Jay Kae Posted March 5, 2008 Author Share Posted March 5, 2008 IF anyone got charged twice, Adrian will be going through the orders in the next 24 hours your refund will be processed during the course of that. Link to comment Share on other sites More sharing options...
Stian Rolandsen Posted March 5, 2008 Share Posted March 5, 2008 @Nils Hi, i got no order confirmation mail. I only got a welcome mail of the flightsimshop and the paypal bill. Am I correct if I understand that you paid using PayPal? If so, here's what Adrian wrote on the matter a little earlier in this post: 4. I've paid but I don't have a download link or registration email - Some payment methods are not instant. Bank Transfers, Cheque, Paymate all have to be confirmed manually. Once this is done your order status will be updated and the relevant registration information issued. Link to comment Share on other sites More sharing options...
Nils Posted March 5, 2008 Share Posted March 5, 2008 @Stian Yes, i paid via Paypal. Sorry, i didn't read the whole thread. I will wait.. but the DL worked already Thanks for your fast response! Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 omg my download was goin fine then it just randomly stoped, it also signed me out of flightsimstore but now i cant get back into flightsimstore to get it because it says my password is wrong, i click on forgot password it said that a new password had been sent to my email but i dont have any emails from them yet, i havnt even recieved one email from anyone yet \ Link to comment Share on other sites More sharing options...
Stian Rolandsen Posted March 5, 2008 Share Posted March 5, 2008 The site is being hammered as we all know by now. That could be what is causing you to get the incorrect password issue. You should probably have waited for a little while before trying again with your password. But since you already have requested a new one, you might have to wait for the new password to get through. A lot of weird things happen when the site is being hammered the way it is at the moment. Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 ohhh ok dam, well i gues i might go to bed then and hope it works in the morning Link to comment Share on other sites More sharing options...
Stian Rolandsen Posted March 5, 2008 Share Posted March 5, 2008 Might be a good idea mate. I haven't got my copy downloaded yet either and I'm on the team I'm heading down to the pub to watch Liverpool vs West Ham and have a few cold ones... In the end, everything will get sorted Link to comment Share on other sites More sharing options...
maxter Posted March 5, 2008 Share Posted March 5, 2008 Thanks Adrian, JayKae and Stiarol for your assistance and patience... All installed and loaded up. I'm off to have a fly now. Pics to come Cheers, Link to comment Share on other sites More sharing options...
kolaf Posted March 5, 2008 Share Posted March 5, 2008 Just to clear things up: I paid with my credit card through paypal, and have downloaded the somewhat large file. I also have a registration number, along with my order number and the order date. However, I get the #30 error when trying to validate. Has my payment not gone through, and it will work itself out, or is there a problem I have to fix somehow? Regards, Frank. Link to comment Share on other sites More sharing options...
Stian Rolandsen Posted March 5, 2008 Share Posted March 5, 2008 I'm happy to hear that Chris. Enjoy mate... Link to comment Share on other sites More sharing options...
zimblue Posted March 5, 2008 Share Posted March 5, 2008 shucks my download cut off at 550 mb. gonna watch the footie also and try again tomorrow. Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 i understand that havin lots of people downloading from the same site makes alot of problems go wrong as we can see, but i think they should reconsider how there going to be bringing out the other ones Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 Mine? Credit Card. And I got one mail from the store only which is the 'receipt of approved purchased'. I'm missing the reg key, no mail, no listing. Okay Private-Cowboy it looks like you used Paymate to purchase. This is not an instantly processed payment method. Sure your payment may have been approved but The FlightSim Store must manually update your order status. If you can send me your number I can do this for you now. Hi. I'd be great if you could help me. I've sent a pm with my order number to you. Could you pm me my reg key? The store is insanely slow atm I can barely reach my account. Thanks!!! Link to comment Share on other sites More sharing options...
