Guichi_1

Hey there, I've been having this same issue. I purchased this on Feb 8, and could never get it started. Today, I was told there was a server issue that was resolved. But, I am still being asked for a serial number. I've done numerous clean re-installs. Turned my VPN off, added it to my firewall and nothing. I've done what support told me to do - verify files, and sync simulator. I finally checked the central log and it says "unable to retrieve serial key" and "you do not own any serial keys for this product". Not sure what else to do.