joyeuxfouineux Posted September 28, 2019 Share Posted September 28, 2019 Hello, After upgrade ORBX Central 4.0.13 to 4.0.15 impossible for me to connect for P3D v4 It's correct for ORBX Central for XPLANE. I Don't know the problem. First first I reinstalled 3 times, and after I changed my password without success, and I don't know what to do anymore because I no longer have access to all my products, and I repeat, I have no problem with ORBX Central for XPLANE Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: P3D v4 Screenshot: Issue: Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted September 28, 2019 Author Share Posted September 28, 2019 Forgive me, I said I have no problem with Orbx Central for XPLANE to connect me, but I'm also unable to download your products. Link to comment Share on other sites More sharing options...
John Dow Posted September 28, 2019 Share Posted September 28, 2019 I don't know much about rbx Central but my first suggestion is to uninstall the program and reinstall a new download. Ensure the uninstall removes this folder: C:\Users\Yourname\AppData\Roaming\Orbx Then when you log back in to the new install it should renew all the links Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 28, 2019 Share Posted September 28, 2019 If Orbx Central cannot see P3D v4, then the first thing to try is an uninstall and reinstall of the P3D v4 client only. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted September 29, 2019 Author Share Posted September 29, 2019 I don't understand it, it's like I don't have any more contact with the ORBX server. I did what you told me and nothing works. I wonder what happens as for example, on XPLANE I had also installed ORBX Librairy and Innsbruck Airport, and they are no longer installed. I can't even download them again. If I delete everything without unintaller ORBX products, will it be possible for me to download everything again, because I really don't know what to doany?????? I had my BIOS updated and reconfigured; would that have caused such a problem?????? Link to comment Share on other sites More sharing options...
John Dow Posted September 29, 2019 Share Posted September 29, 2019 2 hours ago, joyeuxfouineux said: I don't understand it, it's like I don't have any more contact with the ORBX server. I did what you told me and nothing works. I wonder what happens as for example, on XPLANE I had also installed ORBX Librairy and Innsbruck Airport, and they are no longer installed. I can't even download them again. If I delete everything without unintaller ORBX products, will it be possible for me to download everything again, because I really don't know what to doany?????? I had my BIOS updated and reconfigured; would that have caused such a problem?????? Uninstalling and reinstalling P3D and ORBX Central won't affect what you have downloaded. You won't need to download again unless you have done something else to delete them. You can check to see your scenery files they will either be in the :\Program Files\Lockheed Martin\Prepar3D v4\ORBX folder or in the folder you had specified for scenery outside the ORBX folder, which is different for everyone. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted September 29, 2019 Author Share Posted September 29, 2019 Starting Monday, I'm going to receive a new 2 Gig SSD to reinstall everything PD3 and ORBX Central. But regarding my drive for XPLANE, I still do not understand: To connect it works but to download it does not work. Even some ORBX add-ons for XPLANE that were already installed are no longer installed and I didn't remove them. I still believe that I no longer have a link with ORBX Direct's servers. So if not a solution, I'll also do the reinstallation of XPLANE's SSD. After these steps, if it still does not work, I will have to resign myself to abandoning ORBX despite my many purchases. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 29, 2019 Share Posted September 29, 2019 Hello, please attach your Orbx central log to your next post. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted September 29, 2019 Author Share Posted September 29, 2019 I have torn to pieces attached, images of my connection for P3D and as I explained before, I connect very well for ORBX Central for XPLANE and not for P3Dv4 which is not on the same disc. And besides it is impossible for me to download anything for my latest XPLANE purchases, in addition to seeing products that are no longer installed and that I can not reinstall. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 29, 2019 Share Posted September 29, 2019 Hello, for Orbx Central to see X Plane 11, there must be C:\Users\your name\AppData\Local\x-plane_install_11.txt. This text file must contain the exact path to the X Plane folder. That folder must contain X-Plane.exe. If a customer is not logged on to the account that installed X Plane 11 or is not logged on as an Administrator, then it may be necessary to place a copy of the text file into the Admin AppData\Local folder. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted September 29, 2019 Author Share Posted September 29, 2019 It's pretty complicated for me. All I know is that it worked very well with ORBX Central 4.0.13 and since the update to 4.0.15 nothing works anymore. I'll wait and start all over again with a new SSD drive. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted September 30, 2019 Author Share Posted September 30, 2019 definitely Orbx Central for P3D really doesn't work. As for Orbx Cental for XPLANE, this could work, except that downloads via the direct ORBX server do not work. So I remain convinced that the ORBX server is currently in trouble, since I can't go there for anything. