JWANG Posted July 8, 2020 Share Posted July 8, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Hi, try to download purchased chaseplane and it stuck installing queued.I have try installed the require software but vc 2015 update 3 rc will not install because newer version vc2015(64) is installed. thanks jwang Operating system: win 10 64 Simulator: fsx Screenshot: Issue: installing queued central.log Link to comment Share on other sites More sharing options...
JWANG Posted July 8, 2020 Author Share Posted July 8, 2020 I have turn off antivirus and tried various way suggested in forum.still can not install or update.pls help thank u jwang Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 9, 2020 Share Posted July 9, 2020 Hello, welcome to the forums. The log that you attached appears to show that Orbx Central installed ChasePlane. Link to comment Share on other sites More sharing options...
JWANG Posted July 9, 2020 Author Share Posted July 9, 2020 Hi Nick, thanks for the response but i dont see chaseplane in the program file or anywhere in the pc.Orbx central just keep stuck installing queued. Jwang Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted July 10, 2020 Share Posted July 10, 2020 Hello, If you go to //42 ChasePlane in Orbx Central, do you see the following options? If so, can you try pressing Launch? Link to comment Share on other sites More sharing options...
JWANG Posted July 10, 2020 Author Share Posted July 10, 2020 Hi, can not launch just installing queued. Jwang Link to comment Share on other sites More sharing options...
Ben McClintock Posted July 10, 2020 Share Posted July 10, 2020 Hi Jwang, If you haven't already, can you please: Delete the contents of %temp%\Orbx (it should just be some json files) Restart your computer Start Central again, then re-attempt an install of ChasePlane If you are still experiencing issues, please re-attach a new copy of your central.log file so we can continue to troubleshoot. Link to comment Share on other sites More sharing options...
JWANG Posted July 10, 2020 Author Share Posted July 10, 2020 Hi Ben,still stuck in installing queued . jwang central.log Link to comment Share on other sites More sharing options...
JWANG Posted July 10, 2020 Author Share Posted July 10, 2020 Hi guys, any new ideas can help me install chaseplane. Tks JWANG Link to comment Share on other sites More sharing options...
JWANG Posted July 11, 2020 Author Share Posted July 11, 2020 OK guys, I install on my old fsx computer, I still have no clue why cannot install on my newer pc. Case close tks. Link to comment Share on other sites More sharing options...
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