salex Posted February 27, 2020 Share Posted February 27, 2020 Can anyone advise me as to why I am getting this error warning when trying to install TrueEarth Great Britain South for X-Plane 11. Many thanks Salex Link to comment Share on other sites More sharing options...
Nick Cooper Posted February 27, 2020 Share Posted February 27, 2020 Hello, welcome to the forums. Did you install the prerequisite software, as detailed in the Orbx Central User Guide? If you did, or you do and it still produces this error, please attach a copy of your central.log file. You can open it in Orbx Central and save a copy. Link to comment Share on other sites More sharing options...
salex Posted February 27, 2020 Author Share Posted February 27, 2020 Nick Many thanks for your response. I am having difficulty finding the central.log file. Where is it located to access from Orbx Central Regards Salex Link to comment Share on other sites More sharing options...
Smudger Posted February 27, 2020 Share Posted February 27, 2020 Hello Salex, welcome to the forums. Orbx Central - Settings - Help Link to comment Share on other sites More sharing options...
salex Posted February 27, 2020 Author Share Posted February 27, 2020 Thankyou all for your help and guidance. I have found the central.log file in the Help section of Settings. However the text file is about 10.5 MB, which exceeds the maximum total size. I have tried zipping the file and hopefully attached it to this submission. If unable to decompress please let me know and I will try an alternative method. Many thanks Salex central.7z Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted February 27, 2020 Share Posted February 27, 2020 Hi Salex, It does indeed appear Central is unable to convert the ortho. Quote 2020-02-27T20:19:48.423Z [INFO] [Saturn] - [ERROR] texconv exited with code -1073741515 2020-02-27T20:19:48.423Z [INFO] [Saturn] - [ERROR] D:\X-Plane Orbx\xp11\TrueEarth Great Britain South\Custom Scenery\Orbx_C_GB_South_TrueEarth_Orthos\textures\a850x10110x17.JPG doesn't exist after conversion. 2020-02-27T20:19:48.424Z [INFO] [Saturn] - [ERROR] Failed to convert Custom Scenery\Orbx_C_GB_South_TrueEarth_Orthos\textures\a850x10110x17.JPG 2020-02-27T20:19:48.425Z [INFO] [Saturn] - System.Exception: Conversion failed. 2020-02-27T20:19:48.425Z [INFO] [Saturn] - at Saturn.Jobs.Install.MainSubStages.ConvertSubStage.<>c__DisplayClass13_0.<ConvertFile>b__0() 2020-02-27T20:19:48.425Z [INFO] [Saturn] - [INFO] Converting Custom Scenery\Orbx_C_GB_South_TrueEarth_Orthos\textures\a8f0xff80x17.JPG The error code it is crashing with relates to a missing system component. This is most often caused by missing system requirements as Nick mentioned. Can you run the following installers to double-check that they are installed on your machine correctly. Visual C++ Redistributable for Visual Studio 2015 (x64)https://www.microsoft.com/en-au/download/details.aspx?id=48145Microsoft Visual C++ 2015 Redistributable Update 3 RChttps://www.microsoft.com/en-us/download/details.aspx?id=52685Visual C++ Redistributable for Visual Studio 2013 (x64)https://www.microsoft.com/en-us/download/details.aspx?id=40784 Link to comment Share on other sites More sharing options...
salex Posted February 28, 2020 Author Share Posted February 28, 2020 Many thanks to all your suggestion. Nick for suggesting the central.log, Smudger for where to find it and Mitchell for interpreting and suggesting that there are missing system files. I downloaded the system files from the links provided and the files have now converted. Now to see if it all works. Many thanks again. Salex Link to comment Share on other sites More sharing options...
Nick Cooper Posted February 28, 2020 Share Posted February 28, 2020 Hello, we can only post the answers and hope that the customers will read them. It would also benefit the customer to read the User Guide which in this case, includes the answers to all three questions. Link to comment Share on other sites More sharing options...
colinp_uk Posted February 29, 2020 Share Posted February 29, 2020 Hi, I was having the same issue after a 4 hour download of TrueEarth GB Central (got North and South to do yet - living in the countryside is great but internet speed is terrible!). You solution also worked for me too. Thanks! Link to comment Share on other sites More sharing options...
sharpy2010 Posted March 26, 2020 Share Posted March 26, 2020 On 2/27/2020 at 11:28 PM, Mitchell Williamson said: Hi Salex, It does indeed appear Central is unable to convert the ortho. The error code it is crashing with relates to a missing system component. This is most often caused by missing system requirements as Nick mentioned. Can you run the following installers to double-check that they are installed on your machine correctly. Visual C++ Redistributable for Visual Studio 2015 (x64)https://www.microsoft.com/en-au/download/details.aspx?id=48145Microsoft Visual C++ 2015 Redistributable Update 3 RChttps://www.microsoft.com/en-us/download/details.aspx?id=52685Visual C++ Redistributable for Visual Studio 2013 (x64)https://www.microsoft.com/en-us/download/details.aspx?id=40784 Installing those three files fixed the problem for me, thanks very much! Link to comment Share on other sites More sharing options...
thehighflyer Posted July 15, 2020 Share Posted July 15, 2020 fixed thank you get these files a must Link to comment Share on other sites More sharing options...
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