eposone Posted December 23, 2020 Share Posted December 23, 2020 Does anyone also get a serial number request on the latest REX weatherforce update today? I did not get a serial number when I purchased it off the Orbx store....? Thanks Link to comment Share on other sites More sharing options...
SmokeyRich Posted December 23, 2020 Share Posted December 23, 2020 same here Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 23, 2020 Share Posted December 23, 2020 Hello, this was supposed to have been fixed some time ago, I will ask again. Link to comment Share on other sites More sharing options...
eposone Posted December 24, 2020 Author Share Posted December 24, 2020 (edited) Working now, thanks Nick Edited December 24, 2020 by eposone 1 Link to comment Share on other sites More sharing options...
Mauleflyer Posted December 26, 2020 Share Posted December 26, 2020 Same here. Cannot update since i don't know the Serial Number. Link to comment Share on other sites More sharing options...
Mauleflyer Posted December 27, 2020 Share Posted December 27, 2020 On 12/23/2020 at 5:31 PM, Nick Cooper said: Hello, this was supposed to have been fixed some time ago, I will ask again. How was it "fixed"? It still asks for a serial number? Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 27, 2020 Share Posted December 27, 2020 Hello, the fix is a manual one and the fault that caused the serial number to be missing was repaired. It looks like you made your purchase before that. Link to comment Share on other sites More sharing options...
Mauleflyer Posted December 28, 2020 Share Posted December 28, 2020 Probably so, however I purchased this product from the Orbx Store and now I cannot download the update because I don't have the serial #. So what am I supposed to do? Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 28, 2020 Share Posted December 28, 2020 Hello, may I confirm that you are trying to update using Orbx Central? You cannot use the update that Rex tells you to but you can obtain the same update using Orbx Central. Link to comment Share on other sites More sharing options...
Mauleflyer Posted December 28, 2020 Share Posted December 28, 2020 That's what I needed to know, thanks Nick. Link to comment Share on other sites More sharing options...
GlennAir Posted January 11, 2021 Share Posted January 11, 2021 Hello peoples. Well, I bough my copy yesterday, 10th January 2021. At first, when clicking the 'Install' box in Orbx Central I keep getting this error - TypeError: Cannot read property abbreviation of undefined. Clear as mud! So I submitted a ticket at REX Support [Support | REX Simulations]. While on that page, I see the tab to request a download, so gave that a try while waiting for a reply. The zip file arrived very quickly, and I eagerly unzipped the 2 files. Then it asked for the serial number. I have never seen a serial number or even any other mention of one on any page that I have visited. I submitted another ticket on that subject as well. So it would seem that it hasn't been fixed! It's now 17:00 on the 11th January and as yet I have received no reply - not too surprising I suppose as it has only been one working day. I wait with anticipation...... Have fun zipping around the skies everyone Glenn (a 'newbie') Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 11, 2021 Share Posted January 11, 2021 Hello, that error message, I am told, is reporting that there are files missing in your installation of Orbx Central. You could try reinstalling it and making sure that all its prerequisite files are also in place. You Rex serial number is given to you through Rex by Orbx Central, so if you try to bypass it by using a Rex sourced download, you will indeed have no serial number. Link to comment Share on other sites More sharing options...
GlennAir Posted January 11, 2021 Share Posted January 11, 2021 WoW thanks for the very quick reply. So here's what I just did: I un-installed Orbx Central I downloaded all 6 of the prerequisite files (both 32 & 64bit of each). the first 4 failed to install as they are already installed. The 2013 ones required a repair. I then re-downloaded and installed Orbx Central. Result: Exactly the same and still no sign of any serial number Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 11, 2021 Share Posted January 11, 2021 Hello, thanks, can you attach a copy of your Orbx central log please? Link to comment Share on other sites More sharing options...
GlennAir Posted January 11, 2021 Share Posted January 11, 2021 Just got it working. I un-installed and re-installed twice, but only on the second re-install did I decide to re-boot the PC (I am not exactly a computer newbie - I am 67 years old and custom built a few, so I really should have known better. I put it down to advancing years and too long spent in isolation!). Anyway, after the re-boot, it all sprang into life and now everything is installed nicely. Dinner is currently begging me to eat it, so a full test run in FS will have to wait a while. Many thanks to you for prompt replies and help getting sorted. Happy flying days Glenn Link to comment Share on other sites More sharing options...
Shabz Posted January 20, 2021 Share Posted January 20, 2021 brought today and don't appear to have a serial number Link to comment Share on other sites More sharing options...
Josemnav Posted January 20, 2021 Share Posted January 20, 2021 Hello, I bought REX, and I install it, when I run it, I skip the following error : Registration- Not valid. I'm downloading it from Orbx Central and I also have XPlane 11 Link to comment Share on other sites More sharing options...
Wiggelman Posted February 9, 2021 Share Posted February 9, 2021 Hi, I have the same problem, everything worked fine, now the same error occurs. Everything reinstalled as described, Rex document folder deleted and reinstalled via Central. still the same bug. Link to comment Share on other sites More sharing options...
Nick Cooper Posted February 9, 2021 Share Posted February 9, 2021 Hello, welcome to the forums. it look like there is a temporary problem: Link to comment Share on other sites More sharing options...
Steve Raycraft Posted February 9, 2021 Share Posted February 9, 2021 The issue with Rex validation should be resolved now. They had a server issue which is now resolved. Link to comment Share on other sites More sharing options...
Guichi_1 Posted February 10, 2021 Share Posted February 10, 2021 Hey there, I've been having this same issue. I purchased this on Feb 8, and could never get it started. Today, I was told there was a server issue that was resolved. But, I am still being asked for a serial number. I've done numerous clean re-installs. Turned my VPN off, added it to my firewall and nothing. I've done what support told me to do - verify files, and sync simulator. I finally checked the central log and it says "unable to retrieve serial key" and "you do not own any serial keys for this product". Not sure what else to do. Link to comment Share on other sites More sharing options...
goran298 Posted January 9, 2022 Share Posted January 9, 2022 I have the same problem, REX asking for serial key. How can i find it Orbex Central? Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 9, 2022 Share Posted January 9, 2022 Hello, welcome to the forums. The key is stored in C:\Users\your user name\Documents\REX 6\REX Weather Force\profile.xml. If your path includes OneDrive that might be the problem or if you are not logged on to Windows as an administrator. 1 Link to comment Share on other sites More sharing options...
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