sidfadc Posted August 13, 2023 Share Posted August 13, 2023 Everytime I try to upload a screenshot onto the moving map I get "screenshot failed to upload - can't connect to the server" error This is followed by a camera stamp on the map (as expected) but the actual picture is blank. I've used this feature heavily before, I have moved to a new PC however so is it a config setting? I've setup the folder where Volanta detects where my screenshots are, I've removed/reinstalled the plugin and check all other settings, they appear correct. Any ideas? Link to comment Share on other sites More sharing options...
wain71 Posted August 15, 2023 Share Posted August 15, 2023 randomly I can get this issue, however today I just flew a flight, took a shot and it uploaded fine....maybe submit a ticket if it continues... Link to comment Share on other sites More sharing options...
sidfadc Posted August 16, 2023 Author Share Posted August 16, 2023 (edited) hmm still broke for me, is it anything to do with fact I now fly in 4K? Screenshots are 4K and I'm wondering if increase in file size is an issue? Previously I was flying in 1080P with no issues. I don't see any options in the settings to downscale the images. I'm using GeForce Experience to take the screenshot and on closer inspection it outputs a PNG file, and the last screenshot I took was a generic wing view and its coming in at 16MB which seems quite large for a screenshot image however the resolution is at 4k. I reckon this is why its failing in Volanta? Is this the official forum for Volanta issues because it appears a little dead around here? Edited August 16, 2023 by sidfadc Link to comment Share on other sites More sharing options...
John Dow Posted August 16, 2023 Share Posted August 16, 2023 I always resize screenshots down to 2000 pixels wide or max 3000 for a panorama shot, and set the jpg quality to a Max of 90%, that's all you need to show off even the best shot. Plenty of free resize programs out there if you don't have a graphics program. Link to comment Share on other sites More sharing options...
George Peppard Posted August 17, 2023 Share Posted August 17, 2023 We should have fixed this, but if it's still causing issues drop a line to support at https://orbx.to/volanta-support and the team there will help you out! 2 Link to comment Share on other sites More sharing options...
sidfadc Posted August 20, 2023 Author Share Posted August 20, 2023 On 8/16/2023 at 10:57 PM, John Dow said: I always resize screenshots down to 2000 pixels wide or max 3000 for a panorama shot, and set the jpg quality to a Max of 90%, that's all you need to show off even the best shot. Plenty of free resize programs out there if you don't have a graphics program. Shouldn't have too, point of the feature is take a screenshot and upload it midflight so it appears on the map for others to see (and like), not fanny about with resizing tools. Link to comment Share on other sites More sharing options...
John Dow Posted August 21, 2023 Share Posted August 21, 2023 3 hours ago, sidfadc said: Shouldn't have too, point of the feature is take a screenshot and upload it midflight so it appears on the map for others to see (and like), not fanny about with resizing tools. Then maybe the solution is to download a free screenshot program that saves to a smaller size automatically. Plenty of options out there. Link to comment Share on other sites More sharing options...
wain71 Posted August 21, 2023 Share Posted August 21, 2023 volanta wants the location of your screenshot and posts direct from there on the fly, we all have editing apps available but the poster doesn't wish to do this, wants to post directly whilst on the fly, it's actually a great feature, I occasionally find it drops out and won't post but usually it's fine, my pics are smaller though as I am 1440 res only... Link to comment Share on other sites More sharing options...
sidfadc Posted August 21, 2023 Author Share Posted August 21, 2023 (edited) On 8/17/2023 at 11:25 AM, George Peppard said: We should have fixed this, but if it's still causing issues drop a line to support at https://Orbx.to/volanta-support and the team there will help you out! Tested this tonight after you said it was fixed, it isn't for me. Same error and failure to post the picture on the moving map mid flight. I raised a ticket via the above link and was told it was being looked into, not sure if this was before/after fix was implemented. I've had no further updates to the ticket yet. Edited August 21, 2023 by sidfadc Link to comment Share on other sites More sharing options...
George Peppard Posted August 21, 2023 Share Posted August 21, 2023 Well that's no good! 16 minutes ago, sidfadc said: I raised a ticket via the above link Do you have the ticket number? It'll start with OS- then have four numbers. Link to comment Share on other sites More sharing options...
sidfadc Posted August 21, 2023 Author Share Posted August 21, 2023 27 minutes ago, George Peppard said: Well that's no good! Do you have the ticket number? It'll start with OS- then have four numbers. OS-8385 Link to comment Share on other sites More sharing options...
George Peppard Posted August 21, 2023 Share Posted August 21, 2023 4 minutes ago, sidfadc said: OS-8385 Thanks - I've made some notes on the ticket and our support team leader will be in touch soon with some more information/requests. 1 Link to comment Share on other sites More sharing options...
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