Valeri1955 Posted July 3, 2020 Share Posted July 3, 2020 Orbx-central-4.1.14 does not work. I can not update the products. I can not verify files. I can’t even delete the product. котировка Ваш центральный файл журнала предоставляет нам важную информацию, пожалуйста, приложите его к вашим запросам поддержки. Вы можете найти его в следующих местах, либо с помощью клавиши Ctrl + Shift + L . Windows :% APPDATA% / Orbx / Central / central.log macOS : ~ / Библиотека / Поддержка приложений / Orbx / Central / central.log Linux : ~ / .config / Orbx / Central / central.log Вы можете удалить это поле / цитату, как только ваш журнал прикреплен Операционная система : Симулятор : Снимок экрана : Выпуск : Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 3, 2020 Author Share Posted July 3, 2020 6 minutes ago, Valeri1955 said: Orbx-central-4.1.14 не работает. Я не могу обновить продукты. Я не могу проверить файлы. Я даже не могу удалить продукт. Операционная система : Симулятор : Снимок экрана : Выпуск : central.log Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 3, 2020 Author Share Posted July 3, 2020 2 hours ago, Valeri1955 said: central.log 5,08 Кбайт · 0 загрузок Transaction ID: 587b1e663ec02 Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 3, 2020 Share Posted July 3, 2020 Hello, the log seems to show no problems except that you have Global Vector installed and it is starting to install Global Vector. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 13 hours ago, Nick Cooper said: Привет, В журнале, похоже, нет проблем, за исключением того, что у вас установлен Global Vector и он начинает устанавливать Global Vector. It seems you did not understand the essence of the problem. When I try to update, verify, or delete any of my Orbx products, the installation (Queued) starts and continues indefinitely without downloading any files. The level of your response is puzzling to me. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 The problem is not in my actions, but in the ORBH central program. And they started after updates to this program. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 Hi Maybe just be patient and let the process do its thing. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 24 hours. It is not enough? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 Try this and maybe try just one product at a time instead of queuing up multiple installs. "The download queue job cache that Orbx Central will use is found at %temp%/Orbx /job-cache.json. To forcefully clear the download queue upon restart: Delete the %temp%/Orbx /job-cache.json file. Completely restart Orbx Central. Be aware that if you have auto-updates enabled, these will trigger shortly after launching Orbx Central. You may want to disable this in the settings before performing the above." Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 Is it possible to roll back to the old version of ORBХ central? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 No Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 I have included several downloads just for demonstration of screenshots. I will try your recommendations. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 I do not have this file and the orbх folder in the temporary folder Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 Orbx products are downloaded and extracted to your C:\Users\name\AppData\Local\Temp folder and sometimes need up to 3x their install size before they get installed to the simulator location, then after the install is complete they are removed from your C:\ drive. You can move the Temp folder to a drive with more space using the option in Orbx Central settings\downloader. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 Yes. I just thought about it Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 I completely reinstalled ORBS central. Transferred folders temp. bacup. library to the archive disk of large volume. Disable auto-update. But it seems the problem remains. Judging by the traffic. No files are uploaded Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 I have been using ORBH products for 5 years. And there were no problems. My computer settings exceed orbh requirements. Look for a problem in ORBХ central version 4.1.14 Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 central.log Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 Could this problem be related to licensing. I purchased some products in a store that seems to have ceased to exist. Although I re-registered everything on your site Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 Please check to see if your anti virus is quarantining the Orbx Central worker. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 I work in a home LAN. I have disabled all security systems. FSХ and Prepar 3 v. 4 simulators work without problems Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 YA rabotayu ot imeni administratora 33/5000 I work as administrator Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 4, 2020 Author Share Posted July 4, 2020 There are no solutions. The update is defective. There is no help. Why such updates? To create problems for users for their money? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 4, 2020 Share Posted July 4, 2020 Lets ask @Ben McClintock or @Mitchell Williamson to have a look. Link to comment Share on other sites More sharing options...
