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Josh Koz

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  1. Hi @hornit1 If you visit https://orbxdirect.com/api/v4/update/orbx-central-4.1.38-x64.nsis.7z in your web browser does this 7z file download without issues? Are you up to date with Windows updates? My suspicion is that your PC doesn't the latest updates that enable more secure TLS protocols (>TLS 1.1) as the defaults, which may be causing issues with download files securely. Cheers, Josh
  2. Hi @NorskRoger A 301 Redirect isn't an error but a HTTP status code to tell the downloader to redirect to a CDN Point of Presence that is geographically closest to you. If you had tried to download one of the product zip files on the command line using `curl`, you'll find you'll need to use the '-L' flag to ensure that the redirect occurs and the file downloads. An error that does appear in your log file when attempting to download a file is the following: 2021-11-29T08:42:51.707Z [INFO] [Saturn] - Retry Limit reached when attempting to download chunk 719cdf53-5459-49cf-be26-45bba3525e4d. The SSL connection could not be established, see inner exception. Can you try starting Orbx Central via the command line with the `strict-ssl false` flag and seeing if it has an affect? ./Orbx\ Central strict-ssl false Can you also check that you have the latest trusted root certificates for your distro installed? For ubuntu the command is `sudo update-ca-certificates`.
  3. Can you include a screenshot of Orbx Central which includes this section and showing the missing buttons? The options section should only contain a "Buy" option if the product isn't owned or an "Install" option if it is. If there's no buttons whatsoever this would suggest a bug causing the options to not be displayed at all. If you can include as many as possible we can try narrow down the cause.
  4. Hi @Bram Stikkel The log file indicates that it can't create a folder in order to complete the installation. Does the G:\Program Files\Lockheed Martin\Prepar3D v4\ORBX\FTX_AU\FTXAA_ORBXLIBS\Scenery folder exist and if so does your user account have permission to create files at this location? 2021-01-28T12:48:51.169Z [INFO] [Saturn] - Extract chunk D:\Tenp install space ORBX\ORBXtemp\octemp\chunks\d7337139-a6ca-45b0-b39b-263fc18aeb4b.c.zip 2021-01-28T12:48:51.180Z [INFO] [Saturn] - [ERROR] Unable to create directory G:\Program Files\Lockheed Martin\Prepar3D v4\ORBX\FTX_AU\FTXAA_ORBXLIBS\Scenery 2021-01-28T12:48:51.183Z [INFO] [Saturn] - System.IO.DirectoryNotFoundException: Could not find a part of the path 'G:\Program Files\Lockheed Martin\Prepar3D v4\ORBX\FTX_AU\FTXAA_ORBXLIBS\Scenery'. 2021-01-28T12:48:51.183Z [INFO] [Saturn] - at System.IO.FileSystem.CreateDirectory(String fullPath) 2021-01-28T12:48:51.183Z [INFO] [Saturn] - at System.IO.Directory.CreateDirectory(String path) 2021-01-28T12:48:51.183Z [INFO] [Saturn] - at Saturn.Jobs.Install.MainSubStages.ExtractSubStage.ExtractChunk(InboundChunk chunk) 2021-01-28T12:48:51.183Z [INFO] [Saturn] - [ERROR] Failed to copy file to the destination: G:\Program Files\Lockheed Martin\Prepar3D v4\ORBX/FTX_AU/FTXAA_ORBXLIBS/Scenery/Orbxlibs_P3D_PF1_human.bgl 2021-01-28T12:48:51.186Z [INFO] [Saturn] - System.IO.DirectoryNotFoundException: Could not find a part of the path 'G:\Program Files\Lockheed Martin\Prepar3D v4\ORBX\FTX_AU\FTXAA_ORBXLIBS\Scenery\Orbxlibs_P3D_PF1_human.bgl'. 2021-01-28T12:48:51.186Z [INFO] [Saturn] - at System.IO.FileStream.ValidateFileHandle(SafeFileHandle fileHandle) 2021-01-28T12:48:51.186Z [INFO] [Saturn] - at System.IO.FileStream.CreateFileOpenHandle(FileMode mode, FileShare share, FileOptions options) 2021-01-28T12:48:51.186Z [INFO] [Saturn] - at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options) 2021-01-28T12:48:51.186Z [INFO] [Saturn] - at Saturn.Jobs.Install.MainSubStages.ExtractSubStage.ExtractChunk(InboundChunk chunk)
  5. Hi @HarryZ Can you clarify what you mean by locked? Does the product appear correctly in the list under My Products and if so what do you see when you click on this product? Can you provide a screenshot of this? Installing to a network location will work, but only if the network path is mapped to a drive letter and your user account has read/write permissions to access the location. Orbx Central needs to perform the installation on the same PC that has the simulator installed in order to correctly adjust the scenery config for that simulator. If you install the product to an Orbx Library then map the library to a network drive, you can add this library from another PC on the network. Performing a sync simulator will from the PC will detect the installed products on the networked library drive and register them with the sim. If possible can you attach you full central.log file so we can investigate any issues further?
  6. Hi @icujedi The error in your log file indicates that your Orbx Central installation is broken and is missing files. Can you try completely reinstalling Orbx Central and disabling any anti-virus you have running temporarily as this may be affecting the program's files?
  7. Hi @B77X If you're not seeing any issues within the simulator it's best to let Orbx Central manage the layering. We've answered some common questions with regards to layering in the user guide here: https://docs.google.com/document/d/1QqebVX8fUFdFtOOEMR1ZULkhhieenQHNopfNY-5_K0Y/edit#bookmark=id.rvnzmry2emts
  8. Hi @Fernando1547 One option would be reset your password and seeing if the new password used for logging in also works for using the saved card. Another would be to remove your saved card and check out via card again.
  9. Hi @Burncrew You'll need to ensure you've switched Orbx Central to P3d using the sim selector dropdown at the top of the application. If it doesn't appear in this dropdown menu. Ensure you've run P3D at leat once.
  10. Hi @baylix1 I can see you've attached you're X-Plane log file. Can you attach your Orbx Central log file? You can open this log by clicking "Open Log" under Settings -> Help in Orbx Central.
  11. Hi @HarryZ Can you attempt to install the product and after it fails, upload your central.log file here so we can look into what may have gone wrong.
  12. Hi @greywolfretired If you don't log out of Orbx Central you won't have to re-enter your password for a up to a month while the token is valid. I'd highly suggest setting a strong password once and saving this somewhere securely like in a password manager.
  13. Hi @Oceansong It looks like you've attached your X-Plane log file. Can you include you central.log file?
  14. Hi @NormH3 Can you perform a verify files of the product and then see if the issue persists?
  15. Hi @FScenes Can you perform a verify files of the product and see if the issue persists? If so can you attach your central.log file here.
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