xFlynz Posted July 21, 2021 Share Posted July 21, 2021 Hi, I just purchased weather force through Orbx Central however upon launching the product its ask for registration (Username, Email & Serial Key) my problem is I never recived the serial key. It is rather disappointing to see is a common issues I have emailed both Orbx support and REX with no reply. Can someone please sort this issue out. Link to comment Share on other sites More sharing options...
xFlynz Posted July 22, 2021 Author Share Posted July 22, 2021 Great support thank Orbx!!!! Link to comment Share on other sites More sharing options...
xFlynz Posted July 22, 2021 Author Share Posted July 22, 2021 12 hours ago, xFlynz said: Great support thank Orbx!!!! Orbx that was not an invitation to Mark topic as answered that was sarcasm. Your system won’t allow me to use my product I paid for this is horrible that after two days no one from Orbx has even attempted to contact me to help resolve this issue. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 22, 2021 Share Posted July 22, 2021 Hi Have you tried their support forum? Below is the link from the product page. This product has been produced by REX Simulations. For REX Simulations product support, please to go http://rexsimulations.com/support.html View REX Simulations on OrbxDirect Sorry, we have no access to their registration system. The only thing I can think of, is, did you previously have it installed before trying with Orbx Central? Link to comment Share on other sites More sharing options...
xFlynz Posted July 23, 2021 Author Share Posted July 23, 2021 (edited) 7 hours ago, Doug Sawatzky said: Hi Have you tried their support forum? Below is the link from the product page. This product has been produced by REX Simulations. For REX Simulations product support, please to go http://rexsimulations.com/support.html View REX Simulations on OrbxDirect Sorry, we have no access to their registration system. The only thing I can think of, is, did you previously have it installed before trying with Orbx Central? Hi Doug, I have contacted them to which they replied if you go to Documents/REX/Weather Force there is a profile.xml with my serial key (I dont have that folder). I replied to them with no response. Now they are off for the weekend which is very annoying as I purchased the product now 2 days ago and it will be another 2 days before I even get a response. Also to answer that question you asked I have never previously had Weather Force installed first time was after purchase and clicking install via Orbx Central. Who handles the serial key being sent? Is it automatically handle with Orbx or do I get an email? Do you handle refunds or does REX? Cheers Edited July 23, 2021 by xFlynz Link to comment Share on other sites More sharing options...
wain71 Posted July 23, 2021 Share Posted July 23, 2021 mine is in the following folder- documents/REX6/Weather Force.......do you have that folder? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 23, 2021 Share Posted July 23, 2021 11 hours ago, xFlynz said: Who handles the serial key being sent? Is it automatically handle with Orbx or do I get an email? Hi Orbx does not hand out serial keys when a product is installed via Orbx Central, that would most likely come as part of the install files from REX. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 23, 2021 Share Posted July 23, 2021 11 hours ago, xFlynz said: Do you handle refunds or does REX? Orbx can handle the refund if you submit a ticket from the below link. https://support.orbxdirect.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 26, 2021 Share Posted July 26, 2021 Hello, I have just installed this to a newly reinstalled Windows. As Wayne kindly pointed out, the serial number should indeed be in C:\Users\your name (\OneDrive\) \Documents\REX 6\REX Weather Force\profile.xml. If the file is not there, please try verify files. If it is still not there, perhaps Windows is preventing Orbx central from writing to that folder. You may not have the OneDrive part of the path. Link to comment Share on other sites More sharing options...
wain71 Posted July 26, 2021 Share Posted July 26, 2021 I think REX6 is catching people out, REX5 also on my system but that's for p3d....... Link to comment Share on other sites More sharing options...
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