tr-orbx Posted September 18, 2016 Share Posted September 18, 2016 Hi everybody! I tried for 2 days to download the FTX Global openLC Europe for the 2. time, because i get P3D now. I wont reach any Server, what can i do???? Link to comment Share on other sites More sharing options...
Tim Harris Posted September 18, 2016 Share Posted September 18, 2016 Hi, You'll have to contact the Flightsimstore regarding this, as we cant do much here with downloads Kind regards, Tim Link to comment Share on other sites More sharing options...
mawibo Posted September 18, 2016 Share Posted September 18, 2016 Hi, I have the same problem (I'm located in The Netherlands). Seems like the FSS has an issue with the download servers. I sent them an email, but no response yet. Maarten Link to comment Share on other sites More sharing options...
Simbol Posted September 18, 2016 Share Posted September 18, 2016 I have the same problem, just purchased FTX Global and I am unable to download the product nobody respond from FlightsimStore. Obviously I have my registration code received by email but I cannot download the software, this is very annoying.. can a link be provided to us to solve this issue? with all respect you promote your product and when we click BUY it takes us directly to flighsimstore it is not our fault that their servers are not working.. you should provide a link to us to get the required .ZIP files so we can use the product. I am starting to think that it was a mistake to spend my money on this.. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 18, 2016 Share Posted September 18, 2016 Hello Simbol and welcome to the forums. While I accept that you are frustrated and annoyed, this is not the place to vent your anger. The Flightsim Store clearly has problems with its servers and apparently with answering support queries and e mails. While it is the only place where FTX products are sold, it is a retail outlet and not part of this organisation. There is nothing that I or the FTX staff can do to solve their problems and I would ask you to be patient. For what it's worth, I am also a customer there and though I don't need to, I am also unable to download any of my FTX products from my account page. Other products that I have purchased there do not appear to be affected. Thank you. Link to comment Share on other sites More sharing options...
Simbol Posted September 18, 2016 Share Posted September 18, 2016 Nick, I am not venting anger, I am just requesting to receive the product I purchased. Now I work on IT as a developer and network administrator so I am 100% sure that people at ORBX have a copy of the binaries that are actually distributed trough flightsimstore since they are the owners of the software. It would be unreasonable to ask ORBX customers to wait weeks until they repair their servers (if they ever do), They can email a link to us very fast, after all they are hosting patches, libraries and lots of Scenery directly on their web-servers so it is not rocket science what we are requesting really. Link to comment Share on other sites More sharing options...
Triplane Posted September 18, 2016 Share Posted September 18, 2016 36 minutes ago, Nick Cooper said: Hello Simbol and welcome to the forums. While I accept that you are frustrated and annoyed, this is not the place to vent your anger. The Flightsim Store clearly has problems with its servers and apparently with answering support queries and e mails. While it is the only place where FTX products are sold, it is a retail outlet and not part of this organisation. There is nothing that I or the FTX staff can do to solve their problems and I would ask you to be patient. For what it's worth, I am also a customer there and though I don't need to, I am also unable to download any of my FTX products from my account page. Other products that I have purchased there do not appear to be affected. Thank you. With all respect Nick...FSS may not be part of the ORBX organization but they are the vendor of choice. ORBX cannot simply walk away from this issue. Maybe a little pressure from developer to fix this maybe in order.......Doug Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 18, 2016 Share Posted September 18, 2016 I cannot download them either, I'm afraid, so a link wouldn't be much use. Sorry. Link to comment Share on other sites More sharing options...
tr-orbx Posted September 18, 2016 Author Share Posted September 18, 2016 Thanks Nick. So after all this i am asking me: How i get the DVD? Link to comment Share on other sites More sharing options...
Simbol Posted September 18, 2016 Share Posted September 18, 2016 Nick, We understand that you cannot download them either, however every time that the developers from ORBX made changes they need to send these to Flighsimstore so they can re-distribute the new installation files so clearly the developers are the right people to address this problem. Users have been waiting already for days, so clearly flightsimstore is not addressing the issue. S. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 18, 2016 Share Posted September 18, 2016 No, I meant that I cannot download from the internal Orbx links to the files that you refer to either, not the Flightsim Store links. I agree, clearly no one is able to contact the FSS, so at the moment DVDs are not an option either. I am not being awkward here, I have shared all the information that I have but it seems I do not have enough information. Link to comment Share on other sites More sharing options...
Ed Correia Posted September 18, 2016 Share Posted September 18, 2016 I've brought this to the attention of Adrian and Jay to investigate. If they are having issues then this would not be isolated to Orbx products that they sell. Link to comment Share on other sites More sharing options...
Simbol Posted September 19, 2016 Share Posted September 19, 2016 Just to keep everyone on the loop I received this email last night from FlightSim Store: SEP 19, 2016 | 02:31PM EST Andres - The FlightSim Store replied: Hi Guys, We acknowledge that there is problem with the server at the moment and are trying to fix it as quickly as possible. We thank you for your patience and will advise when your order will be available to download We apologise for any inconvenience this may be causing you With Regards Andres Bottino _____________________________________ T h e F l i g h t S i m S t o r e web : http://www.flightsimstore.com email : support@flightsimstore.com phone : +61 2 4296 1641 fax : +61 2 8572 8203 Link to comment Share on other sites More sharing options...
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