answered TE US Was. HD 1.2.0 update: Incompatible product installed.

[Larsras]

XP 11.50B10.

Trying to update from 1.1.0 to 1.2.0. Get an error message that there is incompatible products installed, which needs to be uninstalled.

Can I find some further information on which product this is somewhere?

 

Have just updated SAM and installed two UK airport I bought, no issues here.

[Jon Clarke]

You would have to attach your scenery_packs.ini so we could see what addon is incompatible and XP Log file

I would stress though that there is no support for XP beta as per the pinned post/link.

It may be the addon is incompatible with 11.50b10 in which case you need to refer your question to Laminar

 

[Larsras]

Don't know why I actually expected an answer like that.

Yes I know you don't support Beta XP and only full (11.26).

I actually just asked if I could find some more information regarding this incompatible product somewhere. In that way I could do some research myself. Btw, the 1.1.0 worked well.

[Jon Clarke]

1 minute ago, Larsras said:

Don't know why I actually expected an answer like that.

Yes I know you don't support Beta XP and only full (11.26).

I actually just asked if I could find some more information regarding this incompatible product somewhere. In that way I could do some research myself. Btw, the 1.1.0 worked well.

11.40/41 is fully supported and previous versions.

Attach your Log file as it should contain the info you are looking for regarding what addon is incompatible.

[PilotP123]

I'm getting the same error from Orbx Central (NOT X-Plane), and it doesn't look like it has anything to do with the version of X-Plane in use - I've got Washington HD installed in an Orbx Library location, and it is currently pointed at an 11.41 X-Plane install anyway:

 

The error message is particularly unhelpful:

 

Some clue of exactly what it thinks is incompatible would be useful (it might as well just say "Something went wrong") - there aren't any incompatible products listed on the product page, and I'm not about to start randomly uninstalling stuff in the hope it works...

 

My Orbx Central log is attached (but it also contains no useful clues that I can see as to what Central thinks is wrong)

There is 215GB free space on the disk where Central downloads to, and 344GB free on disk where the destination library is (and I assume this update isn't going to be any larger than the entire original version anyway?)

 

central.log

[Jon Clarke]

7 hours ago, PilotP123 said:

I'm getting the same error from Orbx Central (NOT X-Plane), and it doesn't look like it has anything to do with the version of X-Plane in use - I've got Washington HD installed in an Orbx Library location, and it is currently pointed at an 11.41 X-Plane install anyway:

 

The error message is particularly unhelpful:

 

Some clue of exactly what it thinks is incompatible would be useful (it might as well just say "Something went wrong") - there aren't any incompatible products listed on the product page, and I'm not about to start randomly uninstalling stuff in the hope it works...

 

My Orbx Central log is attached (but it also contains no useful clues that I can see as to what Central thinks is wrong)

There is 215GB free space on the disk where Central downloads to, and 344GB free on disk where the destination library is (and I assume this update isn't going to be any larger than the entire original version anyway?)

 

central.log 29.82 kB · 1 download

Thanks for that info.

I will get this moved to the Orbx Central forum. Thanks to the pic I am now much clearer in seeing what the issue is.

Looking in the Central log I am seeing something I don't understand.

It is saying it is seeing both the HD and SD version of TE Washington as installed.

 

2020-06-06T20:01:45.241Z [DEBUG] [Central::ProductService] - Scanning for installed products.
2020-06-06T20:01:45.507Z [DEBUG] [Central::ProductService] - Found 19 potential products installed.
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth Great Britain South (Orbx TrueEarth Great Britain South - X-Plane 11 1.2.0 - May 2020) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth Great Britain Central (Orbx TrueEarth Great Britain Central - X-Plane 11 1.2.0 - May 2020) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth Great Britain North (Orbx TrueEarth Great Britain North - X-Plane 11 1.1.0 - April 2020) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - Orbx Libraries (Orbx Libraries - X-Plane 11 1.7.1 - May 2020) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Washington HD (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Oregon SD (Orbx TrueEarth US Oregon HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Oregon HD (Orbx TrueEarth US Oregon HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Washington Enhancement Pack (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Washington SD (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - EG20 Clench Common Field (Orbx EG20 Clench Common Field 1.0.0 - October 2019) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - ENHA Hamar Stafsberg (Orbx ENHA Hamar Stafsberg v1.0) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - ENOV Ørsta-Volda Airport (Orbx ENOV Orsta-Volda Airport v1.0) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - L52 Oceano County Airport (Orbx L52 Oceano County v1.0) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - Orbx Libraries (Orbx Libraries - X-Plane 11 1.7.1 - May 2020) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth Great Britain Central (Orbx TrueEarth Great Britain Central - X-Plane 11 1.2.0 - May 2020) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth Great Britain North (Orbx TrueEarth Great Britain North - X-Plane 11 1.1.0 - April 2020) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth Great Britain South (Orbx TrueEarth Great Britain South - X-Plane 11 1.2.0 - May 2020) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Oregon HD (Orbx TrueEarth US Oregon HD - X-Plane 11 1.1.0 - September 2019) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.509Z [DEBUG] [Central::ProductService] - TrueEarth US Washington HD (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Library (F Drive) - F:\X-Plane\Orbx Library
2020-06-06T20:01:45.510Z [INFO] [Central::AnalyticsService] - Sending installed product analytics.

