active Orbx Central not starting

[Alan Tyrrell]

Many times today when trying to install Orbx central, I have been frustrated by the lack of its ability to install. A window appears that says it's Loading... Loading products & Libraries...  then nothing, it just hangs for ages until I eventually get fed up and cancel it. I have tried to open it as administrator and still no difference. There is nothing wrong with my top range PC or my network which are both super fast.

 

So, over to those out there that may want offer an excuse.. err, sorry, a solution.  

[Nick Cooper]

Hello,

it reads as if it is installed but that it will not start, is that the case?

If so, it could be that it has generated a log.

If so, it will be at C:\Users\your name\AppData\Roaming\Orbx\Central\central.log.

If that file is there, could you attach a copy of it to your next post please?

[Hauer]

Hi Nick,  I'm encountering a similar situation. Have just installed new drives and cannot get to my past purchased sceneries.

I looked for a log but it's empty. Can you please investigate and advise. Thank you.

 

Herman

[Chann]

Hi Nick

Similar problem.  My sim P3dv5 dropped to 5FPS, during my trouble shooting I tried to open Orbx central and it hangs.

Edited to add that I have emptied my Temp/Orbx folder - Not helped.

Central.log attached.

Thank you

central.log

Edited April 7, 2021 by Chann

[Flyingspudd]

I'm getting an Java script error when trying to run Orbx Central 4.1.34

(see the attached screen photo)

[Chann]

1 hour ago, Chann said:

Hi Nick

Similar problem.  My sim P3dv5 dropped to 5FPS, during my trouble shooting I tried to open Orbx central and it hangs.

Edited to add that I have emptied my Temp/Orbx folder - Not helped.

Central.log attached.

Thank you

central.log 17.3 kB · 1 download

 

UPDATE

Cannot answer for others here, but Central eventually loaded for me.  It just took a long time.
The sim issue was not Orbx related.

[Doug Sawatzky]

3 hours ago, Flyingspudd said:

I'm getting an Java script error when trying to run Orbx Central 4.1.34

 

Hi

 

Maybe try and uninstall and reinstall an updated Java.

[Hauer]

Nick, my issue was account-related. Sorted it out with Orbx down-under.

Cheers,

Herman

[Flyingspudd]

Hi Doug,

I have just downloaded the latest Java version, I'm still have the same Java errors.

My PC is 2 weeks old.

Is there any way I can by-pass using Central?

At the moment I am unable to download/use the products I have paid for from Orbx

 

Thanks

 

Steve

[Doug Sawatzky]

Hi Steve

 

No there is no way to by pass Central, but please see the topic below.

 

 

[romoni]

Similar problem like Chann today. Visual C++ Redistributable are installed. Works yestarday but not today.

 

Rolf

central.log

[romoni]

Well - I restarted a Windows and the problem  is solved. Anyway - odd behavior...

[hartson]

I’ve been having this problem for ages. From time to time it will actually load- rarely - but it will be a one off. Downloaded it again and again, used the Orbx uninstall, waited for this latest version. The log to me looks a complete mess. It finds my Xplane location. The log finally errors on an Httperrorresponse. There’s also a line higher up about Version 4.1.34 is not available and the downgrade is disallowed. This is the first run updating with 4.1.34!

 

Orbx Central, for what it is trying to do, let you buy, update and manage products seems overly complicated. I used to buy a lot of Orbx product and there’s one I would buy today but they really need to give their head a wobble if they think this is a good interface into their products. I’m running Windows 10, all up to date and this is the only program I have an issue with.

[Nick Cooper]

Hello,

could you attach a copy of the log please, in file form, not copy and paste.

Thanks.

[hartson]

central.log

[Nick Cooper]

Thanks.

I will pass this on to one of the Orbx Central developers for his advice.

[Nick Cooper]

Hello,

it looks like the error only happened once out of four attempts.

Did you restart Orbx Central on the other occasions?

[hartson]

In that case the log isn’t capturing all of the information. It just perpetually hangs while loading the products, with the black screen saying it is doing that. I do have a lot of products but I’m giving it several minutes to load. If it was working three out of four times I wouldn’t be reporting it. I spent over an hour yesterday trying to make it work. It did not work once,

If the log is cumulative then perhaps nothing is being written when it just dies?
in terms of restarting it again I tried many times, and restarted my desktop several times between attempts.

[Nick Cooper]

Thanks, I'll pass that on as well.

[Flyingspudd]

On 4/8/2021 at 10:24 PM, Doug Sawatzky said:

Hi Steve

 

No there is no way to by pass Central, but please see the topic below.

 

 

Hi

Just tried reinstalling the MS visual C++ you have suggested...

but Orbx Central still doesn't start and I get the same Java errors as before

 

Shame there's no other option, looks like I will not be purchasing anything direct from Orbx again

 

[edpatino]

Same here. Orbx Central takes ages to load.

Cheers, Ed

[EagleSkinner]

This has happened to me now too. Orbx central frozen on "Loading products & libraries"

 

central.log

 

EDIT

 

Just did and uninstall / reinstall - no change old was 4.1.34 new was 4.1.34

Edited April 23, 2021 by EagleSkinner

[EagleSkinner]

This is just too weird! Today it's working...

[kevinatkinson]

I opened Orbx Central today without an issue, until I changed my product from MSFS to FSX Steam. After "Loading products and libraries" ran for about half an hour I uninstalled and reinstalled and still have the same problem.

[kevinatkinson]

Rebooted my PC and tried again and it works??

[hartson]

So Nick did the developer add anything? Does he care. I religiously erase Central and install any updates (today .37) and it still hangs while loading. I can't get in to make any changes. Very effective in preventing me from ever buying anything I guess. 

[Nick Cooper]

Hello,

I have had a reply from a developer and he has identified what might be the problem.

He tells me that he will work on a fix.

Most of us, I am affected as well, can make Orbx Central work by restarting it.

You must make sure though, that it is not set to the default "minimise to taskbar" or it does not close.

[Nick Cooper]

Hello,

changes have been made at the server.

Please try again and see if it loads now.

[hartson]

Still not working - and I've spent another hour in my life that I won't get back trying to try and resolve this. I did wonder if you might be blocking some country IPs (mine is Colombia) but perhaps not.

 

Looking at the log I see

 

'2021-05-14T15:01:38.099Z [INFO] [Central::SimulatorService] - Selected X-Plane 11 at path C:\Program Files (x86)\Steam\steamapps\common\X-Plane 11
2021-05-14T15:01:38.099Z [DEBUG] [Central::CoordinatorService] - Coordinator: onSimSelected fired.
2021-05-14T15:01:38.100Z [INFO] [Central::LibraryService] - Found 0 libraries.
ERROR'

 

So, is it hanging because it can't find any libraries? Like many users, given the size of the files, in particular TE I've your software spread across three drives - and I used Central to set those libraries up and to move them. Maybe some problem has come up on my drives (or you've changed Central) but if the lack of finding the libraries is what is hanging the program then that's just great design as I need Central to load to fix any issues with the directory/file structures.