magrath3 Posted January 14, 2020 Share Posted January 14, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: Flight Sim x Screenshot: Issue: i have lost my orbx library. i have tried to find the library, it exsists in my FSX file about 47GB When i try to open a path to orbx it will not load. i get messages ' No response received. Message timed out. I dont know how to get orbx into my library. Is there a way i can reinstall orbx. Link to comment Share on other sites More sharing options...
Guest Josh Koz Posted January 14, 2020 Share Posted January 14, 2020 Hi @magrath3 FSX doesn't support libraries so all products are installed into the simulator. Can you attach your central.log file so we can investigate this further for you? Link to comment Share on other sites More sharing options...
magrath3 Posted January 17, 2020 Author Share Posted January 17, 2020 thanks for reply, i am not very tech savy, where do i find central.log file to send as attchment Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 17, 2020 Share Posted January 17, 2020 You can find it by opening Orbx Central the go to settings/help/open log, then in the top left corner click on file/save as to your desktop, then attach it to your post. Link to comment Share on other sites More sharing options...
magrath3 Posted January 17, 2020 Author Share Posted January 17, 2020 On 1/15/2020 at 9:06 AM, Josh Koz said: Hi @magrath3 FSX doesn't support libraries so all products are installed into the simulator. Can you attach your central.log file so we can investigate this further for you? Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 17, 2020 Share Posted January 17, 2020 Hello, the repeated request seems to be for you to review the User Guide. Please take a look first at the section on System Requirements, the lack of which may well be your problem. System Requirements Windows Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly: Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/details.aspx?id=52685 Visual C++ Redistributable for Visual Studio 2013 (x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784 Additional Requirements for Windows 7 and 8 Windows Update KB2533623 https://www.microsoft.com/en-au/download/details.aspx?id=26764 Update for Universal C Runtime in Windows https://web.goog.cdn.orbxdirect.com/software/vcredist/Windows6.1-KB2999226-x64.msu Link to comment Share on other sites More sharing options...
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