CharlieF Posted December 15, 2021 Share Posted December 15, 2021 After updating Orbx CENTRAL today 15/12/21 I can no longer sign in because 2 Factor Authentication is not sending me any code to my cell-phone. Also, due to having a compromised e-mail address I quickly closed my e-mail address but could not find a way of updating to my new e-mail within the Orbx settings however, I don't think using the old e-mail address is going to stop me signing in to Orbx CENTRAL, especially with 2 Factor Authentication if it ever decides to work. Please can you help? Yours aye. Charles Forsyth. Link to comment Share on other sites More sharing options...
John Dow Posted December 15, 2021 Share Posted December 15, 2021 Are you using the 2 factor app from itunes or the Play Store? That's what I have to use. Can't remember how you access the Orbx code generator but there must be documentation somewhere probably inside Central Help or Settings? Link to comment Share on other sites More sharing options...
CharlieF Posted December 15, 2021 Author Share Posted December 15, 2021 (edited) Hi John, as far as I can remember I set-up 2 Factor Authentication from the Orbx website, I never set it up with iTunes or the Google Play Store. I am not an iTunes or Apple user. I am really stuck at the moment and I want to update my e-mail to my new address. Unfortunately I cannot sign into the main Orbx website because the lack of 2 Factor Authentication is stopping me. I think the problem may be that I either did not enter my UK country code properly or I made a mistake with my cell-phone number. Please can you check my account? Should I uninstall Orbx CENTRAL? Yours aye. Charles Forsyth. Edited December 15, 2021 by CharlieF Spelling mistake add extra detail Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 15, 2021 Share Posted December 15, 2021 Hello, 2FA does not work in the way that you suggest. I see that you have submitted a ticket and I will deal with that for you. Link to comment Share on other sites More sharing options...
CharlieF Posted December 15, 2021 Author Share Posted December 15, 2021 (edited) Nick, Many thanx for this, If you are sending me an e-mail, I will not get it because I have not been able to update you with my new e-mail address. I somehow need to update my e-mail address with you. I still cannot sign in unfortunately. BRGDS Charles. Edited December 15, 2021 by CharlieF Link to comment Share on other sites More sharing options...
CharlieF Posted December 16, 2021 Author Share Posted December 16, 2021 Hello Nick, I still cannot access Orbx CENTRAL, does this mean that the all the money that I have spent on MSFS Orbx addon's for MSFS and X-Plane 11 is wasted? I am really starting to worry now. Charles. Link to comment Share on other sites More sharing options...
John Dow Posted December 16, 2021 Share Posted December 16, 2021 44 minutes ago, CharlieF said: Hello Nick, I still cannot access Orbx CENTRAL, does this mean that the all the money that I have spent on MSFS Orbx addon's for MSFS and X-Plane 11 is wasted? I am really starting to worry now. Charles. I'm sure Nick will find a way to sort things out. Just might take a bit of time. Link to comment Share on other sites More sharing options...
CharlieF Posted December 16, 2021 Author Share Posted December 16, 2021 Hello John, I finally managed to figure out how the 2FA works, I did have an app on my cell-phone where I eventually found the code I needed to confirm my Orbx Central account! I was waiting for a text message notification, I now realise it does not work that way. I cannot change my e-mail to my new e-mail address within Orbx Central however, I have disabled 2FA for now. I appear now to have 2 Orbx forum accounts, somehow your forum has picked up another Google account e-mail address and account that I have recently set-up for emergency recovery. I probably tried to sign-in using this new Google account. This has become a little messy, at least I have managed to get access to the forum again after being locked out for using the wrong password. Yours aye. Charles. Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 16, 2021 Share Posted December 16, 2021 Hello, as you also do not appear to be receiving replies to your tickets, I will close them until you get your house in order. 1 Link to comment Share on other sites More sharing options...
CharlieF Posted December 16, 2021 Author Share Posted December 16, 2021 Thank you Nick, Yes, I did not get any replies from contacting support through support the web portal, obviously there is an issue with an old e-mail address. Have a great Christmas... Yours aye. Charles. Link to comment Share on other sites More sharing options...
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