MonArchangel Posted July 4, 2020 Share Posted July 4, 2020 HI, I would like to add my support to Valeri1955 assertions that there is a severe problem with version 4.1.14. The error condition described is complete and correct ... nothing lost in language translation. 13 hours ago, Doug Sawatzky said: Far better to check the details of a reference post is still valid. The details are somewhat dated now and contain at least 1 inaccuracy. Also it might be not obvious but given that the man has a application that starts up, this would logically imply that the prerequisite software has already been installed! On 7/3/2020 at 3:59 PM, Nick Cooper said: Hello, the log seems to show no problems except that you have Global Vector installed and it is starting to install Global Vector. Even Nick's observation should have been a heads up that something was not adding up don't you think? The problem is apparently related to the lack of response to the clients request for a file download. As a consequence of your unwillingness to believe a problem exists I have created a video demonstrating the problem. This video clearly shows that we can interact with a server to collect our product details. It also demonstrates that we can make a purchase without a problem, but installion of said purchase is not possible. This parallels the report that we are having difficulty downloading updates. In both our cases, we have removed the current installation, reinstalled a new downloaded version of Orbx Central and redefined all of the settings before trying to fetch the updates. The clip is too big to attach, please download the clip from here: https://www.dropbox.com/s/g4244v45x8w1qh2/2020-07-04_19-30-31.mkv?dl=0 I think it prudent that you contacts a SysOps member and ask them to check the relevant server rather than wasting time working through a 'guess' list trying to establish what your 'dumb customer' broke. Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 4, 2020 Share Posted July 4, 2020 Hello, I agree with you entirely and you can see that is what Doug has already done. We will not waste any more of your time. I expect that after the weekend, a "SysOps member" will address the problem. Thanks. Link to comment Share on other sites More sharing options...
MonArchangel Posted July 4, 2020 Share Posted July 4, 2020 Hi Doug, Firstly, it was not my time that was getting wasted. It was everybody's. Unfortunately I was busy making the video clip and had not yet seen Doug's most recent response when I hit the submit button. For this I apologise for the rather redundant recommendation. Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 5, 2020 Author Share Posted July 5, 2020 Thank you all for your support. And about stupid customers, I ask a question. What should a stupid client think if the Orbx software has been working without failures for 5 years and stops working after installing the latest update. However, there is no indication of the need to change anything in the settings? Link to comment Share on other sites More sharing options...
Valeri1955 Posted July 5, 2020 Author Share Posted July 5, 2020 The easiest solution would be to release the update with a rollback to the working version. And then the authors can deal with the problem for as long as they like. thank Link to comment Share on other sites More sharing options...
Richbro Posted July 6, 2020 Share Posted July 6, 2020 I entirely agree with all of the above. Trying to update Librarys consistantly quotes a communication problem and my license transfer of Chase Plane does not take effect despite verification after hitting the Licence Transfer button. Link to comment Share on other sites More sharing options...
Richbro Posted July 7, 2020 Share Posted July 7, 2020 Here we are, twp days later and still not moved forward. This is so tiresome. Link to comment Share on other sites More sharing options...
Ben McClintock Posted July 10, 2020 Share Posted July 10, 2020 Hi @Valeri1955, Here's a link to an older version of Orbx Central (v4.1.13): https://web.goog.cdn.orbxdirect.com/software/central/4.1.13-a194fcde/Orbx-central-4.1.13-x64.nsis.7z Extract that .7z file to a folder on your computer. But, before you run it, you'll need to open %appdata%\Orbx\Central\central.json. Look for the line that says: "updateCentralOnLaunch": true, Change that to: "updateCentralOnLaunch": false, After changing that, you'll be able to launch the older version of Central without it updating to the latest. VERY IMPORTANT: Can you please try temporarily disabling any anti-virus software you're using, then install a product? Link to comment Share on other sites More sharing options...
Richbro Posted July 10, 2020 Share Posted July 10, 2020 Which does suggest that there is most definitely an issue with V14.1.14. Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 10, 2020 Share Posted July 10, 2020 Hello, does it work? Link to comment Share on other sites More sharing options...
MonArchangel Posted July 10, 2020 Share Posted July 10, 2020 Hello Ben, Although this request was not directed at me, I have performed the test you have requested. Unexpectedly, the exact behaviour reported above is unchanged. This implies that an external change has introduced this behaviour. Attached please find the file central.log which includes activity from v *.13 and v *.14. Good luck central.log Link to comment Share on other sites More sharing options...
Ben McClintock Posted July 13, 2020 Share Posted July 13, 2020 On 7/10/2020 at 10:28 PM, Richbro said: Which does suggest that there is most definitely an issue with V14.1.14. Did you try what I mentioned in my post? Does it work for you in .13? On 7/11/2020 at 1:27 AM, MonArchangel said: This implies that an external change has introduced this behaviour. Attached please find the file central.log which includes activity from v *.13 and v *.14. To confirm, do you use any anti virus software? If so, which? Have you tried temporarily disabling it? Link to comment Share on other sites More sharing options...
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