postie_47 Posted March 26, 2020 Posted March 26, 2020 I purchased KTIW through Orbx Central and it doesn't seem to download into X-Plane 11. I've ru n the installer for about two hours but nothing is happening.If memory serves me the install bar should show the progress of the install but it just scrolls to the right. Any help would be appreciated.
Nick Cooper Posted March 26, 2020 Posted March 26, 2020 Hello, please attach a copy of the central.log which you can open and save in the Help section of Orbx Central.
postie_47 Posted March 27, 2020 Author Posted March 27, 2020 ========here's the open log file requested. Thanks 2020-03-26T14:48:11.619Z [INFO] [Main] - Orbx Central - 4.1.1 2020-03-26T14:48:11.620Z [INFO] [Main] - Windows_NT 10.0.18363 2020-03-26T14:48:11.620Z [DEBUG] [Main] - env APPDATA: C:\Users\Greg\AppData\Roaming 2020-03-26T14:48:11.620Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData 2020-03-26T14:48:11.621Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\Greg\AppData\Local 2020-03-26T14:48:12.715Z [INFO] [Main] - Booting splashscreen. ======== 2020-03-26T14:52:41.124Z [INFO] [Main] - Orbx Central - 4.1.1 2020-03-26T14:52:41.124Z [INFO] [Main] - Windows_NT 10.0.18363 2020-03-26T14:52:41.125Z [DEBUG] [Main] - env APPDATA: C:\Users\Greg\AppData\Roaming 2020-03-26T14:52:41.125Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData 2020-03-26T14:52:41.125Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\Greg\AppData\Local 2020-03-26T14:52:42.379Z [INFO] [Main] - Booting splashscreen. 2020-03-26T14:53:05.457Z [INFO] [Main] - Checking for update 2020-03-26T14:53:09.221Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed). 2020-03-26T14:53:14.570Z [INFO] [Saturn] - C:\Users\Greg\AppData\Local\Temp\Orbx\temp 2020-03-26T14:53:14.571Z [INFO] [Saturn] - Queue added job 2020-03-26T14:53:14.573Z [INFO] [Saturn] - C:\Users\Greg\AppData\Roaming\Orbx\Central\Backup 2020-03-26T14:53:14.573Z [INFO] [Saturn] - Queue added job 2020-03-26T14:53:14.689Z [INFO] [Saturn] - C:\Users\Greg\AppData\Local\Temp\Orbx\temp is 0 2020-03-26T14:53:14.695Z [INFO] [Saturn] - Job released 129951066 2020-03-26T14:53:14.931Z [INFO] [Saturn] - C:\Users\Greg\AppData\Roaming\Orbx\Central\Backup is 9968377134 2020-03-26T14:53:14.935Z [INFO] [Saturn] - Job released 482057527 2020-03-26T14:56:58.191Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T14:57:00.684Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T14:57:55.848Z [INFO] [Saturn] - C:\Users\Greg\AppData\Local\Temp\Orbx\temp 2020-03-26T14:57:55.849Z [INFO] [Saturn] - Queue added job 2020-03-26T14:57:55.849Z [INFO] [Saturn] - C:\Users\Greg\AppData\Roaming\Orbx\Central\Backup 2020-03-26T14:57:55.849Z [INFO] [Saturn] - Queue added job 2020-03-26T14:57:55.850Z [INFO] [Saturn] - C:\Users\Greg\AppData\Local\Temp\Orbx\temp is 0 2020-03-26T14:57:55.854Z [INFO] [Saturn] - Job released 890291881 2020-03-26T14:57:55.963Z [INFO] [Saturn] - C:\Users\Greg\AppData\Roaming\Orbx\Central\Backup is 9968377134 2020-03-26T14:57:55.967Z [INFO] [Saturn] - Job released 135881365 2020-03-26T15:06:58.187Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T15:06:58.188Z [INFO] [Central::UpdaterService] - Checking for update 2020-03-26T15:06:58.188Z [INFO] [Main] - Checking for update 2020-03-26T15:07:00.510Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T15:07:01.083Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed). 2020-03-26T15:16:59.133Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T15:17:03.468Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T15:26:59.139Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T15:27:01.743Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T15:36:59.134Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T15:36:59.141Z [INFO] [Central::UpdaterService] - Checking for update 2020-03-26T15:36:59.144Z [INFO] [Main] - Checking for update 2020-03-26T15:37:01.610Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T15:37:02.550Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed). 