Jay Kae Posted March 5, 2008 Author Share Posted March 5, 2008 When FLight1 released a few of their products a lot of people had the same problems, it happens to everyone, at least we are actually here to provide support. Come to the live support that you can access from the frontpage or the support page Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted March 5, 2008 Share Posted March 5, 2008 Just to clear things up: I paid with my credit card through paypal, and have downloaded the somewhat large file. I also have a registration number, along with my order number and the order date. However, I get the #30 error when trying to validate. Has my payment not gone through, and it will work itself out, or is there a problem I have to fix somehow? Regards, Frank. The thing to remember is the registration information must be entered exactly as it is provided in your registration email. Now I understand many of you may not have received this email as yet. This is because of server load and emails backing up. Please be patient it's on it's way. However, if you did pay using a payment method that is instant Credit Card on FlightSim Store, PayPal for instance you should have been issued the registration info and the key will be in your order details if you log into your account at The FlightSim Store. If your order number is 1234 and you purchased today 06/03/2008 (Aussie date) and your reg key is ABCDE-FGHIJ-KLMNO you enter the details as follows: Order Number: FSS0001234 Order Date: 2008-03-06 Registration Key: ABCDE-FGHIJ-KLMNO Order number needs to be entered as above and is a string starting with FSS followed by 7 digits of which your order number make up the last of the digits. Hope this helps some of you! If not let us know... the solution is a short wait away Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 You got my pm with the order number? If you could iron that out and I'm getting my key, it would be the best worst purchase ever Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 When FLight1 released a few of their products a lot of people had the same problems, it happens to everyone, at least we are actually here to provide support. Come to the live support that you can access from the frontpage or the support page lol i dont no how to get the the live chat i cant find it Link to comment Share on other sites More sharing options...
Stian Rolandsen Posted March 5, 2008 Share Posted March 5, 2008 Look after the blinking green icon on the left hand side of the aircra...ooops sorry... at this site: http://fullterrain.com/support.html Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 I love you, the key is listed now. Thank you!!! Shit happens, but the way you guys handle it is mighty impressive. Link to comment Share on other sites More sharing options...
kolaf Posted March 5, 2008 Share Posted March 5, 2008 Just to clear things up: I paid with my credit card through paypal, and have downloaded the somewhat large file. I also have a registration number, along with my order number and the order date. However, I get the #30 error when trying to validate. Has my payment not gone through, and it will work itself out, or is there a problem I have to fix somehow? Regards, Frank. The thing to remember is the registration information must be entered exactly as it is provided in your registration email. Now I understand many of you may not have received this email as yet. This is because of server load and emails backing up. Please be patient it's on it's way. However, if you did pay using a payment method that is instant Credit Card on FlightSim Store, PayPal for instance you should have been issued the registration info and the key will be in your order details if you log into your account at The FlightSim Store. If your order number is 1234 and you purchased today 06/03/2008 (Aussie date) and your reg key is ABCDE-FGHIJ-KLMNO you enter the details as follows: Order Number: FSS0001234 Order Date: 2008-03-06 Registration Key: ABCDE-FGHIJ-KLMNO Order number needs to be entered as above and is a string starting with FSS followed by 7 digits of which your order number make up the last of the digits. Hope this helps some of you! If not let us know... the solution is a short wait away I haven't received the e-mail, but the information is in my account at flightsim store. I have entered the exact same as above, but of course with the appropriate values from the flightsim store account. It still does not work. i have even tried both copying and typing the reg key in case of weird hidden characters... EDIT: And suddenly it worked. Installing now... Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 Shit happens, but the way you guys handle it is mighty impressive. i couldnt agree more, you guys were here to help us out and i dont no how to thank you, even tho im still not downloading you guys did a great job Link to comment Share on other sites More sharing options...
Jay Kae Posted March 5, 2008 Author Share Posted March 5, 2008 One-Proud-Aussie .. more download servers are soon to come online ... help is on it's way for everyone people Just please be patient, we ARE getting on top of things! Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 yeah ino mate i dont mind i could wait another week, not that i want to but yeah i understand whats going on and hope you guys can fix it asap! good luck with it all guys Link to comment Share on other sites More sharing options...
