James_Cooper_89 Posted August 25, 2020 Share Posted August 25, 2020 So i purchased the London Pack and the London City Airport pack. Orbx took my money and i was presented with the download. now im stuck on 'Select Simulator' MFS was identified but ive had endless loading circles for 15 mins Link to comment Share on other sites More sharing options...
James_Cooper_89 Posted August 25, 2020 Author Share Posted August 25, 2020 Installing via launcher i get 'TypeError: Cannot read property 'abbreviation' of undefined Transaction ID: 5f452595a7b24 Link to comment Share on other sites More sharing options...
James_Cooper_89 Posted August 25, 2020 Author Share Posted August 25, 2020 Not happy as i have a family friend who is a commerical airline pilot, coming to have a look at this sim this evening Link to comment Share on other sites More sharing options...
James_Cooper_89 Posted August 25, 2020 Author Share Posted August 25, 2020 Just gone through and seen the post that these purchases are a problem. How do I go about getting a refund? As these issues should surley stop people dowloading these packs until its fixed, Orbx were quite happy to take my money even though they knew there were issues Leaving reviews right now as this is discusting. Well known issue but you leave the store open for purchase?! With no warning? Link to comment Share on other sites More sharing options...
James_Cooper_89 Posted August 25, 2020 Author Share Posted August 25, 2020 MFS Orbx Posting here as reviews are not permitted for me (funny that) Do not purchase the London City Airport, or London Scenery add-on right now. I just did this, they took my money, headed me to download and it failed, no matter what i did. The support took me to forums ( not accessible until you make an account post purchase) which then advised theres an issue with these packs. Not impressed at all, no warning on the purchase page, so they are happy to take your money first and leave you screwed. Trying to get a refund. Link to comment Share on other sites More sharing options...
Smudger Posted August 25, 2020 Share Posted August 25, 2020 49 minutes ago, James_Cooper_89 said: 'Select Simulator' Hello James, welcome to the forums. Have you run MSFS2020 at least once before running Orbx Central ? Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 25, 2020 Share Posted August 25, 2020 Hello James, welcome to the Orbx Support forums. I see that you have been a member for one hour. The fourth post, demanding a refund, being six minutes after your first one. Eight minutes later, and 14 minutes since you joined the forums, you are doing your best to blacken the name of a company you have not even engaged in a conversation with. This is not how support forums work. Link to comment Share on other sites More sharing options...
James_Cooper_89 Posted August 25, 2020 Author Share Posted August 25, 2020 I didnt mean to be so abrupt i just thought it was pretty poor for a company to allow a download of paid software they know is broken. I know these packs work and work well which is why i came here from multiple sources, it just pained me to see that until i have paid for, downloaded the install programme, found an issue then get sent to forums, only to find out its a known issue :/ If theres a know issue with specific packs i would have thought any purchases are prevented until its resolved. Yes i have been running the game daily since release, have nearly 60hours flight time now(i do have a life, just on leave haha) Link to comment Share on other sites More sharing options...
Nick Cooper Posted August 25, 2020 Share Posted August 25, 2020 Hello, there is no specific issue. You need to make sure your PC has the requisite software. Then install Orbx Central, which you can download from here: https://orbxdirect.com/central Then run it and use it to install your purchases. Link to comment Share on other sites More sharing options...
flying_fish Posted August 25, 2020 Share Posted August 25, 2020 2 hours ago, James_Cooper_89 said: I didnt mean to be so abrupt Personally I am shocked at your posts. I can't imagine what it would be like if you did mean to be abrupt. There are hundreds of people in this community who are willing to help you sort this out, but give us a chance, please. Link to comment Share on other sites More sharing options...
James_Cooper_89 Posted August 26, 2020 Author Share Posted August 26, 2020 I apologise again. I was frustrated yesterday with numerous problems not just related to this but my screens, hotas all going pigs up. Finally got it right, was also payday so treated myself to the London stuff and got stumped. I'm pretty sure I used Orbx central and was getting the aforementioned error code. Can have a fiddle tonight again after work. My windows 10 is the most current version, so if those pre requisite items are not included il have to try again. Il delete the temporary downloads. Delete Orbx central, download those items and start from scratch. Il pop back once I've had a go if any issues but keeping fingers crossed as there's some awesome packs for previous games and I'm hoping there's many more for MFS on route Link to comment Share on other sites More sharing options...
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