active Raynor

[magrath3]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10  

Simulator:  Flight Sim x

Screenshot:  

Issue:  i have lost my orbx library. 

i have tried to find the library, it exsists in my FSX file about 47GB

When i try to open a path to orbx it will not load.

i get messages ' No response received. Message timed out.

I dont know how to get orbx into my library.

Is there a way i can reinstall orbx.

 

[Guest Josh Koz]

Hi @magrath3

 

FSX doesn't support libraries so all products are installed into the simulator. Can you attach your central.log file so we can investigate this further for you?

[magrath3]

thanks for reply, i am not very tech savy, where do i find central.log file to send as attchment

[Doug Sawatzky]

You can find it by opening Orbx Central the go to settings/help/open log, then in the top left corner click on file/save as to your desktop, then attach it to your post.

[magrath3]

On 1/15/2020 at 9:06 AM, Josh Koz said:

Hi @magrath3

 

FSX doesn't support libraries so all products are installed into the simulator. Can you attach your central.log file so we can investigate this further for you?

 

[Nick Cooper]

Hello,

the repeated request seems to be for you to review the User Guide.

Please take a look first at the section on System Requirements, the lack of

which may well be your problem.

System Requirements

Windows

Windows 7 SP1+, Windows 8.1 and Windows 10 are supported. The following components need to be installed for Central to function correctly:

 

• Visual C++ Redistributable for Visual Studio 2015 (x64)

  • https://www.microsoft.com/en-au/download/details.aspx?id=48145

• Microsoft Visual C++ 2015 Redistributable Update 3 RC

  • https://www.microsoft.com/en-us/download/details.aspx?id=52685

• Visual C++ Redistributable for Visual Studio 2013 (x64)

  • https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Additional Requirements for Windows 7 and 8

• Windows Update KB2533623

  • https://www.microsoft.com/en-au/download/details.aspx?id=26764

• Update for Universal C Runtime in Windows

  • https://web.goog.cdn.orbxdirect.com/software/vcredist/Windows6.1-KB2999226-x64.msu