FPS was still horrible (<5).

[Nick Cooper]

1 hour ago, EasternT3 said:

Im 99% Burbank is an Orbx product oppose to a 3rd party product sold through Orbx thus these forms are a way of getting support. Sorry nick if this is wrong but nick seems to be the face of support for MSFS/P3D product, it may seem that nick is a 3rd party but he’s not really as this seems to be his role acting as a support liaison between us and the developers who may not have time or want (for a better way of putting it) to trawl through forums

 

Thanks.

@Steve Li

 

You can see on the product page who is the developer of this airport.

The developer has answered your question here in this topic:

 

On 1/10/2021 at 8:30 AM, Matteo Veneziani said:

Hello all,

 

i am aware of this issue. Looks like this is a bug of the sim with the new updates. With the older updates there was not this problem.

I have tried to fix this but without any result. I will ask to Asobo if they can take a look on what its happening. 

 

Regards

 

and there has been no forward progress since then.

I took a look at one of the areas' default version.

I see that there are some photogrammetry lorries added in one of the vehicle parks in the default but that at the same time, the other parking area

is simply blanked.

Even in the visible area, there are numerous vehicles that do not have 3D models on their footprints.

 

 

Customer's image

 

 

While this simulator is in development, customers will need to allow both the simulator and the third party developers some latitude,

while themselves exercising a degree of patience.

As mentioned by your fellow customer, the airport is by no means ruined by these small anomalies.

I am sure that Matteo will address this as soon as he is able to and in the meantime, I urge you to enjoy what you have now. 

 

 

 

 

[steve888]

57 minutes ago, EasternT3 said:

Incorrect, we have a fully functional airport, so the objective of the product is met

 

Opinion will differ but from my point, we don’t. It be nice to know what’s happening with the issue but we are not owed it, we bought the product and if we are not happy with it then we can ask for a refund if it’s in line with Orbx’s refund policy 

 

We should be the few people on this thread. I’m sure thousands of copies have been sold and only a few are complaining. Thus you are incorrect speaking about the majority 

 

Are you sure it’s not a user end issue? My FPS is in the 30s, software reacts differently on different setups, for example you *could* have another addon interfering with Burbank

 

 

The low FPS was resolved on the update but a new issue- missing autogen- appeared with no solution yet.

[steve888]

7 minutes ago, Nick Cooper said:

 

Thanks.

@Steve Li

 

You can see on the product page who is the developer of this airport.

The developer has answered your question here in this topic:

 

 

and there has been no forward progress since then.

I took a look at one of the areas' default version.

I see that there are some photogrammetry lorries added in one of the vehicle parks in the default but that at the same time, the other parking area

is simply blanked.

Even in the visible area, there are numerous vehicles that do not have 3D models on their footprints.

 

 

Customer's image

 

 

While this simulator is in development, customers will need to allow both the simulator and the third party developers some latitude,

while themselves exercising a degree of patience.

As mentioned by your fellow customer, the airport is by no means ruined by these small anomalies.

I am sure that Matteo will address this as soon as he is able to and in the meantime, I urge you to enjoy what you have now. 

 

 

 

 

It’s been 6 months since the last reply from the developer. I don’t think it will take that long for fixing this problem. By the way, if Orbx can provide me a refund, I’ll take it. But I don’t think Orbx will do it.

[Nick Cooper]

On 5/9/2021 at 5:54 AM, Nick Cooper said:

Hello,

I have asked and the developer tells me that he has not yet found the solution

but that it remains on his list of things to do.

 

Hello,

this is the latest update, less than one month ago.

As you acknowledged, the missing autogen was not a feature of the original product and appeared after one of the many updates to the simulator.

Matteo has already said that he has no solution at this stage.

He has also said that when there is, he will fix it.

In the meantime, I would ask you too to exercise a little more patience, as it seems that a solution is for now, not available.

I will draw Matteo's attention to this topic once again, on your behalf.

