JULIO THOMAZ Posted December 29, 2019 Share Posted December 29, 2019 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: WINDOWS 10 PRO 64 bit Simulator: Prepar3D v1 Screenshot: Attached Issue: Error trying to install Orbx Products on Prepar3D v1. 3 Reinstalls of P3D were already performmed. Other installed products (FSX-SE, P3Dv2, P3Dv4) worked ok. The problem occurs only with P3Dv1. Thanks in advance. central.log Link to comment Share on other sites More sharing options...
Ben McClintock Posted December 31, 2019 Share Posted December 31, 2019 Hi Julio, Can you please let me know which of of the following files exist? %localappdata%\Lockheed Martin\Prepar3D v1\scenery.cfg %appdata%\Lockheed Martin\Prepar3D v1\scenery.cfg %programdata%\Lockheed Martin\Prepar3D v1\scenery.cfg Usually, software will be installed to the third option, the scenery.cfg in ProgramData. However, the SDK states that the simulator will first look in LocalAppData and AppData. Central does the same. If there is a corrupt scenery.cfg in LocalAppData or AppData, that will break Central's scenery.cfg parsing. It may be advisable to remove the scenery.cfg from those locations (make a backup first!) and just keep the scenery.cfg that is in ProgramData. Link to comment Share on other sites More sharing options...
JULIO THOMAZ Posted January 7, 2020 Author Share Posted January 7, 2020 Hi Ben, First of all, thanks for your support... To answer your first question, there is only one folder similar to the #3 ,but the folder name is 'Prepar3D' instead of 'Prepar3D v1' as follow: Just for curiosity, I made a copy of that folder, and renamed as 'Prepar3D v1'. After that, tried to install Orbx Global. So the new error was not for scenery.cfg, but terrain.cfg (that is not available on this folder). After that, I´ve copied the terrain.cfg from Prepar3d root folder. Again, tried to install Orbx Global. And the green button for continue install were shown: As it was only a test to know if the folder names could work, I stopped the process, deleted the created Prepar3D v1 (since I think that the simulator will not recognise this path) and came here to answer the post..... Again, thank you very much... Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 7, 2020 Share Posted January 7, 2020 Hello, it looks like Orbx Central has made a mistake that needs to be corrected. of course, the folder should not be named Prepar3D v1 because there was no v2 when Prepar3D was first released. Thanks for reporting this. Link to comment Share on other sites More sharing options...
Brian_Gladden Posted January 8, 2020 Share Posted January 8, 2020 I'm getting the same error. The old FTX install app worked fine until this new version (Orbx Central) came out and i cannot download anything with it so I switched from FTX. Now I get the scenery cfg error same as Julio with my P3D V1.4 install Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 8, 2020 Share Posted January 8, 2020 Hello, I have reported this to the Orbx Central development team but they have yet to respond. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted January 8, 2020 Share Posted January 8, 2020 Hi all, Thanks for reporting this issue. It does appear we have the incorrect paths for the P3Dv1 config files. It should be fixed in the next version of Orbx Central. Link to comment Share on other sites More sharing options...
Brian_Gladden Posted January 9, 2020 Share Posted January 9, 2020 12 hours ago, Mitchell Williamson said: Hi all, Thanks for reporting this issue. It does appear we have the incorrect paths for the P3Dv1 config files. It should be fixed in the next version of Orbx Central. Any ETA on an update? Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 9, 2020 Share Posted January 9, 2020 Hello, do you see version 4.0.34 yet? When you do, the fix is included in that. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted January 9, 2020 Share Posted January 9, 2020 10 hours ago, Brian_Gladden said: Any ETA on an update? If no issues show up, it'll enter fastlane later today. Link to comment Share on other sites More sharing options...
Brian_Gladden Posted January 9, 2020 Share Posted January 9, 2020 3 hours ago, Nick Cooper said: Hello, do you see version 4.0.34 yet? When you do, the fix is included in that. Still seeing 4.0.33 when I try to download Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 10, 2020 Share Posted January 10, 2020 Hi Are you opted into FastLane? Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted January 10, 2020 Share Posted January 10, 2020 3 hours ago, Brian_Gladden said: Still seeing 4.0.33 when I try to download 1 hour ago, Doug Sawatzky said: Are you opted into FastLane? It isn't quite ready yet, it will be released into fastlane in a few hours. You will need to opt-in to fastlane if you haven't already: Quote If you’ve opted into the Fastlane you’ll find that you’ll have access to new versions of Central before they’re widely released to test out new features. You can opt-in to the Fastlane in Central under Settings -> My Account. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted January 10, 2020 Share Posted January 10, 2020 Central v4.0.35 is now in Fastlane. Once you've opted into fastlane, Central should automatically update to v4.0.35 when you run it next. Can you try using that version and see if P3Dv1 installs work correctly now? Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 10, 2020 Share Posted January 10, 2020 Hello, I can confirm that with the scenery.cfg file at C:\ProgramData\Lockheed Martin\Prepar3D and the terrain.cfg file at G:\P3D, Orbx Central correctly synchronises the simulator. Link to comment Share on other sites More sharing options...
Brian_Gladden Posted January 10, 2020 Share Posted January 10, 2020 Thanks for the help everyone. Got V3.5 on Fastlane and currently installing SoCal :-) Link to comment Share on other sites More sharing options...
JULIO THOMAZ Posted January 13, 2020 Author Share Posted January 13, 2020 Perfect! Everything working ok! Thanks for your kind support and dedicated time for answering... Cheers Link to comment Share on other sites More sharing options...
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