FSRobert Posted December 30, 2013 Share Posted December 30, 2013 Is their anybody who could help me make contact with FSS. I have mailed them as as well as called them but nothing. All I am trying to do is download a a product. I have purchased, but the links seems to be broken. Thanks. Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted December 30, 2013 Share Posted December 30, 2013 Hi Robert, I'll try and buzz 'm for you but cannot promise anything, btw, which product are you having issues with to download ? Link to comment Share on other sites More sharing options...
FSRobert Posted December 30, 2013 Author Share Posted December 30, 2013 Hi Robert, I'll try and buzz 'm for you but cannot promise anything, btw, which product are you having issues with to download ? Thank you so much Wolter,, The product is FS Global 2010 FTX FSS0258491. Link to comment Share on other sites More sharing options...
manta Posted December 30, 2013 Share Posted December 30, 2013 Hi there! I'm not alone then. I have bought on Saturday PAEN & EGTF, Transaction processed successfully, got email with the following transaction number: #100943902 and got my credit card charged. So far I haven't received any email with download link, neither a #order. I have tried to contact FSS since then with no joy... and three days have passed.... Can you help me out please? Fabio Link to comment Share on other sites More sharing options...
timmo32 Posted December 30, 2013 Share Posted December 30, 2013 adrian i believe is on holidays and out of the office Link to comment Share on other sites More sharing options...
lthendrix Posted December 30, 2013 Share Posted December 30, 2013 I think your right Timmo its that time of year Link to comment Share on other sites More sharing options...
John Venema Posted December 30, 2013 Share Posted December 30, 2013 Adrian is back in the office today, he does need a break at least once a year but I am sure will answer your queries soon. These must be isolated cases based perhaps on the transaction or payment method, because during Adrian's absence Orbx sold multiple thousands of products to customers without an outcry of unfulfilled downloads or confirmation emails. Sometimes there are hiccups with an online store, sorry you guys did not have a smooth experience. If you don't hear back from him soon please ping back here again ok? Link to comment Share on other sites More sharing options...
Ziggy Posted December 30, 2013 Share Posted December 30, 2013 Mine is also buggered No rush on my end, everyone deserves a holiday By the way, VECTOR Looks Awesome! Link to comment Share on other sites More sharing options...
FSRobert Posted December 30, 2013 Author Share Posted December 30, 2013 Thank you very much JV. LOL Adrian needs a break once a year. To be honest FSS is a top-notch provider and I never have I had a problem there. As you say it´s just a hiccup. Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted December 30, 2013 Share Posted December 30, 2013 Hi Robert, Just replying to your case in the FSS help desk system now. Link to comment Share on other sites More sharing options...
FSRobert Posted December 31, 2013 Author Share Posted December 31, 2013 Thanks Adrian...FSS always keeps the the customer in focus. Great news from me. At the moment I am file#2 and all is going well. For whatever reason the program adware blocked my downloading. I simply removed the trial program and everything works as normal once again. I want to thanks Jay at FSS for his kind help concerning this matter and all those here who put up with my replies the last few days...Happy New Year from Stockholm. Link to comment Share on other sites More sharing options...
spirit_66 Posted December 31, 2013 Share Posted December 31, 2013 Hi there! I'm not alone then. I have bought on Saturday PAEN & EGTF, Transaction processed successfully, got email with the following transaction number: #100943902 and got my credit card charged. So far I haven't received any email with download link, neither a #order. I have tried to contact FSS since then with no joy... and three days have passed.... Can you help me out please? Fabio You don't get a download link with email. Go to your account and download what you've bought. Spirit Link to comment Share on other sites More sharing options...
manta Posted December 31, 2013 Share Posted December 31, 2013 You don't get a download link with email. Go to your account and download what you've bought. Spirit Hi Spirit, I wish it was so easy! The transaction stopped after payment was done. Actually I received just one email from FSS telling me the transaction went fine, payment status approved. But @ FSS after payment was done, nothing happened. I didn't get any FSS#order number and my order list is still at the one made the day before. It seems like I have never made this order. Link to comment Share on other sites More sharing options...
FSRobert Posted December 31, 2013 Author Share Posted December 31, 2013 Do what I did and contact FSS via mail. It worked for me and they really have the customer in focus IMHO. The problem with my request is it got put into a SPAM folder and they never saw the request do to that. Link to comment Share on other sites More sharing options...
manta Posted December 31, 2013 Share Posted December 31, 2013 Do what I did and contact FSS via mail. It worked for me and they really have the customer in focus IMHO. The problem with my request is it got put into a SPAM folder and they never saw the request do to that. Hi Robert, Done three times in these last days, even through the contact form at FSS. In an email I also attached my credit card statement which underline the payment to FSS. Link to comment Share on other sites More sharing options...
spirit_66 Posted December 31, 2013 Share Posted December 31, 2013 Hi Manta, there's nothing to see in your account about the purchase? I know FSS as a very, very good shop and my emails were always answered in time. Did you use the contact form of the site? Spirit Link to comment Share on other sites More sharing options...
fly37 Posted December 31, 2013 Share Posted December 31, 2013 Have same problem. from yesterday.. cant download one file of the Pilot Global 2010 FTX the z02 account pourchase FSS0259391.. wrote at FSS hope can download short for enjoy Vector during this relax time! fly37 Gianni Link to comment Share on other sites More sharing options...
Ziggy Posted December 31, 2013 Share Posted December 31, 2013 for anyone having issues with missing files for the global mesh download, try resetting your browser. worked for me Link to comment Share on other sites More sharing options...
fly37 Posted January 1, 2014 Share Posted January 1, 2014 Thank Ziggy but not worked for me... i have Chrome and maybe i dont know hoe reseat.. I installed one new... but FSS dont permit me to download the file n3 PILOTsFSG2010FTX.z02 the order was download without any problem.. I hope some of the FSS can read my e mail Happy new Year Thank fly37 Gianni Link to comment Share on other sites More sharing options...
Ziggy Posted January 1, 2014 Share Posted January 1, 2014 No problem, I use Firefox for my browser. I believe chromes reset is in advanced settings. Hope you get it all working, what a great product! Link to comment Share on other sites More sharing options...
fly37 Posted January 1, 2014 Share Posted January 1, 2014 Yes Ziggy... solved thank a lot... was in advance setting... did.. and wow i am dowloading... Thank a lot fly37 Gianni Link to comment Share on other sites More sharing options...
Ziggy Posted January 1, 2014 Share Posted January 1, 2014 Right on! Glad it all worked out for you, Happy New Year! Link to comment Share on other sites More sharing options...
manta Posted January 1, 2014 Share Posted January 1, 2014 Hi Manta, there's nothing to see in your account about the purchase? I know FSS as a very, very good shop and my emails were always answered in time. Did you use the contact form of the site? Spirit Hi Spirit, thanks for your committal, yes I did! Link to comment Share on other sites More sharing options...
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