limat Posted October 14, 2019 Share Posted October 14, 2019 Hello, I just installed the EGNX airport and all the airport buildings are missing and replaced by a black texture. I’am using P3DV4.1, all my other Orbx airport are OK (LOWI, LEAS, LYBE, LIEO, EGHI) Any clues? Many thanks in advance, Regards, D. Limat Link to comment Share on other sites More sharing options...
Christopher Low Posted October 14, 2019 Share Posted October 14, 2019 I suspect that this is because your version of P3D v4 is not capable of displaying PBR textures. You need v4.4 or higher for that. Link to comment Share on other sites More sharing options...
limat Posted October 15, 2019 Author Share Posted October 15, 2019 Hello Christopher, Thanks for your answer which seems logical. However, it would be great if someone from Orbx could confirm it's a PBR related problem because if it is the case I think that Orbx should indicate that this EGNX scenery is not compatible with older version of P3DV4 like other publishers do. Have a nice day Regards, D. Limat Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 15, 2019 Share Posted October 15, 2019 @razgo ? I hope the developer will answer. No doubt you have a good reason to be running an outdated version of P3D v4? Link to comment Share on other sites More sharing options...
Raz Goeta Posted October 15, 2019 Share Posted October 15, 2019 Not all buildings and objects of EGNX-P3D are PBR so this is not the case. Have you tried to verify the files inside Orbx Central? Plus- can you send your settings please. Raz Link to comment Share on other sites More sharing options...
limat Posted October 15, 2019 Author Share Posted October 15, 2019 Hello Nick and Raz, Many thanks for your answers: 1 hour ago, Nick Cooper said: @razgo ? I hope the developer will answer. No doubt you have a good reason to be running an outdated version of P3D v4? I am using P3D in my B737 home cockpit and when a sim version is working and stable and I am a bit reluctant to upgrade because you never know what can happen when you upgrade (mainly hardware problems and glitches). 1 hour ago, razgo said: Not all buildings and objects of EGNX-P3D are PBR so this is not the case. Have you tried to verify the files inside Orbx Central? Plus- can you send your settings please. Raz To be more precise, some building are visible (for example the windmills) and some are not, mainly the apron buildings including the control tower. I will post a picture this evening. Which settings do you need? Regards, D. Limat Link to comment Share on other sites More sharing options...
Raz Goeta Posted October 15, 2019 Share Posted October 15, 2019 Following your answer the most important for now are: 1. Image showing what building visiable and what's not. 2. World and graphic settings. Raz Link to comment Share on other sites More sharing options...
limat Posted October 15, 2019 Author Share Posted October 15, 2019 Hello Raz, Thanks for the fast answer! I will post the image and the settings this evening. Regards, D. Limat Link to comment Share on other sites More sharing options...
limat Posted October 15, 2019 Author Share Posted October 15, 2019 Hello Raz, Attached are the images you asked. Thanks for your help, Regards, D. Limat Link to comment Share on other sites More sharing options...
Christopher Low Posted October 16, 2019 Share Posted October 16, 2019 It looks like you are using FTX England? Do you have EGNX East Midlands located above this in the Scenery Library? I use TrueEarth GB South, but I know that other airports that I have installed lose all of the 3D buildings if they are below this in the Scenery Library. Link to comment Share on other sites More sharing options...
KVSandleben Posted October 16, 2019 Share Posted October 16, 2019 On 10/15/2019 at 11:03 AM, limat said: I am using P3D in my B737 home cockpit and when a sim version is working and stable and I am a bit reluctant to upgrade because you never know what can happen when you upgrade (mainly hardware problems and glitches). I'd recommend you update to the newest version and see what happens. If you have problems you can still go back to 4.1 Link to comment Share on other sites More sharing options...
Holy Cheese Posted October 16, 2019 Share Posted October 16, 2019 Don't know if it is the case with EGNX, since I don't have it, but some ORBX sceneries need the scenery complexity slider to be set to very dense as far as I know. Give it a try and see if the buildings come back. Cheers Jack Link to comment Share on other sites More sharing options...
limat Posted October 19, 2019 Author Share Posted October 19, 2019 Hello, I have tried everything you suggested but the buildings are still missing. I guess I have no choice but to update to P3D4.5. Nevertheless, I thing that Orbx should mention that this scenery is not totally compatible with older version of P3D4. Many thanks for your help Regards, D. Limat Link to comment Share on other sites More sharing options...