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted September 30, 2019 Share Posted September 30, 2019 Hi Please attach the central.log file and we can ask @Mitchell Williamson to have a look. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 2, 2019 Author Share Posted October 2, 2019 Sorry, as I'm not skilled in forums, I haven't found my subject, and that's why I risked answering in another. Again, I'm sorry. Now I can no longer provide you with the requested log since I am in full resettlement. To complete all my problems, I do not understand that since ORBX Central 4.0, downloads block by forcing us to close ORBX Central and restart our computer so that we can continue downloads and complete them. Is there a solution to that? Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 6, 2019 Author Share Posted October 6, 2019 Hello, I'm still calling on you. I mentioned that I fixed my problems and reinstalled everything, but I still have an incomprehensible problem. Why don't downloads go all the way? I always have to restart my computer several times to complete these downloads. Is there anyone who can help me with that? Thank you Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 6, 2019 Share Posted October 6, 2019 Hello, in order to have an answer to that question, you will need to make an unsuccessful download and then attach a copy of the central.log to a post, so that the team can look at it and see what is going wrong. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 6, 2019 Author Share Posted October 6, 2019 Where can I find the central.log file please? Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 6, 2019 Author Share Posted October 6, 2019 In the log subdirector of Central, this folder is empty, and I may look I can not find anything. Do I have to go check while blocking the download? Thank you Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 6, 2019 Share Posted October 6, 2019 Hello, you can find it here: Please be reminded that it will not be very useful unless the last thing you did was to try and fail to install a product. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 6, 2019 Author Share Posted October 6, 2019 I send you the requested file for XPLANE, in addition to an image of my last download where the must restart my computer in order to continue. Note that I have the same problem under P3Dv4 central.txt Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 6, 2019 Share Posted October 6, 2019 Thank you. The developers should be back tomorrow and be able to help you. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 6, 2019 Author Share Posted October 6, 2019 I'd just like to add that my downloads almost always block 98% and reboot also 98% of what's left. If it helps THANK YOU Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 10, 2019 Author Share Posted October 10, 2019 Hi! I have no news about my problem. Do I still have to wait because this issue has not been targeted? I just want to let you know that I'm finally downloading all my products as a result of my relocation. And unfortunately, I have more than a hundred times, did the restart of my computer. I just wish I wouldn't have a computer (hardware) problem afterwards. Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 10, 2019 Share Posted October 10, 2019 Hello, unfortunately, I cannot force the developers to read these topics. However, I have sent them a message asking them to answer before the weekend. Link to comment Share on other sites More sharing options...
Josh Koz Posted October 11, 2019 Share Posted October 11, 2019 Hi @joyeuxfouineux On 10/7/2019 at 3:38 AM, joyeuxfouineux said: I'd just like to add that my downloads almost always block 98% and reboot also 98% of what's left. If it helps THANK YOU We're aware that some users encounter an issue with downloading stalling after running for some time. We've implemented some to the downloader in an upcoming update to address these issues. In the interim if you notice a download hasn't been progressing you can restart Orbx Central. The download will resume from where it had left off. You don't have to restart your computer, you just need to ensure that Orbx Central isn't still running in the system tray. I'm struggling to the issue you're encountering with Orbx Central and P3D. Is P3D not an option in the simulator dropdown? Are you encountering an error when performing certain actions? Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 11, 2019 Author Share Posted October 11, 2019 I am quite knowledgeable in computer science, and despite several attempts, I must restart my computer. Previously with FTX Central, I had no problems, and even with ORBX Central v 4.0.13. As soon as I update for the v 4.0.14 and more, I continually have the problem Plus, yes I had a weird problem with lights configurator. It does not want to settle down and gives me the attached error. But I would like to add that going into the configuration of the base pack, it's as if it were there. It is to understand nothing. Link to comment Share on other sites More sharing options...
joyeuxfouineux Posted October 11, 2019 Author Share Posted October 11, 2019 Attention Josh Koz, Hi Sir! You were absolutely right because ORBX Central stayed in the system after closing. So my downloads always block, and I reactivate them by opening ORBX Central again. I no longer have to continually restart my computer. So we can close this file. I am extremely grateful and thank you from the bottom of my heart. A special thank you to those who brought me to you. Good bye Link to comment Share on other sites More sharing options...
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