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Everything posted by Ben McClintock
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answered Not Support just a general question
Ben McClintock replied to Ticker7's topic in Orbx Central Support Forum
Hi Ticker, You can click and drag on the carousel to slide between products. Not very intuitive, I know. As Nick says, it's on the list to fix -
Orbx receipts before the 1st of May contained the words "the total price includes GST for Australian customers." After the 1st of May, it contains a line item (similar to the rest of the world) that states the exact amount of GST. You can learn more on the ATO's Tax Invoices page. The "Receipt #1016-2726" you received was not from Orbx. It was an automated email from our payment processor, Stripe. You would have also received an email from Orbx titled "your Orbx order receipt" that contains the tax information you're looking for. Orbx has been paying GST (in AU) as required by law, and there are no changes to that. As of 1st May, everyone has an equal base price, with taxes from their respective countries charged at the checkout. On the 3rd of May at 05:05Z, we lowered all of our Orbx prices by ~1/11th to equalise the base prices for all customers, so now everyone is the same! All customers will see the sales taxes explicitly on their tax invoice. If you purchased an Orbx product between the 1st of May at 00:00Z (when the tax changes were introduced) and the 3rd of May at 05:05Z (when the prices were reduced ~1/11th), you should have already received a refund. If you have any questions or further comments on this matter, please submit a support ticket.
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answered True Earth Sale Products
Ben McClintock replied to Rodger Pettichord's topic in PREPAR3D® V4.x Support Forum
It should (hopefully) be mentioned somewhere, but freeware Portland Cityscape is an antirequisite of TrueEarth US Oregon. You'll need to uninstall that to install TE Oregon. -
resolved Central showed XP11 product when MSFS selected
Ben McClintock replied to fly60's topic in Orbx Central Support Forum
Upon reviewing this deeper, it appears there was a link in the one of the Central product carousels that linked to the XP11 version of RJAA instead of the MSFS version. This has now been resolved. Usually, like you mentioned, it's not possible to find products for another simulator in Central, except in very specific cases (being linked from the website, Central homepage, etc). Sorry again for the inconvenience here. -
Hi Louis, Those represent "tower" controllers on VATSIM. There is also "D" and "G" which represent clearance delivery and ground controllers respectively. If you wish to disable this, it's "VATSIM ATC Coverage" in the map settings:
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We have not stopped developing for X-Plane. More products are in the works
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Volanta doesn't inject traffic into the sim yet. It's designed to be used in conjunction with VATSIM, IVAO, PilotEdge instead of being a network of its own. We'll look into this. IVAO doesn't have easily accessible data available for their FIR/UIR boundaries (although we could pull this from WebEye). We'll get in touch with them. At the moment, flights are automatically ended shortly after you turn the engines off. I believe this would be more common than leaving the engines on when people are doing multiple hops? Either way, we can look into a better way to handle this. Are you referring to the landing challenges in Microsoft Flight Simulator? If so, we need to do some more work in that area.
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Hi all, We're reading all of the feedback. We've been busy in development We have a few users in the beta - they're already keeping us quite busy with feedback. More randomly selected users are added every few days. Once we're back in the office next year, we'll be adding far more people. Not at this stage, but it's something we'll consider after release. We already record airspeed, ambient wind, pitch, bank, heading and G force. Just not all are shown in the UI yet, but will note that down.
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answered Displaying Version Numbers
Ben McClintock replied to benjoglove's topic in Orbx Central Support Forum
Hi, In Orbx Central, you can see the version number in the column on the right: It's worth noting that we can only update 3rd party products when they send us the files. Usually our turnaround time once we have the files is less than 48 hours, depending on complexity. -
answered No download vie online Paying and buying
Ben McClintock replied to gigabenga's topic in Orbx Central Support Forum
Hi Jürgen, Please make a ticket for this: https://support.orbxdirect.com -
I've just updated the user guide now to include Microsoft Flight Simulator
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I would recommend SimStarter too. If anyone still wants FSXGo, I've attached it here. FTXGo1016.exe
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Poll: Which Flight Sim Do You Use The Most?
Ben McClintock replied to dave302's topic in General Discussion
There is already a poll that was created by another forum member just a few days ago: -
Please double check the email you're entering. The message shown to the user is the same whether the email exists in our system or not ("An e-mail has been sent with further instructions"). The email you're using for your forum account doesn't exist in our store database, so please try any other email addresses you use.