Andrew Moran Posted September 24, 2016 Share Posted September 24, 2016 Good morning, I have recently purchased a new PC and already my C drive is full. My E drive is empty with 931 GB of space available. I recently purchased Europe add on having already bought the Global addon however at installation it correctly advises there is not enough space on the C drive. I clearly need to start using the E drive but I am afraid about what to do. Any advise much appreciated. Thanks Andrew Order number FSS0523149 Link to comment Share on other sites More sharing options...
Dadtom65 Posted September 24, 2016 Share Posted September 24, 2016 Hi. Yes you can with a little program called Junction link magic. Just a matter of setting up two folders, very easy to do. Check it out on YouTube, plus it's free. Derek. Link to comment Share on other sites More sharing options...
Dadtom65 Posted September 24, 2016 Share Posted September 24, 2016 Hi again. Hope you have not your FSX in the program files 86 on your C drive as it seems this can cause problems with FSX. Check out the forums on here about this. Derek. Link to comment Share on other sites More sharing options...
Jon Clarke Posted September 24, 2016 Share Posted September 24, 2016 It is strongly recommended to put your sim outside of C drive due to probable "Permissions" restrictions when on the same drive as your Operating System (Windows) I don't know how many addons you have already in your sim, but I would highly recommend that since you have a new computer, it would be wise to do a fresh install of your sim and addons onto your E drive. There is more than enough space for your sim on that drive. As Dadtom65 says it is possible to do the Junction link, but in your case with a new (improved specs?) PC I still suggest a reinstall. Your choice. Link to comment Share on other sites More sharing options...
Dadtom65 Posted September 24, 2016 Share Posted September 24, 2016 Sorry I think about things after I've all ready posted. A better option is put FSX on your E drive as in time you will need all that space once you get hooked on Orbx scenery. Hope all this has helped. Derek. Link to comment Share on other sites More sharing options...
Stillwater Posted September 24, 2016 Share Posted September 24, 2016 Hi Andrew, I join the strong recommendation to install your sim on another drive than C. And even if you have all your sim parts on D, you can still shift huge directories on another drive - Derek mentioned Junction link (which I do not know), I had used Dirlinker (also free) successfully. I hope you are early enough and a reinstall of the sim into D won´t take the entire weekend... Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 thank you all for your help. Much appreciated. I reinstalled Flight Simulator X Steam edition on the new drive which as you point out has loads of space. If only I had realised this in the beginning. All addons are working fine except Orbx. Where do I go for support from the company on this. I need someone to give me step by step instructions on what to do. Many thanks again !!! Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 If you can indicate in what respect the products are not working? If it is still that you are short of space on your C drive, you may wish to move your Windows temp folders to the larger drive also, as they are used by the installers. You will also need to amend your FSX Windows registry entries so that they point to the new location. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 Dear Nick, Many thanks for your reply. I have to say that I do not find the forums an appropriate place to offer 1 on 1 support. I purchased products (2 to date) and I do not appreciate to have to go hunting and sifting through posts for support. First of all it is not clear where to post hence you will find at least one more post from me on this. I understand the need for speedy responses and maybe the volume of emails was becoming unmanageable. Anyway many thanks for picking up on my problem. Since posting this request, things have moved on. I reinstalled all Flight Sim products onto a new drive on my PC (E drive). Just to be clear I am operating Flight Sim X Steam Edition on Windows 10. I have purchased 2 products from Orbx. Global FSS0521234 and Europe. I never got around to installing Europe because of space issues on C drive, hence my move of everything to E drive. I have reinstalled FSX Steam Edition, Traffic 360, various add on aircraft, Soft Clouds, other DMC via Steam and all is fine. I then started to look at FTX Global. I treid to reinstall Global following the same steps I did when I first installed the product (then on the C drive). It correctly unwrapped. Then on install is presents a message to say that Global Central would open. It did not. I manually opened it. it presented me with a message to say it could not find the Flight Sim. I corrected this by entering the new location on the E drive. It asked me to close Global Central which I did. Upon reopening Global Central I got an error. I attach the file here. I would appreciate your help on resolving this asap. Many thanks Andrew ftxc_error_268.txt Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 Hello Andrew, I have solved the duplicate posts by deleting the other one. I have moved the topic to the FSX Steam Edition forum which is probably a better location than the Vector forum. Can you tell me how you "corrected this by entering the new location on the E drive" please? FTX installers and FTX Central rely on accurate Windows Registry entries and these must be in place before we can go any further. