Melanie Posted March 28, 2020 Share Posted March 28, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached No Log file as I can't get far enough to create one, as per the attached image that is as far as the installer gets. I have tried it with and without administrator privileges. I have cleaned the registry (Avast) so it is not a registry issue. However, both the current version and an older version are still showing in the add or remove programs list therefore I think that may be the problem (the folders in C:\users... do not exist where the uninstall .exe) would normally be located. Operating system: Windows 10 Simulator: X-Plane 11 Screenshot: Issue: Orbx Central is not installing I am at a loss, any ideas as I would really like to install the scenery I have just bought. Thanks, Melanie. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted March 28, 2020 Share Posted March 28, 2020 Hi Melanie, welcome to the forums Please ensure the system requirements are in place as per the below topic. Link to comment Share on other sites More sharing options...
Melanie Posted March 28, 2020 Author Share Posted March 28, 2020 All present and correct. Link to comment Share on other sites More sharing options...
Melanie Posted March 29, 2020 Author Share Posted March 29, 2020 After checking through the system and finding no other errors I decided to think laterally, I was unable to remove the older version from the program list so I extracted the Uninstall Orbx Central.exe from the Orbx Central installer and ran it. It cleared the older version from the programs list, Avast then found a dodgy registry entry. I have now successfully installed Orbx Central and the new scenery 1 Link to comment Share on other sites More sharing options...
DrJaersh Posted April 10, 2020 Share Posted April 10, 2020 I too am having this same issue. All prerequisite software is installed. The setup for Orbx Central downloads, but then stops at around 20% install. I've tried running as an administrator, disabling firewalls and antivirus software, restarting PC to no avail. Operating system: Windows 10 Simulator: X-Plane 11.41 Screenshot: See attached Issue: Orbx Central is not installing Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 10, 2020 Share Posted April 10, 2020 Did you try Melanie's solution of uninstalling from Windows first? Link to comment Share on other sites More sharing options...
DrJaersh Posted April 10, 2020 Share Posted April 10, 2020 Nick, Thanks for your quick reply. Yes I've tried this. Although I'm not entirely sure what Melanie meant by extracting the uninstaller from the installer. Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 10, 2020 Share Posted April 10, 2020 Do you have any added anti virus software? Link to comment Share on other sites More sharing options...
DrJaersh Posted April 10, 2020 Share Posted April 10, 2020 Nick, Cracked it. I've just worked out how to extract the uninstaller and that's worked a treat. Thanks again, Josh. Link to comment Share on other sites More sharing options...
mammalda15 Posted January 19, 2022 Share Posted January 19, 2022 Hey there, I am having similar issues to the above. When attempting to download Central, it gets stuck halfway through. I then attempted to download the appropriate version of C++ getting the error that previous versions are running. So, I cannot uninstall any previous versions of C++, but have no idea what is means to extract the uninstaller! Any help? Link to comment Share on other sites More sharing options...
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