resolved cant install my scenery

[Danster]

Hi Nick,

Still having problems although P3D is running now I still cant

install my orbx  scenery which runs into a lot of money comes up with Communication error

Wont be buying anymore is this problem keeps coming up

Danster

[Nick Cooper]

Hello,

can you make sure that all these are in place please?

 

 

System Requirements

Windows

Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly:

 

• Visual C++ Redistributable for Visual Studio 2015 (x64)

  • https://www.microsoft.com/en-au/download/details.aspx?id=48145

• Microsoft Visual C++ 2015 Redistributable Update 3 RC

  • https://www.microsoft.com/en-us/download/details.aspx?id=52685

• Visual C++ Redistributable for Visual Studio 2013 (x64)

  • https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Additional Requirements for Windows 7 and 8

• Windows Update KB2533623

  • https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot

• Update for Universal C Runtime in Windows

  • https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

 

[Danster]

_{Yes all there-   its the Library Problem Error Box comes up when trying to install scenery (Communication problem)}

[Danster]

^{No Reply to my message 21hours ago.}

^{If I uninstall my Library and them would it reinstall .}

^{It appears this new installer and product manager is causing}

^{a lot of problems}

 

[Nick Cooper]

Hello,

can you attach another copy of the central.log file please?

[Danster]

[Danster]

^{Don't know how to get the Log File into this reply box Sorry}

^{I have looked at the Log One thing that stands out is:}

^{Orbx Central worker process failed to start (Is this any help ?)}

[Smudger]

Hello Danster,

you get the Log File from Orbx Central, please copy and paste into your next post.

[Danster]

central.log

[Danster]

^{As requested central log. sent waiting on your comments}

[Nick Cooper]

The message is

 

Quote

 

The Orbx Central worker process failed to start. Please check the user guide for troubleshooting

advice at http://orbx.to/central-guide - closed with code 3762504530 - null

 

 

please try that first and rule out all the issues in that.

[Danster]

^{Hi Nick,}

^{Happy New Year.}

^{Just cant go on like this,  it isnow about three weeks trying .Can you advise me is it possible to uninstall everything}

^{and start  again putting in all my scenery ,also would that make a new Library so I don't have this problem.}

^Danster

[Nick Cooper]

Hello,

to be honest, I don't know if starting again would help.

It look like Orbx Central cannot start and that is the problem that needs to be solved.

Can you try uninstalling it and then reinstalling it?

[Danster]

Hi Nick

  Have uninstalled central as asked and reinstalled but still

comes up with ERROR Box communication problem, there MUST be something wrong with this

new set-up.

 I know an expert in programs who had the same trouble and there must be others

However I have downloaded FTX Central3 and can now at least put on my scenery

although I see Australia V2 is not there .but this is not right and Orbx should look into this problem

Regards Danster

[Danster]

_{Hi Nick,}

_{No comments as yet (Communication error ) Why?}

_{Regards Danster}

[Nick Cooper]

Hello,

the Orbx Central development team office is closed until the New Year.

I am unfortunately out of ideas and those with your answer are presently not available to help.

Apologies.

[Ben McClintock]

Hi @Danster,

 

Are you using Windows 8.0 by any chance? Your log file says Windows_NT 6.2.9200 (aka Windows 8.0).

 

Windows 8.0 has not been supported by Microsoft since January 12, 2016.

 

Unfortunately, we only support Windows 7 SP1+, Windows 8.1, or Windows 10. I would strongly recommend you upgrade to Windows 8.1 or Windows 10.

[Danster]

_{Hi ben,}

_{Yes Im running Windows10 Hope you are not affected by these terrible fires you have in Oz}

_{Do you know of any way to delete a Library as I have a conflict with (2) being on my computer}

_{Cheers  Danster}

[Ben McClintock]

Hi @Danster,

 

Just now, Danster said:

_{Yes Im running Windows10}

Can you please right click on your shortcut to Central, go to the "compatibility" tab, then ensure the "run this program in compatibility mode for" checkbox is not checked, like so:

 

If that still doesn't resolve the problem, right click on your shortcut to Orbx Central, click on "open file location". Then, you'll see Orbx Central.exe. Right click on that and select properties, then re-try the steps from above (making sure it is not running in compatibility mode):

 

Just now, Danster said:

_{Hope you are not affected by these terrible fires you have in Oz}

Thankfully none of the large bush fires are threatening Melbourne itself

 

1 minute ago, Danster said:

_{Do you know of any way to delete a Library as I have a conflict with (2) being on my computer}

What conflict are you receiving? You should be able to go to the Settings -> Libraries page and remove one of them (but it might not work while you're still getting communication errors).

[Danster]

_{Hi Ben}

_{Have been on this for three weeks now somehow I have 2 Libraries and I cant delete one}

_{Comes up with communication error which is the problem but how do you solve this?}

_{I have a friend who is very good at this sort of  thing but even he cannot manage to sort this one out}

_{We are now down to thinking of clearing everthing off the computer and doing a clean start on all programs}

_{Cheers  |Danster}

[Nick Cooper]

Hello,

your Orbx Central settings seem to be stored in 

C:\Users\your name\AppData\Roaming\Orbx\Central\central.json

Try renaming this file and when you start Orbx Central again, it will lead you through

the set up process again and you can reset your Orbx Central Libraries to where

they should be.

[Danster]

_{I have just ordered Alderney as a trial but am unable to install through V3.3.9.2 as I am unable to use}

_{the new Library due to Communication Problem but it wont let me.}

_{That means I cannot order anymore Scenery from Orbx and something}

_{should be done about this ie Ease to uninstall Libraries what a pity}

_Danster

[Nick Cooper]

Hello,

have you tried to apply any of the advice that you have received?

What happened for example when you deleted 

C:\Users\your name\AppData\Roaming\Orbx\Central\central.json

and restarted Orbx Central?

[Ben McClintock]

Hi @Danster,

 

As Nick has mentioned, you haven't let us know whether you've tried my advice above: 

 

Your log file indicates that you're on Windows 8.0, but that isn't supported and will not allow Central to work. Because you mentioned that you're actually using Windows 10, this leads me to believe that you have compatibility mode turned on. Central will not function in compatibility mode.

 

Once you have disabled compatibility mode, please let us know if you still experience any issues. Uploading a new central.log file will help us diagnose the issue if you still experience it after following the advice above.

 

 

[Danster]

_{HI nick,}

_{I'm pleased to say I have now been able to get rid of my duplicate Library}

_{"Which in turn has allowed me to install my scenery "Thank you for all the help you have given me over the last few weeks}

_{Got there in the end much appreciated.}

_{Best for the New Year     Danster}

 

[Nick Cooper]

Very good news, thank you.

A Happy New Year to you as well.