bookman Posted October 16, 2019 Share Posted October 16, 2019 Quote I have uninstalled all FTX and re-installed and let the installer make the folders that are required but as I tried to install EG20 I get this error message. I do not know what it means so any help would be appreceated. Operating system: Simulator: Screenshot: Issue: Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 18, 2019 Share Posted October 18, 2019 Hello, sorry this has been overlooked. Please attach your central.log file. Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations: Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can also find it in Central on the Settings page, under Help Link to comment Share on other sites More sharing options...
bookman Posted October 18, 2019 Author Share Posted October 18, 2019 Thanks for reply here is the file. central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 18, 2019 Share Posted October 18, 2019 Hello, using my limited knowledge of these things, are you trying to install products while X Plane 11 is running? Link to comment Share on other sites More sharing options...
bookman Posted October 18, 2019 Author Share Posted October 18, 2019 Thanks for reply but no, I have uninstalled ver.3 and cleared the registry of all Orbx and FTX and deleted the two folders from User Filder. I installed latest ver4 and it makes two folders for install but then I get that message. I make sure that the X Plane is not active in Task Manager before starting Central. So X Plane is not running on this machine. I do not know what else to do. Danny Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 18, 2019 Share Posted October 18, 2019 Thanks Danny, I think we will have to wait for the developers, on Monday. Keep trying occasionally, sometimes these errors are only temporary. Link to comment Share on other sites More sharing options...
bookman Posted October 18, 2019 Author Share Posted October 18, 2019 Thanks for reply but this has been over three weeks and I would like to get something done or it is a waste of money. You know the old saying if it ain't broke don't fix it. Just so frustrating ver 3 worked perfectly Danny Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted October 21, 2019 Share Posted October 21, 2019 Hi @bookman, Similar to your other topi, an error in your log file indicates that your PC is unable to establish a secure connection. Normally this is due to something affecting the connection such as a VPN or Firewall setting. However I have opened a task internally to see if there's any way this issue can be worked around for you. Link to comment Share on other sites More sharing options...
bookman Posted October 21, 2019 Author Share Posted October 21, 2019 Morning, Thanks for reply, I do not have a VPN programme installed and would not know where to go with the other. I have got Orbx allowed in the firewall settings with windows 10. As to SSL/TLS settings in Windows not a clue what that is, sorry. Thanks in advance. danny Link to comment Share on other sites More sharing options...
John Dow Posted October 21, 2019 Share Posted October 21, 2019 I recall similar messages and it was something to do with one of the processes not registering properly. After ensuring Orbx Central is not running try going in to your CTRL ALT DEL Task Manager and looking for any Orbx Central processes that are still running, and kill them if they are. Also if you see a program called Saturn.exe in that list kill that off as well. Then restart Orbx Central. That worked for me but I don't know if it would work now because the program has changed so much. Link to comment Share on other sites More sharing options...
bookman Posted October 21, 2019 Author Share Posted October 21, 2019 Thanks John, I did as you suggested and cleared all Orbx in task manager but there was no Saturn.exe . I have now uninstalled Orbx Central and deleted all reference to it using regedit, cleared the folders from PC. Before I deleted the Orbx Central it showed my account and that there are three updates but I cannot update these or install the enhancement for Washington State which I have bought.It is beyond frustrating. Again, thanks for the suggestion, maybe Orbx will come up with an answer sooner rather than later. Regards Danny Link to comment Share on other sites More sharing options...
John Dow Posted October 22, 2019 Share Posted October 22, 2019 The only other suggestion i can come up with is whether it's a permissions issue. I always set any folder even remotely associated with FS programs to full sharing and maximum control by all computer users including admins, users, pcs etc. I'm guessing youu'd know how to do that under the folder properties? Link to comment Share on other sites More sharing options...
bookman Posted October 25, 2019 Author Share Posted October 25, 2019 Morning Josh, Is there any answer to my request regarding my account. You said you would sort something out on the 10th and as yet nothing. I cannot access my purchases for either an update or an install. I have been able to download other purchases, Global Traffic and some scenery from X Plane.org without any problems. Please advise, or should I raise another ticket?. Thanks in advance. Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 25, 2019 Share Posted October 25, 2019 Hello, is the problem with only EG20? is there anything else that needs Orbx Central now? Link to comment Share on other sites More sharing options...
bookman Posted October 25, 2019 Author Share Posted October 25, 2019 Evening, Yes I have three updates and also Washington enhancement all of which I cannot download or install. I have taked Orbx Central off this PC until an answer can be acheived but I wish I could use what I purchased. Had no problem with ver 3. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 6, 2019 Share Posted November 6, 2019 We've made a version of Central available in fastlane that may address this issue. First, opt-in to fastlane in Orbx Central under Settings, My Account. Restart Orbx Central and it should update to v4.0.25. Try to download these products again. If you continue to have errors, please try the following: Quote Could not download and save the manifest The most common cause of this is some form of software on your computer that interferes with your network connection (such as a strict firewall or proxy server). The manifest files are served from our infrastructure provider Google, therefore anything that may be preventing a secure connection being made to Google can cause this error. You can disable the strict network security requirements used by manifest downloading by performing the following: Windows Make sure Orbx Central is not running Right-click on your Orbx Central shortcut and press ‘Properties’ In the ‘Target:’ box, add strict-ssl false Press OK Start Orbx Central by double-clicking on that shortcut Note: You may need to press ‘Open File Location’ on the icon in order to find the actual shortcut. Link to comment Share on other sites More sharing options...
bookman Posted November 6, 2019 Author Share Posted November 6, 2019 Ok, I have tried both methods you instructed me to do and I receive this message - attached. Awaiting your reply. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 6, 2019 Share Posted November 6, 2019 Please attach your Central log file, it'll tell us what is causing that error. Link to comment Share on other sites More sharing options...
bookman Posted November 11, 2019 Author Share Posted November 11, 2019 Morning, Here is the file you required. I have sent this before to no avail, anyway here goes. D Healy central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 12, 2019 Share Posted November 12, 2019 It appears the Central worker that performs installations is failing to start. This can be caused by missing system requirements or a corrupt install. Can you try to install the following: Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/details.aspx?id=52685 Visual C++ Redistributable for Visual Studio 2013 (x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784 If that fails, please try to uninstall Orbx Central and then install it again. Link to comment Share on other sites More sharing options...
bookman Posted November 12, 2019 Author Share Posted November 12, 2019 re-installed and now get this message. Thanks danny Link to comment Share on other sites More sharing options...
