Magdalena Posted January 5, 2022 Share Posted January 5, 2022 Hello, I've changed my phone and no access to code application anymore, could you be so kind and help me with it please? I can log in, but cannot pass step with two factor. Regards Link to comment Share on other sites More sharing options...
John Dow Posted January 5, 2022 Share Posted January 5, 2022 Can you download Google Authenticator from your app store and then follow these steps to get your 2FA back? https://support.orbxdirect.com/hc/en-us/articles/360002643316-Setting-Up-Two-Factor-Authentication-2FA- Link to comment Share on other sites More sharing options...
Magdalena Posted January 5, 2022 Author Share Posted January 5, 2022 (edited) Hi, thanks for answering. So I've downloaded 'Google authenticator' but unfortunately is empty. (Indeed, I remember I've used google auth for Orbx). also according to google docs, authenticator app settings cannot be synced, backed up between devices - I have new phone. Currently I am using Yubico Auth app, where I would like to connect Orbx account. Can you please disable for me 2FA, that I can reconnect it? Thank you in advance. Regards. Edited January 5, 2022 by Magdalena Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 6, 2022 Share Posted January 6, 2022 Hi You will need to submit a ticket using the below link. https://support.orbxdirect.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
Magdalena Posted January 6, 2022 Author Share Posted January 6, 2022 Ok, I did, please answer on my email, because I have no access to https://support.orbxdirect.com/ as well. Link to comment Share on other sites More sharing options...
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