answered London city airport 1.2 scenery not showing.

[cosy]

hello, Today I noticed Market place finely update to version 1.2

Excited by the prospect that i would be able to use the airport after SU5 issues I downloaded new version.

However I found the scenery wasn't showing up at all, just the default.

I have deleted rolling cache, .dat files & content.xml file after reading forum to try this prior to asking for help.

There is nothing in my community folder just in case.

I did notice that the London city airport on market place is now 2.65gb. This shows as downloaded and no updates required.

The original download version 1.1 was over 3gb. Is there any reason to believe the market place hasnt put out the whole download

or has version 1.2 been reduced in size. Any idea why this scenery isnt showing at all when I load the airport.

Thanks

Cosy

[Nick Cooper]

Hello,

unfortunately, although it is an Orbx product, we have no control at all over the Marketplace

which is an entirely separate entity run by Microsoft.

[BobbieH]

Did you try uninstalling and reinstalling the airport at all, sometimes Xbox Live can be a bit lets just say less than reliable.

[cosy]

Hi Nick,

I have already been trying to get help from microsoft. They are unable to provide assistance on a product made by yourselves.

And so the poor consumer gets ping ponged back and forth with no support from either if purchased from MP.

 

This is the one and only airport I have purchased from market place and will not be using it again especially based on your feedback.

 

I had at least hoped you could steer me in the right direction, like confirm the size of version 1.2 once its in the correct directory in MSFS.

 

thanks (i think)

Cosy

 

 

[cosy]

Did you try uninstalling and reinstalling the airport at all, sometimes Xbox Live can be a bit lets just say less than reliable

 

 

Im on a pc and not Xbox. I will however try to re-download. 

 

[cosy]

Ive just looked on market place and I can see its now a 7gb + download which seems different to what I saw yesterday so maybe

something there end has changed. Unfortunately Im not in a position to re-download at the moment.

I will try in few days and retest. Hopefully it will work. 

 

[Nick Cooper]

Hello,

I am, to say the least, surprised at the answer that you say you received from Microsoft.

Like Orbx Central, the Marketplace is an installer as well as a purchasing medium.

The responsibility for delivering the product rests firmly with the purchasing medium until

the installation is successfully completed.

If there is a problem with the way that the product works after a successful installation,

then indeed the  responsibility falls on the product developer.

In this case, you state that after the installation, the product was not fully installed by the Marketplace,

something over which Orbx have no control at all and over which the Marketplace has complete control.

 

[cosy]

Hi Nick,

Ive been away for a few days and now in the position to re-download.

Ive re downloaded what appeared to say a 7gb download on market place. I was checking it every now and then

any it seemed to download ok.

The product says its installed however again it isn't showing the new scenery once I load into that airport.

I understand the reasons why you feel its not your responsibly for download issues from marketplace.

However, according to the marketplace it has installed, I supply the screenshots of my market place install

and confirmation of the folder in the program.

So if it says its installed correctly then surely you can offer support why its not showing up when I fly from there.

 

Thanks

Colin

 

 

[Nick Cooper]

Hello,

indeed it looks to be properly installed.

Could it be that there is something in your Community folder that is affecting it?

[ken2410]

the screenshot shown doesn't appear to be the community folder, or does market place purchases put in the official folder.

Edited October 6, 2021 by ken2410

[Nick Cooper]

Heello,

if you have any other addons, then they would be in the Community folder.

[cosy]

 Hello, 

As stated in my original post. 

Nothing in community folder, 

Cache deleted, content file deleted, scenery index deleted. 

I do have some other payware airports and they all display fine if loaded. This is why I was questioning with you if version 1.2 was a smaller install and I was trying to query with you if the 2.65gb was correct size and Microsoft isn't missing anything on there system. I've logged a ticket with them in case but not going to hold out much luck in a reply. As it says installed I'm hoping you can help. 

Thx

Colin 

[Nick Cooper]

Hello,

to be honest, I don't know.

I can tell you that the installed size in the Community folder is 3.70 GB

but that is installed by Orbx Central.

 

[John Dow]

I wonder if there's any way to trick MSFS into accepting the scenery if it was moved into the Community folder? If the various files that tell the sim the version and xml files were tweaked, maybe the actual EGLC folder would contain compatible files? 

[cosy]

Hi John,

The original london city 1.1 version from Market place  does show the airport if you put it in community folder although the default location

downloads it to the onestore folder. However the 1.1 version is no good to me because is causes the load screen to hang and this is why I

need version 1.2. Its interesting that 1.1 version makes a 3.46GB folder but the 1.2 version makes 2.65GB.

 

If I try to compare the two download versions I did notice in version 1.1 scenery folder there is a Bgl.fsarchive file which is 115mb

but it doesnt have this file in new version. I dont know if this helps. There are too many other files for me to cross check any other variations.

Is it posible that the files are getting checked by some anti virus program as it downloads to my pc from market place and so deletes some files ?

Sorry, Im just brainstorming.

 

 

[Nick Cooper]

Hello,

are there two .json files in the installed folder?

[cosy]

Hi Nick,

see attached photo for folder structure. 

 

I received a reply from Microsoft which is just what I expected. Absolutely no help. i told them the issue and said I had already tried deleting cache & contents etc.

See below.   It really makes me wonder if im talking to a robot when you ask for help. You just get some automated response.

If you're having issues with 3rd party content purchased on the Marketplace, please do the following
TROUBLESHOOTING

---

1. Delete the rolling cache.

·       Launch Microsoft Flight Simulator

·       Go to Options > General

·       Go to Data

·       Scroll to the bottom and go to Delete Rolling Cache File. Select Delete

·       Confirm your choice by selecting OK

2. Delete the Content.xml file.
Depending on your platform, this file is located here:

[cosy]

ADDITIONAL TROUBLESHOOTING

---

Unfortunately, we are unable to assist further with content not developed by Asobo Studio. If the steps above did not solve the issue, please contact the developer to report this issue and request further assistance directly.

Third-party developers are responsible for their own content, including:

·       Question about the content/feature

·       Documentation

·       Issues with the content (missing feature, bug, feedback, etc...)

·       Compatibility issues between the content and the base game on PC and Xbox Series X|S*

·       Wishlist item

REFUNDS

---

Marketplace purchases are not refundable. For more information, see: Refund & Cancellations

 

Let me know Nick if you require any further information so I can resolve this on going issue.

I do appreciate your help.

On another note, I'm quite exited about your next Auckland Landmarks scenery.

Thanks

Colin

[Nick Cooper]

Hello,

 

As I mentioned before, Microsoft should not be stonewalling when the problem seems to be a failure to install at all.

Certainly, once the product is installed and working, then the onus is on Orbx to rectify any problems seen in the working scenery.

This does not appear to be the case here, as following the installation, the product is failing to appear at all.

Just as they have no control over the quality of the product, we have no control over their installation process.

I will ask at Orbx what might be going wrong.

[cosy]

OK thanks, I suppose the only thing I could see that might be wrong is not having all the files based on the install size and if so could be a Microsoft issue and that's while I wasn't ruling them out. The only I will know that is from another member of public that has downloaded London city from market and confirms that same download size. 

[Ed Correia]

Hi Colin, I’ve enabled EGLC in your Orbx account, could you please see if that works for you (and delete the Marketplace version as well.)

 

The reduction in package size is due to the optimisation of the CGL file, so that is expected.

[cosy]

Hi Ed,

Just downloaded from my Orbx central account.

I can confirm this has worked fine and I can finely see my airport back again.

Thats Awesome and I Thank you very much for your help.

 

 

[Ed Correia]

Good to hear.