airobilia Posted December 3, 2020 Share Posted December 3, 2020 Bought this for FS2020 through Orbx (Transaction ID: 5fc781540d9a2) and will not load direct into MS2020 directory. Comes up with error and have tried to unload and install again but no luck. Keeps saying to try 'verify files' to try to resolve issue of missing files but does not resolve. Tried to fly into EGNT to see if it does work and it does not. Can you help at all, needs a fix or new download. Not had issues with any of my MANY other Orbx downloads? Many thanks Graham Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted December 3, 2020 Share Posted December 3, 2020 Hi Graham, welcome to the forums Please go to settings\downloader and clear the temp location. Then go to the location you designated for backups and delete the products folder. Then go to settings\help and run the sync simulator function. Then try reinstalling. Link to comment Share on other sites More sharing options...
airobilia Posted December 4, 2020 Author Share Posted December 4, 2020 Hello Doug, I am sorry but you will have to be gentle with me! At 65 I really have not idea where to start where you suggested... is the 'settings' on my window 10 desk top or do I open FS2020 and find it there. From there I have no idea where to progress (sorry) Could you help me step by step in the simplest form, ie 1/ 2/ 3/ etc. Normally I have no issue with Orbx, hence why I purchase here. All my other downloads to FS2020 from here have gone in without an issue, should this not have or am I doing something wrong? Stay safe. Graham Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 4, 2020 Share Posted December 4, 2020 Hello, This is Orbx Central. Link to comment Share on other sites More sharing options...
airobilia Posted December 4, 2020 Author Share Posted December 4, 2020 wow, that was quick thank you... will have a go now and download Central mas did not have it.... Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 4, 2020 Share Posted December 4, 2020 Hello, once you have done, you will see the tab for the User Guide in my third image. that should help you to get started. Link to comment Share on other sites More sharing options...
airobilia Posted December 4, 2020 Author Share Posted December 4, 2020 Hello again, that worked great and I was able to reload it from my account and flew in this evening. Excellent scenery and excellent service from you. Should I clear and sync again every so often, or just try it again if I have an issue. Also does this action just apply to Orbx or would it help with other installations? I have two other downloads for scenery which do not work either (sorry not ones Orbx cover) Stay safe. Graham Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 5, 2020 Share Posted December 5, 2020 Hello Graham, these are troubleshooting measures, so if you don't have a problem, they should not be needed. They are specific to Orbx Central and are unlikely to help with the installation of anyone else's products. Link to comment Share on other sites More sharing options...
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