Dutch Posted December 19, 2020 Share Posted December 19, 2020 Cant get it to work. I put it in the Orbx folder where it apaers among the other airports. Uninstalled, installed, verified files. Also cleared Dowloader and backups, resynchronised the simulator. Nothing as a result. Uninstalled, en installed again into the community folder, but it simply won',t apear in there. Orbx assist please. thank you Henk Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 19, 2020 Share Posted December 19, 2020 Hello, rename your Community folder to CommunityX. Then create a new Community folder and install just this one product. Then try again please. Link to comment Share on other sites More sharing options...
Dutch Posted December 21, 2020 Author Share Posted December 21, 2020 Hi Nick, That did not work i am afraid. I lost the functionality of the folder when i renamed to CommunityX. London city for example went back to default. Please advise. Thank Henk Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 21, 2020 Share Posted December 21, 2020 Hello, the purpose of renaming the Community folder to CommunityX is to disable it. You should then create a new Community folder and place just EIDW in it. Then open the simulator and go back to EIDW and see if it works. The idea is to exclude all other products, in case one of them is interfering. Once you have completed the test, delete your Community folder and rename CommunityX back to Community. Link to comment Share on other sites More sharing options...
Dutch Posted December 22, 2020 Author Share Posted December 22, 2020 Sorry Nick, It will not apaer in any folder at all. How do we proceed. pls. thanks , Henk Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 22, 2020 Share Posted December 22, 2020 Hello, once you have an empty Community folder, run verify files for EIDW in Orbx Central. You should then have just one product in your Community folder. Run MSFS, go to EIDW and see what happens. Link to comment Share on other sites More sharing options...
Dutch Posted December 22, 2020 Author Share Posted December 22, 2020 Got it Nick, thanks for helping out. regards, Henk Link to comment Share on other sites More sharing options...
Dutch Posted December 23, 2020 Author Share Posted December 23, 2020 This keeps giving me headaches. Today it did not work right from ther beginning. Gone thru all the motions again with CommunityX folder etc. Cant make it work again I would rather see a refund for this one and stop the frustration and wasted time on it. Thanks Henk Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 23, 2020 Share Posted December 23, 2020 Hello, have you ever managed to make it work, in particular, as the only addon in the Community folder? if you want a refund, please apply using a support ticket. Link to comment Share on other sites More sharing options...
wain71 Posted December 23, 2020 Share Posted December 23, 2020 why are you not just letting Orbx Central put it into a library then you have to do nothing? just trying to understand why I keep reading issues like this... Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 23, 2020 Share Posted December 23, 2020 Hello. We are told that this is what happened but that it did not show in the simulator. Isolating it is an attempt to troubleshoot, by removing any other possibly conflicting addons. Support staff have to assume, at least at first, that the customer has installed the product and that the simulator is working correctly. Link to comment Share on other sites More sharing options...
Dutch Posted December 23, 2020 Author Share Posted December 23, 2020 Everything has been working fine right from the beginning in August. Community folder no problems ,Orbx central no problems. Untill this one came along. For now i will fill in a support ticket band will aplly for refund thanks Link to comment Share on other sites More sharing options...
jaseman007 Posted July 22, 2021 Share Posted July 22, 2021 Sorry Nick to jump on this so late however I have the same issue. I have uninstalled and reinstalled and had it on its own in the community folder. Still no joy. Can you assist please? Jason Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 22, 2021 Share Posted July 22, 2021 Hello, I am not sure that I can do so. I have tried the product and for me it simply works as it should. Support for it however, is by its developers: http://mkstudios.pl/support/index.php Link to comment Share on other sites More sharing options...
jaseman007 Posted July 22, 2021 Share Posted July 22, 2021 9 hours ago, Nick Cooper said: Hello, I am not sure that I can do so. I have tried the product and for me it simply works as it should. Support for it however, is by its developers: http://mkstudios.pl/support/index.php Thanks Nick - Disappointingly I have not heard from them. As I purchased from Orbx I would expect that Orbx handles my issue/enquiry instead of being pushed over to the subcontractor? Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 23, 2021 Share Posted July 23, 2021 Hi Jason Unfortunately, I think in this case, Orbx is the subcontractor. I believe it would be very difficult to provide support for a product they did not develop, as much as they would like to. Link to comment Share on other sites More sharing options...
jaseman007 Posted July 23, 2021 Share Posted July 23, 2021 2 hours ago, Doug Sawatzky said: Hi Jason Unfortunately, I think in this case, Orbx is the subcontractor. I believe it would be very difficult to provide support for a product they did not develop, as much as they would like to. Hmmmm. I bought this from Orbx. I get that another studio produced it however Orbx are selling it. It shows as an Orbx product on my Orbx Central. So Orbx are NOT the subcontractor - they are the distributor of a third party software. I guess this is where the help stops and as a side note - MK Studios are not responsive. Disappointing. Thanks Doug. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted July 23, 2021 Share Posted July 23, 2021 Hi Jason Have you tried deleting the content.xml, and SceneryIndexes file as Nick's below post, and also deleting and turning off the rolling cache? "Hello, I have fixed mine. I went here: where one can safely delete the SceneryIndexes folder and Content.xml. A restart of MSFS with no other addon products apart from Orbx and the airport EIDW." Link to comment Share on other sites More sharing options...
jaseman007 Posted July 24, 2021 Share Posted July 24, 2021 9 hours ago, Doug Sawatzky said: Hi Jason Have you tried deleting the content.xml, and SceneryIndexes file as Nick's below post, and also deleting and turning off the rolling cache? "Hello, I have fixed mine. I went here: where one can safely delete the SceneryIndexes folder and Content.xml. A restart of MSFS with no other addon products apart from Orbx and the airport EIDW." I will give that a go Doug. Will let you know. Just an FYI - MK have still yet to acknowledge my support request from 2 days ago. 1 Link to comment Share on other sites More sharing options...
jaseman007 Posted July 25, 2021 Share Posted July 25, 2021 On 7/24/2021 at 2:54 AM, Doug Sawatzky said: Hi Jason Have you tried deleting the content.xml, and SceneryIndexes file as Nick's below post, and also deleting and turning off the rolling cache? "Hello, I have fixed mine. I went here: where one can safely delete the SceneryIndexes folder and Content.xml. A restart of MSFS with no other addon products apart from Orbx and the airport EIDW." Hi Doug, Firstly I would like to thank you for helping me. I was a little short early on and for that I apologise. That stemmed from being sent over to MK Studios who to this time have not responded to ANY of my support tickets. What you sent me worked and I now have EIDW back. Thanks so much however as a favour to me and other Orbx veterans, can you please address this with MK Studios. They are letting you and your good team down. Cheers mate. Jason 1 Link to comment Share on other sites More sharing options...
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