Strega Posted May 8, 2020 Share Posted May 8, 2020 Download for SoCal SD is currently stopped at 48.34gb of 49.49gb for the 3rd time. Canceling it deletes the entire thing, requiring me to redownload it all again. Don't understand why it wouldn't leave the downloaded files and have a delta to figure out what's missing. Currently says "Extracted 51856 of 60949". There is plenty of drive space (250+gb free) It's frozen now, what should I do? Link to comment Share on other sites More sharing options...
Jon Clarke Posted May 8, 2020 Share Posted May 8, 2020 4 minutes ago, Strega said: Download for SoCal SD is currently stopped at 48.34gb of 49.49gb for the 3rd time. Canceling it deletes the entire thing, requiring me to redownload it all again. Don't understand why it wouldn't leave the downloaded files and have a delta to figure out what's missing. Currently says "Extracted 51856 of 60949". There is plenty of drive space (250+gb free) It's frozen now, what should I do? Sorry for you problem. Please attach your Orbx Central Log file available via Orbx Central/settings/help. If it is a large file then please zip it and attach it. Link to comment Share on other sites More sharing options...
Strega Posted May 8, 2020 Author Share Posted May 8, 2020 Thanks for the reply, attached log. This line looks peculiar:2020-05-08T18:23:13.876Z [INFO] [Main] - Update for version 4.1.8 is not available (latest version: 4.1.7, downgrade is disallowed). central.log Link to comment Share on other sites More sharing options...
Dustin Beard Posted May 8, 2020 Share Posted May 8, 2020 I'm also having this problem. central.log Link to comment Share on other sites More sharing options...
ChubbyTurtle101 Posted May 8, 2020 Share Posted May 8, 2020 Just for note: I have attached my log files to another post that was moved to Orbx Central forum regarding missing files as I saw that post before this one. Edit: Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted May 8, 2020 Share Posted May 8, 2020 3 hours ago, Dustin Beard said: I'm also having this problem. central.log 551.7 kB · 2 downloads Hi, welcome to the forums Please start your own new topic, it is impossible to deal with several different issues on the same thread and it also hijacks the Original posters topic. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted May 8, 2020 Share Posted May 8, 2020 56 minutes ago, ChubbyTurtle101 said: Just for note: I have attached my log files to another post that was moved to Orbx Central forum regarding missing files as I saw that post before this one. Edit: Hi, Please start your own new topic, it is impossible to deal with several different issues on the same thread and it also hijacks the Original posters topic. Link to comment Share on other sites More sharing options...
ChubbyTurtle101 Posted May 8, 2020 Share Posted May 8, 2020 Sorry it sounded like the same problem that I was encountering Link to comment Share on other sites More sharing options...
X4711 Posted May 8, 2020 Share Posted May 8, 2020 I also have this problem. Tried to install the SD Version of TrueEarth US Southern California twice, and it stops shortly before the download would be completed. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted May 8, 2020 Share Posted May 8, 2020 Hi, @X4711 Please start your own new topic, it is impossible to deal with several different issues on the same thread and it also hijacks the Original posters topic. Link to comment Share on other sites More sharing options...
Jamest_il Posted May 9, 2020 Share Posted May 9, 2020 I solved this by hitting pause and rebooting and then open central back up and download continues. Link to comment Share on other sites More sharing options...
ChubbyTurtle101 Posted May 9, 2020 Share Posted May 9, 2020 @Jamest_il Nice find. That solved my issue too. Link to comment Share on other sites More sharing options...
btaylo24 Posted May 9, 2020 Share Posted May 9, 2020 I had the same problem. Only way to solve it was to close Orbx central and reopen. It will then carry on and complete. Link to comment Share on other sites More sharing options...
Jon Clarke Posted May 9, 2020 Share Posted May 9, 2020 @Mitchell Williamson @Ben McClintock Gents. You can tell from the posts in this forum there are many instances of installation problems via Orbx Central especially with the large SoCal addon. Would you please give a guide as to what customers should do when their installation is frozen, not finished after many hours etc. The exit and reboot is quite a common fix, but should not be necessary, and can on occasions result in the partial already downloaded part of the addon being removed and the customer having to start all over aga Should all installation problems be addressed to the Orbx Central support forum when it involves freezing etc? Guidance required please. Thanks Link to comment Share on other sites More sharing options...
BradB Posted May 9, 2020 Share Posted May 9, 2020 For what it is worth , I have a high speed fiber line and it took about 2 hour's and thirty minutes to DL and install . But I had no freezes or pauses and it installed correctly into my Main Library outside of the sim . Cheers John Link to comment Share on other sites More sharing options...
Jon Clarke Posted May 9, 2020 Share Posted May 9, 2020 5 minutes ago, BradB said: For what it is worth , I have a high speed fiber line and it took about 2 hour's and thirty minutes to DL and install . But I had no freezes or pauses and it installed correctly into my Main Library outside of the sim . Cheers John That is my experience with all my large TE download/installations. I have never experienced any issues like those being currently reported by some customers. I need to try and find the source of the issue especially freezing, having to exit and reboot etc. This should not be required but may be associated with bandwidth, server issues, customer network connection speed or Orbx Central. Link to comment Share on other sites More sharing options...
Jon Clarke Posted May 9, 2020 Share Posted May 9, 2020 9 hours ago, Strega said: Thanks for the reply, attached log. This line looks peculiar:2020-05-08T18:23:13.876Z [INFO] [Main] - Update for version 4.1.8 is not available (latest version: 4.1.7, downgrade is disallowed). central.log 2.28 MB · 1 download @Nick Cooper Can you pass @Strega post to Orbx central support please Link to comment Share on other sites More sharing options...
Jon Clarke Posted May 9, 2020 Share Posted May 9, 2020 8 hours ago, Dustin Beard said: I'm also having this problem. central.log 551.7 kB · 2 downloads @Nick CooperPlease pass this post to Orbx central support Link to comment Share on other sites More sharing options...
Zappfe Posted May 9, 2020 Share Posted May 9, 2020 I have this problem as well. Yesterday i uninstalled Orbx Central and deleted all my scenery. Today i installed again and tried again. No luck, same problems still. Tried to install from manual download, but it freezes. My to earlier support requests at the forum has been unanswered. Starting to get very annoyed with the support and being unable to install my purchases. Zappfe. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted May 10, 2020 Share Posted May 10, 2020 We've rolled out an update for Orbx Central that may alleviate some of these issues: Link to comment Share on other sites More sharing options...
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