 

[steve888]

1 hour ago, EasternT3 said:

Saying it’s non working is incorrect and therefore saying he shouldn’t model for Orbx is out of line , can you land at the airport without it? Yes. Is the airport accurately modelled ? Yes. does this issue cause the airport to be completely unusable? No

 

He hasn’t...he answered the issue on January 10th. The answer obviously has not changed since then. Therefore he shouldn’t need to repeat himself. 
 

Im 99% Burbank is an Orbx product oppose to a 3rd party product sold through Orbx thus these forms are a way of getting support. Sorry nick if this is wrong but nick seems to be the face of support for MSFS/P3D product, it may seem that nick is a 3rd party but he’s not really as this seems to be his role acting as a support liaison between us and the developers who may not have time or want (for a better way of putting it) to trawl through forums

I’m not saying BURK is 100% not working, but it works not as good as advertised. Do you want to spend the money to buy a Lexus car but functioning as a Toyota car?

[steve888]

2 minutes ago, Nick Cooper said:

 

Hello,

this is the latest update, less than one month ago.

As you acknowledged, the missing autogen was not a feature of the original product and appeared after one of the many updates to the simulator.

Matteo has already said that he has no solution at this stage.

He has also said that when there is, he will fix it.

In the meantime, I would ask you too to exercise a little more patience, as it seems that a solution is for now, not available.

I will draw Matteo's attention to this topic once again, on your behalf.

 

Thanks a lot. I hope Matteo can pay a bit more attention on this “missing autogen “ issue and get it resolved ASAP.

[EasternT3]

36 minutes ago, steve888 said:

The low FPS was resolved on the update but a new issue- missing autogen- appeared with no solution yet.

Ah, I must have purchased KBUR after the issue was rectified. I knew from previous experiences that sometimes addon conflicts are a thing and it’s not always obvious what it is for example a airport in Europe could affect an Australian cityscape.

 

26 minutes ago, steve888 said:

I’m not saying BURK is 100% not working, but it works not as good as advertised. Do you want to spend the money to buy a Lexus car but functioning as a Toyota car?

 

I get what you mean, everyone’s opinions of addons vary, I have spend most of my life on flight sims and remember back in FS9/FSX days where an airport would just be the airport and it would only be 10% of the quality we have now, now we get very high quality with interiors and the surroundings which is great, so for me personally this issue is negligible (I can’t even say I’ve noticed it) when you compare it to what we had 1-2 decades ago.

 

(Also a mute point, but just an FYI, the quote you replied to was me responding to the other Steve in the thread, not that it’s important but he said KBUR is a non-working product)

[steve888]

8 minutes ago, EasternT3 said:

Ah, I must have purchased KBUR after the issue was rectified. I knew from previous experiences that sometimes addon conflicts are a thing and it’s not always obvious what it is for example a airport in Europe could affect an Australian cityscape.

 

 

I get what you mean, everyone’s opinions of addons vary, I have spend most of my life on flight sims and remember back in FS9/FSX days where an airport would just be the airport and it would only be 10% of the quality we have now, now we get very high quality with interiors and the surroundings which is great, so for me personally this issue is negligible (I can’t even say I’ve noticed it) when you compare it to what we had 1-2 decades ago.

 

(Also a mute point, but just an FYI, the quote you replied to was me responding to the other Steve in the thread, not that it’s important but he said KBUR is a non-working product)

If you compare today’s addon airport with the one 20-30 years ago, of cause BURK is way better than the one 30 years ago even with some bugs. But this is not an apple to apple comparison. We should compare BURK with similar products of today such as Orbx KSBA.

[EasternT3]

22 minutes ago, steve888 said:

If you compare today’s addon airport with the one 20-30 years ago, of cause BURK is way better than the one 30 years ago even with some bugs. But this is not an apple to apple comparison. We should compare BURK with similar products of today such as Orbx KSBA.

You make a good point. I guess I’m a person who isn’t bothered with things like this autogen issue, but then I understand people like yourself who wants a near as perfect product. Hopefully Matteo can find a solution sooner rather then later.

[steve888]

1 minute ago, EasternT3 said:

You make a good point. I guess I’m a person who isn’t bothered with things like this autogen issue, but then I understand people like yourself who wants a near as perfect product. Hopefully Matteo can find a solution sooner rather then later.

Thank you for your understanding.