resolved wheres my product?

[Flyingspudd]

OK,

I've just waited over a (incredible) 20 hours + to download TrueEarth Great Britain South for X-Plane using your FTX central 3 software

(I think there must be a issue with your servers as I have a 100 meg fiber connection and have no issues downloading other content from other websites)

I have tried to now install the product to find it will not install and its is trying to download the whole 26 gb again!

Please tell me I don't have to go through this process again... I haven't got the patience to wait another day for it to download

 

Your swift response, help and support would be appreciated 

 

Spudd

 

 Our philosophy at Orbx is "the customer is king".

[Doug Sawatzky]

Hi, welcome to the forums

 

 Please try this,

 

Install the scenery as usual, using FTX Central. It downloads and installs like normal, but "hangs" at 100%.

Close FTX Central at this time.

Find the "%user%\Local\Temp\Orbx" directory and delete the entire ORBX folder.

Then restart FTX Central.

Then choose "Verify files”.

Start Prepar3d, it updates the database and the scenery is ready for use.

 

The below topic may also apply to you..

 

 

Cheers

 

Doug

[Nick Cooper]

or you could make a manual download with a download manager and install it with FTX Central.

While the manual download is downloading do this:

 

and when it has downloaded, this:

 

[Tony Wroblewski]

13 hours ago, Doug Sawatzky said:

Start Prepar3d, it updates the database and the scenery is ready for use.

 

You mean X-Plane of course 

[Flyingspudd]

Thanks for the advice Guys

I ended up having to download it again, not sure why, but luckily this time it took around an hour or so

The ‘auto installer’ then kicked in and after about another hour I was testing out the new scenery

I need to do some tweaking but it’s looking good so far

 

thanks once again for your quick response 

 

cheers

Spudd