 

I am not qualified enough in the operation of Orbx Central but in order to save a bit of time, have you had both versions of TE Washington installed preciously?

The log is saying it can see TE Washington SD in your steamapps/common folder as well as the HD version in the same folder, and also the HD version in a library in your F drive.

 

I will ask @Nick Cooper to move this over to the Orbx Central support forum but I have asked the questions of you as the post will not be seen by the Orbx Central team until tomorrow Australia time.

 

[PilotP123]

Hi Jon

 

I don't think I've had Washington SD installed previously  - and that central log is a bit confusing, as it looks like it is flagging up all the symlinks from my custom scenery directory to the Orbx library where the files actually are as potential products (you can see it lists both Oregon SD & HD too). But none of those products are installed directly in the custom scenery directory:

 

 

I've only got the HD versions of both Oregon & Washington installed:

 

and the Washington HD directory looks to be the correct size for that product:

[Jon Clarke]

Thanks.

@Nick Cooper Please send this to the Orbx Central support forum.

I have reattached the users Orbc Central log file.

 

central.log

[Nick Cooper]

Could it be that the incompatible product is the X Plane 11 beta version?

[PilotP123]

I already noted this was using X-Plane 11.41, so it shouldn't be down to that.

I do have the 11.50 beta installed too - but as I've got the Steam version, I just rename the root X-Plane folder to switch between them (and Orbx Central produces the same complaint with either version active)

 

I don't really see why Central should care what minor version of X-Plane is installed - the files it needs to update are in a library (precisely so I don't need to duplicate them between different X-Plane installs), I'm not aware of any changes to the scenery_packs.ini file format for the new beta (which is the only X-Plane file that ever ought to be getting touched) and it doesn't even seem to get as far as starting to download anything before giving up

[Nick Cooper]

In which case, perhaps it is Washington SD, which Orbx Central seems to have found a reference to, as Jon pointed out to you.

 

Quote

2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Washington HD (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Oregon SD (Orbx TrueEarth US Oregon HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Oregon HD (Orbx TrueEarth US Oregon HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Washington Enhancement Pack (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11
2020-06-06T20:01:45.508Z [DEBUG] [Central::ProductService] - TrueEarth US Washington SD (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - E:\Steam\steamapps\common\X-Plane 11

 

Have a look at your version text files, a search for "version" should find them all.

You should delete any that reference Washington SD.

[PilotP123]

Hi Nick

 

So the problem is resolved - it wasn't Washington SD (which I definitely don't have installed), but was down to something that I'd done that clearly confused Orbx Central's little brain...

 

The scenery is laid out in the Orbx Library location like this:

TrueEarth US Washington HD
+- version_us-washington-xp11.txt
`- Custom Scenery
   +- Orbx_A_US_Washington_TE_Airports
   +- Orbx_A_US_Washington_TE_Custom
   +- Orbx_B_US_Washington_TE_Overlay
   `- Orbx_C_US_Washington_TE_Orthos

and each of the Orbx_A/B/C folders is then symlinked back to the X-Plane Custom Scenery directory

 

I'd created a symlink from the `version_us-washington-xp11.txt` file to create a `version.txt` file in each of the Orbx_A/B/C folders.

Why did I do such a crazy thing? Well, I have xOrganizer, and it will read those version.txt files to display the version numbers for scenery & plugins (but wouldn't see the top level `version_us-washington-xp11.txt` file, as that doesn't appear in the X-Plane directory tree) - so that seemed a simple way of getting the correct version numbers to show up for that program

However, clearly Orbx Central is also reading them (though maybe not properly, as they definitely didn't refer to Washington SD) and getting itself confused

 

Removing the symlinked version.txt files let Orbx Central update Washington HD successfully (and the log then no longer has any mention of either Washington SD or HD under E:\Steam\steamapps\common\X-Plane 11)

 

Interestingly, I updated all the TrueEarth GB products a few days ago (which I'd done the same thing to) - but there was a new version of Central released since then (it updated right before trying to do Washington HD), so maybe the new version is less tolerant of me messing things up for it...

 

Obviously this isn't Orbx's problem to solve - but logging more useful information about exactly what it found was incompatible would have been helpful

 

Thanks for the assistance