2020-03-26T15:46:59.137Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T15:47:01.553Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T15:56:59.145Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T15:57:01.861Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T16:06:59.147Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T16:06:59.148Z [INFO] [Central::UpdaterService] - Checking for update 2020-03-26T16:06:59.152Z [INFO] [Main] - Checking for update 2020-03-26T16:07:01.745Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T16:07:03.472Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed). 2020-03-26T16:16:59.138Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T16:17:01.843Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T16:26:59.143Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T16:27:02.359Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T16:36:59.134Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-26T16:36:59.135Z [INFO] [Central::UpdaterService] - Checking for update 2020-03-26T16:36:59.139Z [INFO] [Main] - Checking for update 2020-03-26T16:37:02.511Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-26T16:37:02.574Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed). ======== 2020-03-27T06:02:33.652Z [INFO] [Main] - Orbx Central - 4.1.1 2020-03-27T06:02:33.653Z [INFO] [Main] - Windows_NT 10.0.18363 2020-03-27T06:02:33.653Z [DEBUG] [Main] - env APPDATA: C:\Users\Greg\AppData\Roaming 2020-03-27T06:02:33.654Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData 2020-03-27T06:02:33.654Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\Greg\AppData\Local 2020-03-27T06:02:39.738Z [INFO] [Main] - Booting splashscreen. 2020-03-27T06:02:39.896Z [INFO] [Main] - [Main::Splash] Loaded 2020-03-27T06:02:39.897Z [INFO] [Main] - [Main::Splash] Refreshing authentication. 2020-03-27T06:02:42.209Z [INFO] [Main] - [Main::Splash] Authentication refreshed. 2020-03-27T06:02:42.210Z [INFO] [Main] - [Main::Splash] Checking for updates... 2020-03-27T06:02:42.211Z [INFO] [Main] - [Main::Splash] Racing update check with timeout... 2020-03-27T06:02:42.211Z [INFO] [Main] - Checking for update 2020-03-27T06:02:45.236Z [INFO] [Main] - Update for version 4.1.1 is not available (latest version: 4.1.1, downgrade is disallowed). 2020-03-27T06:02:45.237Z [INFO] [Main] - [Main::Splash] No updates available. 2020-03-27T06:02:45.237Z [INFO] [Main] - [Main::Splash] Boot requested. 2020-03-27T06:02:45.238Z [INFO] [Main] - [Main::Splash] Ready to launch application. 2020-03-27T06:02:45.238Z [INFO] [Main] - Application ready to start. 2020-03-27T06:02:45.239Z [INFO] [Main] - Creating main application window. 2020-03-27T06:02:48.673Z [DEBUG] [Central::CoordinatorService] - Coordinator: onStartupEvent fired. 2020-03-27T06:02:48.678Z [INFO] [Central::AuthService] - Refreshing session... 2020-03-27T06:02:48.715Z [INFO] [Central::AppComponent] - Version 4.1.1 2020-03-27T06:02:49.689Z [INFO] [Central::IpcService] - Using Saturn binary from C:\Users\Greg\AppData\Local\Programs\Orbx-central\saturn-win\OrbxCentralWorker.exe 2020-03-27T06:02:49.980Z [INFO] [Saturn] - Saturn active. Version 4.1.1 2020-03-27T06:02:50.156Z [INFO] [Saturn] - Attempting to listen on 127.0.0.1:6729 2020-03-27T06:02:50.158Z [INFO] [Saturn] - Listening started 2020-03-27T06:02:50.161Z [INFO] [Saturn] - Waiting for a connection 2020-03-27T06:02:50.487Z [INFO] [Central::IpcService] - Socket connected. 2020-03-27T06:02:50.487Z [INFO] [Central::IpcService] - Connected to Saturn. 2020-03-27T06:02:50.488Z [INFO] [Saturn] - Connected to client 127.0.0.1:50840 2020-03-27T06:02:50.784Z [INFO] [Central::AuthService] - Session refresh successful! 2020-03-27T06:02:50.790Z [DEBUG] [Central::CoordinatorService] - Coordinator: onLogin fired. 2020-03-27T06:02:50.929Z [INFO] [Central::SimulatorService] - Loading previous simulator from settings. 2020-03-27T06:02:50.935Z [INFO] [Central::SimulatorService] - Selected X-Plane 11 at path D:\X-Plane11 2020-03-27T06:02:50.935Z [DEBUG] [Central::CoordinatorService] - Coordinator: onSimSelected fired. 2020-03-27T06:02:50.936Z [INFO] [Central::LibraryService] - Found 1 libraries. 2020-03-27T06:02:52.309Z [INFO] [Central::SocketService] - Connected to Socket.IO. 2020-03-27T06:02:53.596Z [INFO] [Central::SocketService] - Authenticated with Socket.IO. 2020-03-27T06:02:59.029Z [DEBUG] [Central::ProductService] - Scanning for installed products. 