Please...help with getting senior's discount, help with FSS not responding.........

[unclelarry]

On Feb 8th, via the contact sheet on their webpage, I forwarded documentation to FSS for my senior's discount. No confirmation. On the 11th I 'trial ordered' an airport to see if the discount had been activated, and then accidentally pushed the confirmation button.....so I bought it a regular price. Again, through the FSS contact sheet I relayed the problem, forwarded my documentation again. No response. On the 15th I emailed Adrian directly (store [at] flightsimstore [dot] com), again adding the documentation, requesting some clarification. So here we are on the 20th, twelve days later and not a peep. A long time unless you don't care about your customers!

PLEASE, would someone, please..........please.........please help me!

Larry

[Jay Kae]

Due to your email address, your enquiry ended up in the spambox of the desk sysstem. Your discount has been activated now. We will credit your account in storebucks for the 20%

EDIT; The credit is in your account now

[teecee]

Well done Jay, Batman to the rescue again..

[Patrick Cox]

This is why it pays to use the email address you set up when you sign up with a reputable ISP.

[grajay]

You really didn't have to go to all that extra trouble proving you were a Senior Larry

Glad you got it sorted out and well done to flightsimstore for sorting you out so quickly.

[unclelarry]

Thanks for the prompt reply, although truthfully I must confess I find it amazing, to say the least, that my email(s) would end up in the spam folder. As a business myself I regularly check my spam folder for wayward emails (and do find them), it is part of the process of running a business in this world over run with junk emails. Anyhow, we can now get back to spending money. To Jay who did reply directly via email I have added you to my address book since this the second time I have had to resort to the forum to get a question answered......however, I do repeat my thanks for dealing with this promptly.

Larry

[Jay Kae]

We do check the spam but with hundreds of spam emails coming to us daily sometimes one like yours gets overlooked.

[unclelarry]

Still not working.......here's a copy of my email yesterday, sent directly to desk (at) flightsimstore (dot) com ....I am assuming my email address is still stuck in the spam folder?

Good morning:

A few days I purchased Shoreham, assuming the senior discount problem was resolved. Not so, I did get the store credit (4.99 AU), but not the senior discount. I am gearing up to buy Wales......any chance we could get this resolved by then?

Thanks, Larry

[Patrick Cox]

Larry if you follow the link to FSStore from the announcement here on the ORBX forums you will find that the discount has already been applied for you. Failing that make a not of the price on your shopping basket the check in the FSStore itself and you will see the difference.

[unclelarry]

OK we'll try that, Wales should be up and running shortly and then we'll see. Leaving a note in the basket is a great idea.........especially since my email address is buried is spam...and not the ham kind........

[Jay Kae]

Ok, hang on, you posted your query after midnight our time here in Australia give us a break will ya, it IS the weekend ya know?

Your query was handled this morning with all the other tickets.

[unclelarry]

You are correct, and I apologize (never even clicked with me). Also received a direct email response overnight. Thanks!

[unclelarry]

And, I just bought Wales and the discount was applied..........so all is well. Thanks again, Larry

[Patrick Cox]

So you were panicking for nothing.

[spud]

So you were panicking for nothing.

Pat,

we are, after all, seniors and subject to those infamous "brain fxrts!"

[Jay Kae]

No problem at all, just glad it was all sorted for you

[cptdes]

Jay,

Not to make a fuss here...but I also have a request in and have not heard anything back yet and am waiting to make purchases for my new computer build.

[Jay Kae]

Your request was handled, answered and set to resolved in less than 5 minutes of you launching your ticket Des

[Jay Kae]

@Des, I am assuming all is ok with your account ?

[cptdes]

Sorry Jay, Yes everything is OK up to now.

Took all day yesterday to get it, along withe patches and the libs, finished at 10pm last night.

Started the Wales before I went to bed...and have spent the morning getting it all sorted. and installed.

Must say It looks bloody good...only thing I appear to be missing is some activity at the 3 Airports I have just flown to EGNR, EGGP, EGCC.

No air activity, or people, and I have the settings on max for AI.

Anyway, must get off work...talk soon

[Jay Kae]

Excellent, thanks for the kudos as well mate

[ablackhawk2]

I have not received no confirmation from them either. I have sent it in three times.I don't want to order yet till am sure.

Best regards,

Ken

[toriu]

Received my discount without any problems when purchasing SAK. Was first of all at a loss to find a way to attach a copy of my passport as my printer/scanner isn't working so took a picture with my digital camera. Thanks team.....

[Adrian Lehmann (FSS)]

I have not received no confirmation from them either. I have sent it in three times.I don't want to order yet till am sure.

Best regards,

Ken

Hi Ken,

For some reason the help desk had you flagged as a spammer and your emails were going straight into the junk folder. This has been corrected now and your discount has been activated. I apologise for any inconvenience.

[ablackhawk2]

Hi Adrian,

I just ordered NA Blue Southern Alaska and I did not get the discount.

Ken

[Adrian Lehmann (FSS)]

Hi Adrian,

I just ordered NA Blue Southern Alaska and I did not get the discount.

Ken

You sure did Ken. Normal price is $40.95 and you paid $32.75.

[ablackhawk2]

Adrian,

O so sorry. I did'nt know that it was already off.

Thanks,

Ken