Jack Sawyer Posted November 26, 2016 Share Posted November 26, 2016 Last night I bought KTVL. I never received an email receipt like I usually do. Im still waiting. What's going on? I don't understand. I have tried three completely different email addresses. I get constant emails from AVSIM using those addresses. I can send and receive test emails fine. Checked web mail sites on all three, nothing. Not in spam. For some reason, I may be wrong, but I don't think the Orbx system is sending receipts and forum notifications. I was going to buy several more on sale but now I'm not until this is fixed. Thanks Link to comment Share on other sites More sharing options...
BradB Posted November 26, 2016 Share Posted November 26, 2016 Hey Jack , I bought several scenery's yesterday from the new site and got all of my email confirmations . Hopefully they will get it sorted out for you . Cheers John Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 26, 2016 Author Share Posted November 26, 2016 17 minutes ago, BradB said: Hey Jack , I bought several scenery's yesterday from the new site and got all of my email confirmations . Hopefully they will get it sorted out for you . Cheers John What!? What in the world is going on? Are you receiving email notifications of posts? I have tried my Yahoo email I have tried my Apple .me email I have tried my google email. Absolutely nothing when it was just working perfectly three days ago. This is extremely frustrating for me. No other site on the planet does this I was going to buy four airports today but now I'm not until someone can help sort this out. Good grief. Do you know frustrating this? Link to comment Share on other sites More sharing options...
BradB Posted November 26, 2016 Share Posted November 26, 2016 Hey Jack - I visit the forum often enough , so I turned off the email notifications long ago . I just check the upper right side notification bell for any new activity . Cheers John Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 26, 2016 Author Share Posted November 26, 2016 15 minutes ago, BradB said: Hey Jack - I visit the forum often enough , so I turned off the email notifications long ago . I just check the upper right side notification bell for any new activity . Cheers John I can do that John, thanks but it used to work. And if I'm not mistaken I think AVSIM has the same forum software? I get notifications from them. It's funny how FTX 3 will know my email and account and let me buy KTVL and two others since the new FTX yet I don't get a confirmation email like I did with the first 2. When I tried to change my email address to gmail of all things it STILL wouldn't let me do it and I was locked out of the forum because I was waiting for a confirmation email and never got it. I don't even know how I got back on. I sent an email to Adam and he said he'd PM Ben, maybe that's how but for crying out loud, I LIKE email notifications! AND receipts when I buy something. I will not tell you exactly what I'm feeling right now. Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 28, 2016 Author Share Posted November 28, 2016 Any news Ben? I still don't have an email receipt for KTVL like I received for the two previous ones I bought. And still email notifications are inop. Im afraid to try to change email addresses because I won't get a reply from Orbx to acknowledge it. So I'm stuck. Cant buy more airports and can't get notifications. please help Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 28, 2016 Share Posted November 28, 2016 Hello Jack, I have just bought KTVL at Orbx Direct and the e mail receipt was in the hotmail junk folder immediately. That's also where I find all correspondence from Orbx Direct. I see your e mail at Orbx Direct is not the same as your forum one? If you would prefer, please send me a PM and we can continue the enquiry that way. Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 29, 2016 Author Share Posted November 29, 2016 Thank you Orbx!!!!! I don't know what you did but I just received my KTVL receipt! And I'm getting all the email notifications I missed. Love it! Now, I'm gonna buy several more tonight! Thanks for the sale! Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 29, 2016 Author Share Posted November 29, 2016 Well, I bought two last night and received instant email receipts. Just bought 7S3 and no receipt. Any ideas? Link to comment Share on other sites More sharing options...
David Cecchinato Posted November 29, 2016 Share Posted November 29, 2016 Wonder if it is a problem with your e-mail provider. I have Yahoo and now and then the mail they process just goes in a limbo for then arriving within a month or two (or a couple of weeks if I'm lucky). Think the problem is there (and don't know a workaround for solving it - providers are something nasty to undertsand or cope with when it starts a problem) David Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 29, 2016 Author Share Posted November 29, 2016 2 minutes ago, David Cecchinato said: Wonder if it is a problem with your e-mail provider. I have Yahoo and now and then the mail they process just goes in a limbo for then arriving within a month or two (or a couple of weeks if I'm lucky). Think the problem is there (and don't know a workaround for solving it - providers are something nasty to undertsand or cope with when it starts a problem) David I doubt it, I have tried Apple's .me email and it too won't work. My email address will receive from AVSIM for example. I was getting forum email notifications yesterday after Nick did something to fix it but now the problem is back. Wish I knew. Link to comment Share on other sites More sharing options...
John Venema Posted November 29, 2016 Share Posted November 29, 2016 Hi Jack,If you log into OrbxDirect and view your account all your purchases are listed there forever so you have a permanent record in the cloud.We will be adding a function to allow you to generate a receipt and email it to any email account you like, so down the track you can obtain your receipts at your leisure.Rest assured that your purchases are on file and safely stored, and we'll add that functionality ASAP ok? Link to comment Share on other sites More sharing options...
Jack Sawyer Posted November 29, 2016 Author Share Posted November 29, 2016 Great idea John! Thanks a lot. I appreciate it. Best regards, Jack My wife and I are LOVING this sale. Bought three or four already. Link to comment Share on other sites More sharing options...
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