ninjacameron01 Posted January 21, 2021 Share Posted January 21, 2021 I own the GB North Orbx Product and am currently attempting to update it but I am continually being given a message saying 'COULDN'T READ PRODUCT DATA, ATTEMPT TO UPDATE AGAIN' . I have tried to retry the update many times and have been faced by the same message over and over. This is very annoying as it means I am unable to use this product which cost me £50. Please anyone who has any ideas on how I could fix this please!! Thanks Cameron Link to comment Share on other sites More sharing options...
Jon Clarke Posted January 21, 2021 Share Posted January 21, 2021 Please attach your Orbx Central log file for review. You get that Log file by going to Orbx central/settings/help as illustrated in the attached pic. Link to comment Share on other sites More sharing options...
ninjacameron01 Posted January 21, 2021 Author Share Posted January 21, 2021 OK sure I hope this is what you are looking for. Link to comment Share on other sites More sharing options...
Sentry11 Posted January 21, 2021 Share Posted January 21, 2021 @ninjacameron01- Jon needs a complete attachment of the "Orbx Central log file", not a partial screenshot, or picture of it. Drag the file to the "Paper Clip" box below. Link to comment Share on other sites More sharing options...
ninjacameron01 Posted January 21, 2021 Author Share Posted January 21, 2021 @Sentry11ok thanks for that. centralLog.txt Link to comment Share on other sites More sharing options...
Jon Clarke Posted January 22, 2021 Share Posted January 22, 2021 Thanks for the Log. I see in the log that: "2021-01-21T15:17:03.422Z [INFO] [Saturn] - Cannot read manifest: System.IO.IOException: The process cannot access the file 'C:\Users\Cameron\AppData\Local\Temp\Orbx\gbr-north-xp11.m.c4' because it is being used by another process. I do not know what that exactly means in regard to the update download etc but do know that generally it is indicating that probably XP was running at the time of trying to update the addon or something similar. I am no expert in this regard so i am going to ask @Nick Cooper to please pass this to the Orbx Central support team so they can interpret the contents of the log. centralLog.txt Link to comment Share on other sites More sharing options...
ninjacameron01 Posted January 22, 2021 Author Share Posted January 22, 2021 @Jon Clarke OK thank you very much, but turns out I went to attempt to update it this morning and now it has let me re-install it. So I think that is all the help I needed but you were very helpful. Link to comment Share on other sites More sharing options...
Jon Clarke Posted January 22, 2021 Share Posted January 22, 2021 Good news. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.