Kamren Posted December 27, 2019 Share Posted December 27, 2019 Hi, I am trying to download the GB south scenery package from Orbx Central, but whenever I go to install the product, I get a message saying "A Communication Error as occurred while trying to perform this action." I have restarted the app, my computer and my network, but the error message persists. Also, the first time I tried to download this, it all went well. The download got to about 50% before Orbx central quit or crashed, and now the download has reset and I get this error message. Is there anything to do to fix this issue? Kamren central.log Operating system: Windows 10 64bit Simulator: Xplane 11 Screenshot: Issue: Communication error Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted December 27, 2019 Share Posted December 27, 2019 Hi, welcome to the forums First please go to settings/help and run the sync simulator function. Link to comment Share on other sites More sharing options...
Kamren Posted December 27, 2019 Author Share Posted December 27, 2019 It says there was an error trying to sync. Link to comment Share on other sites More sharing options...
muso7 Posted December 28, 2019 Share Posted December 28, 2019 Hi guys Just bought 2 more products - I am on Mac (Sierra) with X-plane 11 fully updated. Seems I can no longer manually download the zip and have to use ORBX Central - I get the classic "Communication Error" with everything. I am running ORBX Central Version 4.0.33 (4.0.33.20191218.3) How can I access my new products please? Tried manual download but Central still gives the same error. Many thanks Pete :-) P.S. also tried the "Sync" but just says "Error occurred etc...." Link to comment Share on other sites More sharing options...
muso7 Posted December 28, 2019 Share Posted December 28, 2019 AHA!!! Replying to myself - first sign of madness!!! Just read that my Mac OS is not supported (10.12) So how do I get my products please? I am not able to update my Mac above 10.12 Should I ask for my money back? Many thanks Pete :-) Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted December 28, 2019 Share Posted December 28, 2019 Hi Pete Please start your own new topic, so we are not hijacking Kamren's topic here. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted December 28, 2019 Share Posted December 28, 2019 Hi Kamren Please ensure you have the below requirements installed, and I would also go to your PC's date and time settings and sync your clock, and if that does not work please reinstall Orbx Central. System Requirements Windows Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly: Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/details.aspx?id=52685 Visual C++ Redistributable for Visual Studio 2013 (x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784 Additional Requirements for Windows 7 and 8 Windows Update KB2533623 https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot Update for Universal C Runtime in Windows https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows Link to comment Share on other sites More sharing options...
Kamren Posted December 28, 2019 Author Share Posted December 28, 2019 Ok, will do. Thanks! Link to comment Share on other sites More sharing options...
Kamren Posted December 28, 2019 Author Share Posted December 28, 2019 I did all of that and now Central just keeps crashing.... Is there any way I can just talk to someone on the phone? Link to comment Share on other sites More sharing options...
Kamren Posted December 28, 2019 Author Share Posted December 28, 2019 I think I found the problem. Orbx is trying to download the files to one of my dives that is completely full. I have gone into the settings and changed the temporary and backup file locations to my other empty drive, but it just keeps installing to my C: drive. And when it gets completely full, it crashes and I cant open up Central until I clear out some space. How can I change the install location? Link to comment Share on other sites More sharing options...
Smudger Posted December 28, 2019 Share Posted December 28, 2019 Hello Kamren, Have you tried rebooting your PC since changing your destinations in Orbx Central, so that your configuration is a new setting ? Link to comment Share on other sites More sharing options...
Kamren Posted December 28, 2019 Author Share Posted December 28, 2019 I just tried that and no change. Link to comment Share on other sites More sharing options...
Smudger Posted December 29, 2019 Share Posted December 29, 2019 16 hours ago, Kamren said: I just tried that and no change. Copy and paste this URL into your browser title bar at the top, not the Search box. Doug and Nick explain how to cancel Orbx Central downloads and start afresh. The forum topic = Oregon not installing. https://orbxsystems.com/forum/topic/184970-oregon-not-instaling/?do=findComment&comment=1605269 Link to comment Share on other sites More sharing options...
Kamren Posted December 29, 2019 Author Share Posted December 29, 2019 The scenery installed this time (thanks Smudger!). But now when I open Xplane and run the scenery, I get and error message from the system saying it was unable to locate terrain image files. What can be done to fix this issue? Link to comment Share on other sites More sharing options...
Smudger Posted December 30, 2019 Share Posted December 30, 2019 16 hours ago, Kamren said: What can be done to fix this issue? Hello Kamren, I am sorry but will have to leave this to someone who has and understands Xplane. I am sure one of the other guys will help you soon. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 30, 2019 Share Posted December 30, 2019 Hello, the error message indicates that the conversion process for the files has not completed. This can be due to a lack of disk free space or a lack of the prerequisite software required for Orbx Central to work as intended. Link to comment Share on other sites More sharing options...
Kamren Posted December 31, 2019 Author Share Posted December 31, 2019 Ok so what do I do? Link to comment Share on other sites More sharing options...
Ben McClintock Posted December 31, 2019 Share Posted December 31, 2019 15 minutes ago, Kamren said: Ok so what do I do? This can be due to a lack of disk free space Ensure you have sufficient disk space to install GB South - 200 GB or so will be enough. or a lack of the prerequisite software required Double check that you have the pre-requisite software installed. You can find this in the Central User Guide under System Requirements. Even if you think you have them all installed, download and install them all again. Then click "verify files" under GB South in Central. If it fails again, upload your log file like you did in your initial post. Link to comment Share on other sites More sharing options...
Kamren Posted December 31, 2019 Author Share Posted December 31, 2019 I ran the verify files option and now the scenery works and looks great! Thank you all for helping me through this. Link to comment Share on other sites More sharing options...
pecopilot Posted December 31, 2019 Share Posted December 31, 2019 On 12/28/2019 at 3:46 PM, muso7 said: AHA!!! Replying to myself - first sign of madness!!! Just read that my Mac OS is not supported (10.12) So how do I get my products please? I am not able to update my Mac above 10.12 Should I ask for my money back? Many thanks Pete :-) Hi Muso7 I also had the same problem, running MacOSX 10.11.6 and X-plane 11.41. I managed to install TE GB South successfully in an iMac running OSX10.11.6 by running Central on a MacBookAir running OSX10.13.4, whilst physically connected via ethernet to the X-plane installation on the iMac. It took hours (ie48!) but patience will be well rewarded. However, I still have some missing file issues which I am posting separately. I hope something like this works for you too! Good luck! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.