resolved Central quit

[skyscott]

I can not get it to any thing it has been frozen up for over a day please help attached central log  It was downloading Global open LC N.A. showing 14081/ 18278 to go and it just quit I have a internet connection 

central.log  here is my order #  D: 581bd32b5d3af

[Nick Cooper]

@Ben McClintock  @Mitchell Williamson  @Josh Koz

Thanks

[skyscott]

Sorry Nick I don't understand the answer you very welcome but I still do not what to do....

[Nick Cooper]

Hello,

my answer was an attempt to attract the attention of the three developers who could have advised you on this problem.

 

In their absence, could you try:

 

Uninstall Orbx Central using the Windows Control Panel

Delete:

Your Windows or Orbx Central Temp folder\Orbx

C:\Users\your name\AppData\Local\Orbx-central-updater

C:\Users\your name\AppData\Roaming\Orbx

 

Then reinstall Orbx Central and try again.

 

[skyscott]

I will give it a try thanks 

[skyscott]

Nick I did what you said to do delete it reinstall it went right back to page Global open LC North America still frozen showing 13844/18278 I all so restarted by computer after delete it.Sorry guy don't know what to do??

[Nick Cooper]

Hello,

did it just start again there, or did it start from the beginning again please?

Either way, could you attach a copy of the central log file?

[skyscott]

It started where it quit working and here is a copy of central file 

central.log

[Guest Josh Koz]

Hi @skyscott,

 

The provided log file suggests that one of the download chunks may be corrupted, as its failing to extract causing issues in Central. I'd suggest closing Orbx Central completely, deleting the contents of C:\Users\KSDent\AppData\Roaming\Orbx\Central\Backup as well as the %temp%\Orbx\job-cache.json file

[skyscott]

went to where you said to go no back file was there just central file.Got looking in "local" file found programs in it found obrx-central in found all sort of files to obrx-central there is a uninstall in it.What next???

[skyscott]

Josh I got it working thanks to all thanks for all your help