jordancollins Posted September 20, 2023 Share Posted September 20, 2023 I purchased from Orbx direct app and the actual key isn't in my account, anywhere. Link to comment Share on other sites More sharing options...
Russ Posted September 21, 2023 Share Posted September 21, 2023 I too cannot find my product key in order to update my Orbx copy of REX Accuseason. Where would I find that key? Regards, Russ Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 21, 2023 Share Posted September 21, 2023 Hello, if it was installed, or still is, then the serial number is in Documents\REX 6\REX AccuSeason\profile.xml. Your order number is the Orbx transaction number. 1 1 Link to comment Share on other sites More sharing options...
Russ Posted September 21, 2023 Share Posted September 21, 2023 Perfect Nick! From your long, long time Orbx customer - thank you for the support. Russ 1 1 Link to comment Share on other sites More sharing options...
Russ Posted September 23, 2023 Share Posted September 23, 2023 Hi Nick - The Rex Accuweather update was working fine but now I have this message. Could you investigate as I have my Orbx order, serial number et al but still Accuseason is no longer working. Cheers, Russ Link to comment Share on other sites More sharing options...
renault Posted September 23, 2023 Share Posted September 23, 2023 (edited) 4 hours ago, Russ said: Hi Nick - The Rex Accuweather update was working fine but now I have this message. Could you investigate as I have my Orbx order, serial number et al but still Accuseason is no longer working. Cheers, Russ Hi Russ There is a lengthy topic at Avsim ( https://www.avsim.com/forums/topic/637469-new-version-of-rex-accuseason/ ) on the new update. I could be mistaken, but as you have entered your Orbx details correctly and Accuseason is now no longer working, you would need to reach out to Rex themselves for support , as this is not an official Orbx product, but is only resold by them. Contact details for Rex are given in the above topic posting. In addition, I seem to recall that there were some postings regarding the issue that you have encountered, so hopefully they may be of help as well. Cheers Renault cc @Nick Cooper Edited September 23, 2023 by renault Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 23, 2023 Share Posted September 23, 2023 Hello, the solution, according to Rex, is not complex. You should delete Documents\REX 7\REX AccuSeason Advanced Edition\profile.json. The next time you open REX AccuSeason Advanced Edition, you will be made to register again. Thereafter, it will work. I have no idea why, but I had to do it too and it is now working again. Link to comment Share on other sites More sharing options...
Valhawk Posted September 24, 2023 Share Posted September 24, 2023 (edited) Thank you for all the info here, it helped me upgrade to advanced edition. I just have one question: it only says I own the regular Accuseason in the app. Is there a way to have the advanced edition appear in there as well and have easy access for launching Accuseason advanced? Much obliged Edited September 24, 2023 by Valhawk Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 24, 2023 Share Posted September 24, 2023 Hello, until the new version can be installed using Orbx Central, you will need to open it using its own shortcut. Although you may wish to keep both versions, there is absolutely no point in doing that. Accuseason Advanced does exactly what Accuseason does and more besides, if you want it to. Using both together will just cause confusion and possibly, even unnecessary errors. I would advise you to uninstall Accuseason from Orbx Central. 1 Link to comment Share on other sites More sharing options...
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