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Nick Cooper

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Posts posted by Nick Cooper

  1. 2 hours ago, Oceansong said:

    After having X-Plane 12 for several days now and checking out most of the new version, I decided it was time to see if my Orbx scenery would work. I decided to try Washington and moved it over- no go- receiving an error message regarding missing files. Apparently v. 12 needs something v. 11 does not. Hopefully, Orbx is diligently working on the update.

     Hello,

    it should work, it does here.

    Please see if this post is of any help to you.

    Best to add all of your products, then you may be sure that you did not miss anything.

  2. Hello,

    customers are not constrained by the need to provide a good quality and working version of a commercial product.

    For this reason, customer workarounds may well work and in some cases they do, but something that does not work
    as it should cannot be released as a working product to be installed by Orbx Central.

    Orbx Team Members will not be offering "official" customer support until that is the case.

    It should also be noted that X Plane 12 has been released as "Early Access".

    This is the latest "official" position.

     

     

  3. Hello,

    X Plane 11, by the way, does not use the "registry" at all.

    Orbx Central finds it by reading C:\Users\your user name\AppData\Local\x-plane_install_11.txt.

    That gives it the location and then it must also find a copy of X-Plane.exe there.

    It seems highly unlikely that X Plane 12 would use the same file names and until Orbx Central is

    told where to look, it will not find it.

    I am sure that an enterprising customer could cobble together a workaround based on that information.

    It might even work, who knows? :)

    Naturally, it would be entirely unsupported.

    • Like 3
    • Haha 1
  4. Hello,

    your uploads are very small, presumably because you use postimage to link from, which does not add to the upload size to the forum.

    I had a look and see a warning that all is not quite well with the forums, so I would advise you to do nothing and I will tell the IT staff.

    I am seeing the same message, if I try to upload anything.

    • Like 1
    • Thanks 1
  5. Hello,

    upon the release of P3D v5, Orbx stated that wherever possible, P3D v4 products would be released for P3D v5.

    In the case of the city scenes, it has been found that there are too many differences to release a good enough version.

    As above, you are welcome to try it for yourself.

    Orbx do not appear to make a version of El Prat airport.

     

  6. Hello,

    I am writing this to clarify the pricing system and in response to numerous support tickets.

     

    Orbx is obliged to add local taxes to product prices.

    Orbx Direct can be viewed whether logged in to an Orbx Direct account or not logged in to an Orbx Direct account.

     

    If a potential customer views Orbx Direct without first logging in, Orbx Direct does not know where that customer is

    and cannot, therefore, calculate how much, if any, local tax must be added to the price.

     

    The customer will see the price displayed like this:

     

    Please note the text underneath the price, which explains that the price does not include local tax

    and that local tax will be applied at the checkout.

    6.jpg

     

    Once the customer decides that they would like to buy the product, to complete the purchase, they

    must first log on to Orbx Direct.

    Once they have done that, Orbx Direct knows who they are and where they are and can calculate the

    correct rate of local tax.

    It does so and adds it to the price.

     

    Please note the text underneath the price which now states that local tax has been applied.

    7.jpg

     

    Similarly, when a discounted price is offered as a result of previous ownership of another product,

    the discount will not be applied until the customer has logged on and Orbx Direct can then identify the

    qualifying product in the customer's Orbx Direct account.

     

    I hope that this clarifies the system, so that future customers do not need to submit a support ticket

    asking why there are two prices.

     

     

    • Like 2
    • Upvote 5
  7. Hello,

    the most common and possibly the only reason for the repeated request to allow newly installed products to run,

    is the inability of P3D to write to its configuration files.

    If you have some already successfully activated, then perhaps something has now changed on your PC that is newly

    preventing the writing to the configuration files.

    That could include
    Not running P3D as an administrator, meaning that Prepar3D.exe must be run as an administrator, not that Prepar3D.exe

    must be run by an administrator on the PC.

    Setting the configuration files as read only.

    Elevating Windows User Account settings too far.

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