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 Hello again Nick, Thanks for deleting the other one. The FTX Central presented me with the option to navigate to the correct location. I have since deleted FTX Central. The current situation is that I have downloaded the Global X program but I no longer have FTX Central on my PC. Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 Try going to this page, download the FSX Registry Utility and use it to set the two registry entries to where you now have your FSX Steam Edition installed. Then run the FTX Global installer and see what happens with FTX Central. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 I did this already. I attach the output. I ran the FTX Global Installer and got the error msg I mentioned above. Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 The error message is not of the installer but of FTX Central, isn't it? Did you then install the latest libraries? Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 I have no FTX Central. It was deleted when I moved everything to the new drive. I am now installing FTX Global Base Pack now although this has just popped up... Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 The Global Base Pack has installed and FTX Central has now appeared. I am now downloading libraries. it is looking positive. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 It installed successfully. I am now installing Europe. it is asking me for CDs. Europe comes in 4 parts but I cant see any instructions how the 4 parts hang together from an installation point of view. I can only see on exe in part 4. Does this cover all 4 parts? Thanks Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 You should create a new folder, call it anything you like and extract all four .zip files into it. When you have all the files in the same folder, run the installer as an administrator. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 I have installed Europe. The scenery has gone crazy. How can we check that the 4 parts have ended up being saved in the correct places? - sorry not very technical use of words. otbb5367cbe01dc7d2edf72ea827794d43 Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 Now you should open FTX Central and run Force Migration. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 24, 2016 Author Share Posted September 24, 2016 Here is an example in Scotland just after Glasgow airport. I have Global and Europe checked in scenery. When I uncheck all the Europe boxes the scenery is as it was with Global - obviously Global is working fine. Grateful for your help. Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2016 Share Posted September 24, 2016 Did you run the migration? Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 good morning, Yes I did but it is the same. No change. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 25, 2016 Share Posted September 25, 2016 You might try refreshing the terrain.cfg. Here is how to do it. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 I tried this but it has had no effect. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 I WENT INTO TROUBLESHOOTER AND GOT THIS REPORT... Is it normal to have such issues with these products? If you look at my set it, it's very basic indeed. There are no other scenery addons its just Microsoft and Orbx. migration_missing.txt Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 Every time I do a short test flight to check out scenery Fligth simulator then crashes when I press escape to end the flight. I am thinking of unstaling the Europe product and requesting a refund as this is just not normal. I am grateful for your efforts but this is clutching at straws . Or do you think an uninstall and fresh install would help? Many thanks Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 25, 2016 Share Posted September 25, 2016 Clearly the migration did not take place, as the migration missing file states. Until it is done, the textures will not display properly. After you have run it again, please open FTX Central and wait until it has finished working. Then try your simulator again. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 I click on migration but it just goes back to FTX Central and says synching. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 Please advise how to uninstall the Europe product and how to ask for refund. I do not have time to spend on this any longer. Many thanks Andrew Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 I have just run a validate FSX in Steam and over 7000 files failed to validate. Please advise how to inistall Europe - forget the refund. I simply will not be buying any more add ons from Orbx. I appreciate your help but the whole saga has put me off. Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 25, 2016 Share Posted September 25, 2016 I am sorry that you have been unable to make this product work, I cannot offer you any more advice than I have already. If you had asked, I would have advised against validating the Steam files as you have just overwritten most of FTX Global. Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted September 25, 2016 Share Posted September 25, 2016 Some help in preventing common software malfunctions, and these are steps that have to do with the operating system. A few things to keep in mind, but essential it all work. - Make sure you have disabled UAC - Be sure to have the PC administrator rights - If the file consists of multiple downloads make sure to unzipp all parts into one folder from where to run the exe - When you run an installation should always run the installer by clicking the icon with the right mouse button and choosing "Run as Administrator" - And 'better to install the simulator in a dedicated partition of the hard disk, or not on C: / - If you have problems with the software installation, because the installer does not advance to a certain point but no warning is displayed, and 'likely that your antivirus software is blocking the completion of the transaction, and in this case' useful to repeat the installation, making sure to temporarily disable your antivirus. - And 'useful from time to time to clean up the temporary folders of the operating system. This you can 'do by opening a command window and typing% temp% and then repeating the process by typing this time simply temp (some files will still not be deleted because they are still in use, ignore them). - Always keep the updated libraries Orbx - Remember that the installers use the .NET framework version 4.5 or higher, your operating system must contain it because even FTX Central to work properly. - Simply moving files to other drives is a tricky thing, the ORBX folder cannot be spread over different drives, as the installer searches for the files in the location the FTX files are created by the dev Team. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 I am afraid that I don't expect to have to go through complex steps when I buy a simple add on. It should be a case of download install and done especially considering that I have no other scenery add ons. I don't excpect to copy files from here to there (in the background). With regards to repairing FSX - it was crashing after every flight. Please advise how I communicate with the customer services department regarding this. I am not happy with the product. Many thanks for your help. Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 25, 2016 Share Posted September 25, 2016 It is a case of download, install and use but the installer has to find a correctly installed simulator version before this will happen and the customer has to follow all the prompts that take place during that installation and not take action of their own invention. In this respect, FTX products are no different to other products. The problem here is that following the failed attempt to install, errors have been compounded. There is nothing intrinsically wrong with the software which works for the vast majority of customers "out of the box". If it is the only FSX version on the PC and FSX Disk Edition has never been installed, FSX Steam Edition uses the same file structure as FSX Disk Edition and the same registry entries. For this reason, the correct FTX installer choice in this case is FSX and not FSX Steam Edition in parallel with FSX. Given a clean or at least uncorrupted installation of FSX SE and the registry entries also correct, FTX Global and FTX OpenLC can be installed by simply running the installers and after following all the on screen prompts, waiting without intervention for them to finish. Next, the latest Orbx libraries must be installed. This will also install the latest version of FTX Central and it must be opened and allowed time to work before being closed. At this point, the products should be installed and work correctly. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 I can assure you I have had no problems with other add on purchases. FSX is the only version that has ever been installed. The PC is a month old. I have repaired FSX steam as it was crashing constantly after every flight. I see that Global and Europe are still there but I'd like you to advise me on how to remove these products. Certainly Europe which caused the issues. Link to comment Share on other sites More sharing options...
Andrew Moran Posted September 25, 2016 Author Share Posted September 25, 2016 And for the 3rd time, how do our put in a formal complaint please? Thanks Andrew Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 25, 2016 Share Posted September 25, 2016 Your complaint has already been passed on and we await a reply. You can remove both the products as follows. 1. Go to your simulator in game scenery library and delete the following entries. 2. Go to your FSX folder and delete the ORBX folder. 3. Go to your C:\Users\Your name\AppData\Local folder and delete the Orbx folder. 4. Run the FSX Steam Edition validate files function again. Link to comment Share on other sites More sharing options...
Andrew Moran Posted October 12, 2016 Author Share Posted October 12, 2016 So having heard nothing back about my complaint, this only confirms my thoughts about the company. Very disappointed. Link to comment Share on other sites More sharing options...
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