Ken Terry Posted January 8, 2020 Share Posted January 8, 2020 Please refer to this post in the P3dV4 support forum Here is my log from app data Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log Operating system: Simulator: Screenshot: Issue: central.log Link to comment Share on other sites More sharing options...
Ken Terry Posted January 8, 2020 Author Share Posted January 8, 2020 Here are some clips from my attempts - refer to the P3Dv4 Support Forum topic. and Thanks Ken Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 9, 2020 Share Posted January 9, 2020 Hello Ken, here is the error message, it is asking you to refer to the User Guide. I would recommend that in particular, you look at the prerequisite software. Quote The Orbx Central worker process failed to start. Please check the user guide for troubleshooting advice at http://orbx.to/central-guide Link to comment Share on other sites More sharing options...
Ken Terry Posted January 9, 2020 Author Share Posted January 9, 2020 Nick, I checked all that and the fault still is there so I followed this instruction. If you’re unable to resolve this issue, please make a support request on the forum with your Central log file attached. So the support request above was sent including a copy of my Log File. Would somebody kindly review my log file and see if it needs correction. Thanks Ken Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 9, 2020 Share Posted January 9, 2020 Hello Ken, I have no more advice, so let's leave it to the developers. Link to comment Share on other sites More sharing options...
Ken Terry Posted January 9, 2020 Author Share Posted January 9, 2020 Thanks Nick, for the record I am on Windows 10 and using P3Dv4.5 Cheers Ken Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 10, 2020 Share Posted January 10, 2020 Hi Ken Do you have all the system requirements installed that are also listed in the user guide, which I have copied for you below? System Requirements Windows Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly: Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/details.aspx?id=52685 Visual C++ Redistributable for Visual Studio 2013 (x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784 Additional Requirements for Windows 7 and 8 Windows Update KB2533623 https://www.microsoft.com/en-au/download/details.aspx?id=26764 Update for Universal C Runtime in Windows https://web.goog.cdn.orbxdirect.com/software/vcredist/Windows6.1-KB2999226-x64.msu Link to comment Share on other sites More sharing options...
Ken Terry Posted January 10, 2020 Author Share Posted January 10, 2020 Doug, I don't know where to look for these, but remember ORBX Central worked perfectly last week and has done so for months. Ken Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 10, 2020 Share Posted January 10, 2020 Hello Ken, all of those links are in the user guide which you have already told me that you have read through and applied all the suggested fixes and prerequisites. I take it that in fact you have not yet read all of it. Here is a copy that you can open and read without needing to open Orbx Central. Orbx Central User Guide LINK Link to comment Share on other sites More sharing options...
Ken Terry Posted January 12, 2020 Author Share Posted January 12, 2020 Nick, Doug, with the help of a computer expert we determined I have all the Visual C++ files requested by Doug above. We also installed the latest 2019 version which captures all the updates. I restarted the computer and tried to resynchronise the simulator but receiver the same error message as pictured above. Would you kindly now review my log file to see if you can see that it is faulty and recommend next steps. Thanks Ken Link to comment Share on other sites More sharing options...
Ken Terry Posted January 12, 2020 Author Share Posted January 12, 2020 More information - following another post where Nick said he had a similar problem, I went to the Insertion Point page and it stuck there and never downloaded my scenery file I waited 10 minutes and no download in fact it is still saying "One moment, we're loading your scenery library". Something is seriously wrong between my computer and Orbx Central. Cheers Ken Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 13, 2020 Share Posted January 13, 2020 Hello Ken, your screen shot is showing that no insertion point is selected, therefore Orbx Central cannot save a configuration when there is none. Clearly, Orbx Central cannot see your scenery.cfg file. There must be C:\ProgramData\Lockheed Martin\Prepar3D v4\scenery.cfg Link to comment Share on other sites More sharing options...
Ken Terry Posted January 13, 2020 Author Share Posted January 13, 2020 Nick, I don't understand, there is a scenery.cfg file in the Program Data link you listed above. My simulator works perfectly, it is Orbx Central that I can't get to respond. Should I uninstall Orbx Central and re-install? Other ideas?: What about my Log file I sent above? Thanks Ken Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted January 13, 2020 Share Posted January 13, 2020 Hi @Ken Terry, Can you perform the following: perform an uninstall and perform a re-install of Orbx Central launch the freshly installed Orbx Central check if the issue persists if so attach your log file once again. Link to comment Share on other sites More sharing options...
Ken Terry Posted January 14, 2020 Author Share Posted January 14, 2020 Josh, Nick, Doug, I did the uninstall and reinstall of Central and everything now works perfectly, I was able to do all functions and my old Insertion Points were still there. Consider the matter solved Many thanks. Regards Ken Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.