Nils Posted March 5, 2008 Share Posted March 5, 2008 @Adrian Thanks, it worked! How much disk space will the other regions need? Im running low on disk space on my main FSX HD (i have an extra HD for Photo sceneries)... Nils Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 Ah crap, IT DOES NOT WORK. I get an error #20 saying 'incorrect order details entered' - what am I supposed to do now? Live support is offline too. Help!!! Besides, I my account at the shop the status has changes to 'pending' and the download links are gone. WTF is happening here??? Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 i dont no im still waitin for an email so i can start downloading and all the people have gone offline Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted March 5, 2008 Share Posted March 5, 2008 Ah crap, IT DOES NOT WORK. I get an error #20 saying 'incorrect order details entered' - what am I supposed to do now? Live support is offline too. Help!!! Besides, I my account at the shop the status has changes to 'pending' and the download links are gone. WTF is happening here??? I know I and Jay keep repeating this but the order details need to be entered exactly as they are provided in your order registration email. If you have note received this email (there is a backlog) and your payment has been processed you should find the registration key in the order details aat the store. Then you enter them into the wrapper as follows: Order Number: FSS0001234 <-- where 1234 is the number for your order Order Date: 2008-03-06 <-- date of your order, based on Aussie time in yyyy-mm-dd format Registration Key: ABCDE-FGHIJ-KLMNO <-- Registration key found in your order details page at the store If you are still experiencing problems, please contact The FlightSim Store using the following web page: http://www.flightsimstore.com/contact_us.php Validation issues are supported by The FlightSim Store. Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 I'm not that stupid. I entered it EXACTLY that way but this thing just does not accept it. I've opened a ticked but this is getting the best of me. Honestly, that launch is not going well... Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted March 5, 2008 Share Posted March 5, 2008 Hi Private-Cowboy, I apologise if my tone suggested you were stupid, not at all. This is just the most common issue we've been dealing with. If you are sure the details have been entered correctly and it's still not working for you please contact The FlightSim Store at http://www.flightsimstore.com/contact_us.php with your order number and it will be sorted out for you. And quite the contrary, I believe the launch has been a great success, barring a few isolated issues like yours we've been able to sort out the majority of problems in a very short period of time. Comparing problems to sales also shows us a good result in the first 4.5 hours of FTX being released. Your issue will be dealt with and solved just the same, we just need to investigate further, so hang tight. Link to comment Share on other sites More sharing options...
one-proud-aussie Posted March 5, 2008 Share Posted March 5, 2008 i need help, i cant log on and i have been waiting ages for an email to tell me my new password, can u help me? Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted March 5, 2008 Share Posted March 5, 2008 i need help, i cant log on and i have been waiting ages for an email to tell me my new password, can u help me? Check your mail Kane Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 I have filled the form but I've not received the ticket details so I can't check for results. It seems there is nothing working atm, not even the support system. Don't get me wrong, I did not mean to sound agressive but this is getting really frustrating for me. I can't do anything right now than wait and that is simply not good enough given the fact that my card got charged already. I honestly hope this will get sorted out soon. Link to comment Share on other sites More sharing options...
Jay Kae Posted March 5, 2008 Author Share Posted March 5, 2008 You will be served soon Private-Cowboy Link to comment Share on other sites More sharing options...
Matthew Webb Posted March 5, 2008 Share Posted March 5, 2008 Just started my download - 2% done, 5 hours to go. Maxing out my speed limit - great stuff!! Off to work, heaven awaits me at home this arvo! Cheers, Matt. Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 You will be served soon Private-Cowboy I hope not Link to comment Share on other sites More sharing options...
Jay Kae Posted March 5, 2008 Author Share Posted March 5, 2008 lol thanks for your patience mate Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 Ok, Skype support (Adrian) has just tested my data and confirmed that the wrapper denies validation despite correctly entered data. A ticket has been opened. I'm going to bed now ... FTXless. What a sad day :'( Link to comment Share on other sites More sharing options...
alex330 Posted March 5, 2008 Share Posted March 5, 2008 So, same thing for me, "incorrect registration key". I opened up a ticket, too, hoping for a quick answer. I think it's important to stress that such problems have absolutely nothing to do with the product itself. And for such a big thing, a few teething problems are also ok. What concerns me more is the problems at flightsimstore, who don't have FTX as their first product. Anyway, I'm getting some sleep now and I hope that things will be fixed until tomorrow. Link to comment Share on other sites More sharing options...
Guest Private-Cowboy Posted March 5, 2008 Share Posted March 5, 2008 Same for me. FTX can hardly do anything here but the choice of the store might not be the wisest one. Anyway I'm going to be patient a little but if that does not change I'll let my bank know to get the money back. I've ordered a truckload of products online but never had or seen such a thing. Even if I understand that there might be an overwhelming demand my patience runs thin when my money is already taken without anything in return. After all its a new day in down under now so you guys hopefully get things sorted out. Link to comment Share on other sites More sharing options...
Jay Kae Posted March 5, 2008 Author Share Posted March 5, 2008 Working around the clock guys .. Adrian is on the job, you WILL be sorted out Link to comment Share on other sites More sharing options...
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