Spacey Posted December 13, 2019 Share Posted December 13, 2019 Have the same issues as limat in that I am using Prosim737 and a 1:1 scale 737. As it also is running perfectly, I will not be updating to 4.5. I also had understood like limat from reading the EGNX product info is that it only required P3D v4 for it to run, and that 4.5 was only needed for the PBR textures. On the other post relating to P3Dv4 being the only requirement, Nick seems to confirm this to be the case in the link below - comment 10. So I purchased EGNX as I run P3Dv4 thus meeting the product requirements, but as I only have P3Dv4.2, all the buildings are missing. As the product info can be misleading, is there going to be a fix so that it is compatible with all versions of P3Dv4 for us who purchased the product in good faith, or can I a least suggest that the product info be a little more specific, esp relating to "Comment 10" in the other post. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 13, 2019 Share Posted December 13, 2019 Hello, I have a sense of deja vu, having just answered this exact question from you in another topic, though I see that you have now deleted it. I don't know why you would need to publish your oversight in more than one topic. Here is my reply to your other post. Quote Hello, this text is there on the product page at Orbx Direct. I asked for it to be added on 21st October, the same date as this topic and as a result of it. It was added on the 24th October. You can ask for a refund if you wish. System Requirements Minimum Physically based rendering (PBR) requires Prepar3D Version 4.4 and above. Link to comment Share on other sites More sharing options...
Spacey Posted December 13, 2019 Share Posted December 13, 2019 Gee Nick, once again you continue with your typical rudeness to loyal customers. You could really do with some lessons in customer relations and manners! I asked a fair question in a polite manner. I and many of the other customers Should not have to put up with you constant rudeness and we don’t deserve to be spoken to this way! And l deleted it from the other post when l saw this post was more relevant, and it was deleted before you answered it! Not my fault but yours! Some basic facts if you had bothered to even ask. When this product first came out, l put it in my saves to buy. I saw nothing about it only being compatible with P3Dv4.5 I have again read the product review despite it referring to 4.5, l feel it still remains very ambiguous regarding compatibility with P3Dv4 1-5. And despite it saying under under the minimums, it can easily be read that it is referring to its PBR features requiring 4.5, not the whole product. At the beginning of the product it clearly states being for P3Dv4, nothing about P3Dv4.5. P3Dv4 refers to all v4.1 through to v4.5. There was clearly no oversight on my behalf regarding the P3Dv4 issue when l first saved it for purchase I have simply been away for the last two months, came back, loaded it and discovered an issue so got on the forums. I have a right to ask a question politely (and it was polite), to firstly ask if there were intentions of making it compatible with all versions of v4 (in which case l would keep it) and in return to receive a polite response, even if you chose to ignore my question. I did not in anyway deserve your rudeness! Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 13, 2019 Share Posted December 13, 2019 Hello, your question is clearly stating that there is an attempt by Orbx to mis-sell this product by failing to state the requirement for P3D version 4.4 on the product page, compounded by a statement from me that there is indeed no mention of this on the said product page. Your polite enquiry therefore makes allegations that should be addressed. I have pointed out that there is indeed a clear statement on the product page and that it is this. Quote System Requirements Minimum Physically based rendering (PBR) requires Prepar3D Version 4.4 and above. As the statement is there to be read and as you appear not to have read it, I believe that amounts to an oversight, defined as "an unintentional failure to notice or do something." I regret that you find this rude as it was my intention to defend and explain, not to offend. The statement I made in the topic that you chose to link was correct on 21st October. The system requirement was added to the product page on the 24th October, as a direct result of a request made by me on the 21st, which itself resulted from the omission having been pointed out to me on the same day. I believe that does qualify as timely customer support. To address the second part of your original question, I do not believe that there is any intention at present to redevelop P4D v4 specific airports to remove the PBR and therefore allow them to work in earlier versions of P3D. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 13, 2019 Share Posted December 13, 2019 I see that you have edited your topic to include a whole new paragraph. I have not addressed it. If you wish to apply for a refund because of your very particular circumstances, please do so here. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted December 13, 2019 Share Posted December 13, 2019 I have received your request and complaint in the Ticket Portal, and I have hidden your Facebook Comment. There is a difference between Polite and being Direct. There is no need to go on a crusade badmouthing Orbx Staff. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 14, 2019 Share Posted December 14, 2019 I see that you have also had a campaign on the Avsim forum closed down and that I am not the only target of your anger. As I have already mentioned, my intention was not to cause offence. I am however honoured to share at least something with Pete Dowson. Link to comment Share on other sites More sharing options...
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