pointblack Posted September 1, 2019 Share Posted September 1, 2019 Hi i cant seem to install LOWi after purchase. In Orbx Central Windows client i dont see it under packages. When i click on lowi i can buy it again. Logged in the Website i see Lowi under account and when i click the link which opens ORBX Client, the install button in ORBX is disabled. I made sure there is enough disk space available and restarted and relogged in multiple times. Link to comment Share on other sites More sharing options...
pointblack Posted September 1, 2019 Author Share Posted September 1, 2019 Attached screenshot from Website Download Section, and after clicking the Link to Download via Orbx Central. In Orbx Central the Download Buttons is disabled. I downloaded the manual version, but i dont find an option in Orbx Central to install manually Link to comment Share on other sites More sharing options...
Jack Sawyer Posted September 1, 2019 Share Posted September 1, 2019 Hello and welcome. Do you have the new Orbx Central installed and not the older FTX Central? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted September 1, 2019 Share Posted September 1, 2019 Hi Are you trying to install to X-Plane or P3D? If you purchased the wrong version by accident, you will need to use the below link to submit a support request and Richard will fix you up. https://support.orbxdirect.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
pointblack Posted September 2, 2019 Author Share Posted September 2, 2019 Hello, thanks for the reply, looks like i purchased not for xplane. Will use support contact. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 2, 2019 Share Posted September 2, 2019 Please submit a support ticket asking to exchange yours for the product that you want. Link to comment Share on other sites More sharing options...
pointblack Posted September 8, 2019 Author Share Posted September 8, 2019 Hi Nick, thx i submitted a ticket on 09/02 no reply until now. How long does it usually take to reply to a ticket? thanks in advance Link to comment Share on other sites More sharing options...
pointblack Posted September 8, 2019 Author Share Posted September 8, 2019 Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 8, 2019 Share Posted September 8, 2019 Perhaps you could try a reminder. I am sure that Richard will see to it as soon as he can. Link to comment Share on other sites More sharing options...
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