Ripcord Posted October 20, 2016 Share Posted October 20, 2016 .... don't really see a choice? How long are we expected to wait for a response from a human at FSS? Is there some better way than writing them an email or submitting a ticket? I will be the first to say that these guys have been nothing but the BEST in my previous dealings with them. They have been exceedingly fair with me, I want to be clear. That said, they are painfully slow and I don't think I have ever managed to establish contact with them without some form of public griping here on the forums. Is this a 'me' problem? Is there some better way to reach them directly? Link to comment Share on other sites More sharing options...
brett2634 Posted October 20, 2016 Share Posted October 20, 2016 I've found facebook to be the best way to reach them. They were quick to address the issue once reached. Link to comment Share on other sites More sharing options...
Ripcord Posted October 20, 2016 Author Share Posted October 20, 2016 Well, OK I guess. It is a bit absurd to have to join facebook to reach them, but we are now on the 4th working day and no response at all. Link to comment Share on other sites More sharing options...
Ripcord Posted October 20, 2016 Author Share Posted October 20, 2016 Brett, you were spot on, bud. I am chatting with them now on FB. I crushed them on a review and they responded in about 20 seconds. What a crappy way to do business. Link to comment Share on other sites More sharing options...
Ripcord Posted October 20, 2016 Author Share Posted October 20, 2016 The guy told me that sometimes the emails get hung up in the SPAM filter.... amazing. Yet the guy is sorting me out right now as I type this, so again, I have to be fair to them and give them their due. Just wish the email thing would get fixed and there'd be no drama. Link to comment Share on other sites More sharing options...
Tim Harris Posted October 20, 2016 Share Posted October 20, 2016 Hi Ripcord, was this in relation to an Orbx product? just curious Link to comment Share on other sites More sharing options...
tennyson Posted October 20, 2016 Share Posted October 20, 2016 I am in the same boat, Ripcord. Haven't had a drama in years and then a few months back, nothing but. I tried contact, including direct email to Adrian, from here (he never replied). When I did get a response, the response was less than satisfactory, so It seems to me there is certainly some issues there. I've resolved to wait to buy any new software until the ORBX store comes online. Frank Link to comment Share on other sites More sharing options...
Ripcord Posted October 20, 2016 Author Share Posted October 20, 2016 6 hours ago, Tim Harris said: Hi Ripcord, was this in relation to an Orbx product? just curious Of course. Otherwise I would have no business posting here. And even then it is pretty cheeky on my part, but again, what else was I going to do? At least now we know how to reach these guys in an effective and timely manner. Link to comment Share on other sites More sharing options...
Tim Harris Posted October 20, 2016 Share Posted October 20, 2016 1 hour ago, Ripcord said: Of course. Thats quite OK, glad you got it seen too eventually, but still its a little disappointing you had to go to such great lengths Link to comment Share on other sites More sharing options...
Kim Sibbritt Posted October 20, 2016 Share Posted October 20, 2016 Your not the only ones. Tried to get a problem with my downloads fixed. Opened 3 tickets-no response. Emailed 6 times-no response. Phoned the store 3 times-no one answered. Finally wrote a letter-got no reply. I've spent around $2000 at FSS,no more they lost this customer. Kim. Link to comment Share on other sites More sharing options...
Ripcord Posted October 20, 2016 Author Share Posted October 20, 2016 Amazing that they respond to well to FB. I wish they would list that on their website, as at least one way to reach them. The ticket thing works, but you have to go on FB to get them to find your case #. Link to comment Share on other sites More sharing options...
Ripcord Posted October 20, 2016 Author Share Posted October 20, 2016 Anyway, probably no need for piling on here. In 10 days none of this will matter for ORBX products anyway. Link to comment Share on other sites More sharing options...
teecee Posted October 20, 2016 Share Posted October 20, 2016 Don't feel guilty mate, Take a look at this thread, I hated naming names and bringing this problem to the forums, but I had no other choice..Teecee. I Link to comment Share on other sites More sharing options...
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