Ben McClintock Posted November 15, 2019 Share Posted November 15, 2019 Hi Danny, Can you please upload your log file again? Although you have done so before, the details inside may have changed and will point us towards a new cause for your issue. Link to comment Share on other sites More sharing options...
bookman Posted November 15, 2019 Author Share Posted November 15, 2019 Morning, Here is the file plus another that was on my desktop. Regards Danny central.json central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 17, 2019 Share Posted November 17, 2019 Hi Danny, It appears that the Orbx Central Worker is still failing to start. Can you try the following: In the C:\Users\bookm\AppData\Local\Programs\orbx-central\saturn-win\ folder, does OrbxCentralWorker.exe exist? Delete the %Temp%\Orbx folder If the issue persists and the OrbxCentralWorker.exe exists, please try the following: In Windows, search for the Event Viewer Under Windows Logs, select Application Scroll down until you see a .NET Runtime error Click it and check that it belongs to OrbxCentralWorker If you can find this error and it does belong to OrbxCentralWorker, please take a screenshot. Link to comment Share on other sites More sharing options...
bookman Posted November 19, 2019 Author Share Posted November 19, 2019 OK, did what you asked and still manifest error. Have attached pics you asked for. Tried to get all lower text into pics, not sure if it was all. Danny Link to comment Share on other sites More sharing options...
bookman Posted November 19, 2019 Author Share Posted November 19, 2019 Sorry forgot this one. D Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 20, 2019 Share Posted November 20, 2019 Thanks Danny. This is a strange error. The most immediate probable cause is that you're running an old version of Windows 8. It appears from the log file you're running Windows 8 build 9200. Windows 8.0 has not been supported by Microsoft since 2016 and therefore new software (such as Central) may not work correctly with it. The Orbx Central Worker uses a platform that was designed for Windows 8.1 (build 9600). We'll update the system requirements on the website and user guide to better state this. Is it possible to update your Windows install from 8.0 to 8.1? Link to comment Share on other sites More sharing options...
bookman Posted November 20, 2019 Author Share Posted November 20, 2019 Good Morning, Very odd . Attached my specs. Regards Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 21, 2019 Share Posted November 21, 2019 It would then appear that Orbx Central is running in Windows 8 compatibility mode. I've just tested Central with that mode and it causes the same error you're seeing. Make sure that Orbx Central does not have the compatibility mode option checked. Link to comment Share on other sites More sharing options...
bookman Posted November 21, 2019 Author Share Posted November 21, 2019 Afternoon, Have done what you suggested but still manifest error. Have attched pics of both icons desktop and folder. This is becoming silly, all I want to do is update and install products I have bought but cannot. The annoying thing is it tells me it is updating products but it hasn't. I an using Central 4.0.27. I await your next attempt. Thanks DP Link to comment Share on other sites More sharing options...
bookman Posted November 21, 2019 Author Share Posted November 21, 2019 Sorry here is the desktop icon Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 22, 2019 Share Posted November 22, 2019 To recap, in your shortcut for Orbx Central you should have: strict-ssl false in the target (as instructed here) Compatibility mode disabled If you go to https://storage.googleapis.com/orbx-manifests/test.txt in your browser, what do you see on the page? Link to comment Share on other sites More sharing options...
bookman Posted November 22, 2019 Author Share Posted November 22, 2019 ok thanks did what you asked. I made another shortcut from the orbx folder in AppData local inserted the ssl text (what I did not see was the text quotes symbol). Connected to web and have attached the message. Tried to update and still get manifest error. Regards central.json Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted November 25, 2019 Share Posted November 25, 2019 Your shortcut is set correctly and your browser can connect successfully, so everything looks good at the moment. Can you attach your Central log file after getting the manifest error? You've attached your Central configuration file instead (it has a .json type and the log file is .log). Link to comment Share on other sites More sharing options...
bookman Posted November 26, 2019 Author Share Posted November 26, 2019 Morning, Sorry about that:(, here is the right file - I hope. Danny central.log Link to comment Share on other sites More sharing options...
bookman Posted November 29, 2019 Author Share Posted November 29, 2019 Any news, I suppose I will miss the sale as the central Manager don't work. Please find an answer for me. Very very frustrating! Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted December 2, 2019 Share Posted December 2, 2019 Hi @bookman, Your central.log file indicates that strict SSL is still enabled resulting in an "Unable to verify the first certificate" error in your central.log file. Have you completely closed Orbx Central and relaunched it from the shortcut the includes the "strict-ssl false" flag? Can you include the entire contents of the "target" field of the shortcut so we can determine why this isn't working as expected? Link to comment Share on other sites More sharing options...
bookman Posted December 2, 2019 Author Share Posted December 2, 2019 Here is a screen grab. Never had that error before. Danny Link to comment Share on other sites More sharing options...
bookman Posted December 9, 2019 Author Share Posted December 9, 2019 Still nothing?. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 9, 2019 Share Posted December 9, 2019 I'll ask for you, please stand by. Link to comment Share on other sites More sharing options...
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