2020-03-27T06:02:59.270Z [DEBUG] [Central::ProductService] - Found 18 potential products installed. 2020-03-27T06:02:59.270Z [DEBUG] [Central::ProductService] - Orbx Libraries (Orbx Orbx Libraries - X-Plane 11 1.6.7 - November 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.270Z [DEBUG] [Central::ProductService] - KCGX Merrill C. Meigs Field (Orbx KCGX Meigs Field v1.0) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.270Z [DEBUG] [Central::ProductService] - KACK Nantucket Memorial Airport (Orbx KACK Nantucket Memorial Airport 1.10) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - 2B2/6B6 Plum Island Airport & Minute Man Air Field (Orbx 2B2-6B6 Plum Island Airport and Minute Man Air Field 1.20) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - L52 Oceano County Airport (Orbx L52 Oceano County v1.0) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - KVUO Pearson Field (Orbx KVUO Pearson Field v1.0) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - TrueEarth US Washington HD (Orbx TrueEarth US Washington HD - X-Plane 11 1.1.0 - September 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - 1S2 Darrington Municipal Airport (Orbx 1S2 Darrington Municipal Airport - X-Plane 11 1.0.0 - July 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - 74S Anacortes Airport (Orbx 74S Anacortes Airport - X-Plane 11 1.0.1 - July 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - WA56 Israel's Farm Airport (Orbx WA56 Israel's Farm Airport - X-Plane 11 1.0.0 - July 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - KBVS Skagit Regional Airport (Orbx KBVS Skagit Regional Airport - X-Plane 11 1.0.1 - December 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - 2W3 Swanson Airport (Orbx 2W3 Swanson Airport - X-Plane 11 1.0.0 - August 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - TrueEarth US Oregon HD (Orbx TrueEarth US Oregon HD - X-Plane 11 1.1.0 - September 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - TrueEarth US Washington Enhancement Pack (Orbx TrueEarth US Washington Enhancement Pack - X-Plane 11 1.0.0 - September 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - KORS Orcas Island Airport (Orbx KORS Orcas Island Airport - X-Plane 11 1.0.0 - September 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - TrueEarth US Northern California HD (Orbx TrueEarth US Northern California HD - X-Plane 11 1.0.0 - November 2019) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - TrueEarth US Florida SD (Orbx TrueEarth US Florida SD - X-Plane 11 1.0.1 - February 2020) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.271Z [DEBUG] [Central::ProductService] - KEYW Key West International Airport (Orbx KEYW Key West International Airport - X-Plane 11 1.0.1 - March 2020) - Simulator - D:\X-Plane11 2020-03-27T06:02:59.273Z [INFO] [Central::AnalyticsService] - Sending installed product analytics. 2020-03-27T06:07:48.731Z [INFO] [Central::InstallationService] - Checking for outdated products. Found 0.
postie_47 Posted March 27, 2020 Author Posted March 27, 2020 Hi, I put it in text form also. Hope this helps. Thanks Orbx Open Log File.txt
postie_47 Posted March 28, 2020 Author Posted March 28, 2020 I have uninstalled Orbx Direct and it hangs on the install. I purchased another scenery prior to this problem and can't install it. Please advise. Thanks
Doug Sawatzky Posted March 28, 2020 Posted March 28, 2020 Hi Is your antivirus software or firewall blocking it?
postie_47 Posted March 29, 2020 Author Posted March 29, 2020 Hi I turned off Widows Defender,Domain Network,Private network and Public network firewall and also allowed app through firewall but no change.
Nick Cooper Posted March 29, 2020 Posted March 29, 2020 Hello, also, please take a look in your Windows control panel and if it is shown as installed there, uninstall it.
postie_47 Posted March 29, 2020 Author Posted March 29, 2020 Hi Nick, I checked the Control Panel in Windows and there was an Orbx Direct exe. file. I deleted it and reinstalled Orbx Central and it is up and running. Thanks for the advise because i never would have thought to check the control panel for any residual files. Cheers
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