muso7 Posted December 29, 2019 Share Posted December 29, 2019 Quote Operating system: Mac OSX (Sierra - 10.12) Simulator: Xplane-11 (v11.41) Screenshot: Attached Issue: All installations fail in ORBX Central 4 ORBX Central: Version 4.0.33 (4.0.33.20191218.3) Greetings from Australia I have just made 2 purchases and am unable to download and install the products. This seems to be due to the following:- According to your documentation my OSX version is not supported by ORBX Central 4. It seems that I can only install products now by using ORBX Central 4 This fails with all installations with "Communication error has occurred...." Install via manual download also fails.I used to perform a manual zip downloads for my earlier purchases but this is not available now. My recent purchases are:- Product 1: TrueEarth US Washington SD - X-Plane 11 Product 2: LOWI Innsbruck Airport - X-Plane 11 Purchased at: 2019-12-28 I do not wish to update my Mac OSX to 10.13 as this will cause problems with my other apps. Could you please advise how I can obtain my purchased products. Many thanks Peter central.log Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 29, 2019 Share Posted December 29, 2019 Hello, could this, from the user guide, be it? macOS macOS High Sierra (10.13) or later is required. I don't think that there is an alternative Link to comment Share on other sites More sharing options...
muso7 Posted December 30, 2019 Author Share Posted December 30, 2019 Thanks for replying Nick Yes - this could be the problem Should I ask to have my money refunded - but worse still it seems I cannot buy any more products - this would be devastating. Unfortunately I cannot go to a later version of Mac OSX I am now hoping ORBX will enable some alternative download for me. Thanks again for responding. Pete :-) Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 30, 2019 Share Posted December 30, 2019 Hello, the development team are available after the New Year celebrations. They can give you the definitive answer but unfortunately, when the question has been asked before, the answer has been that the only alternative is to update your Mac. I'll leave it to them. Link to comment Share on other sites More sharing options...
muso7 Posted December 30, 2019 Author Share Posted December 30, 2019 Thanks again Nick I hope the team is supportive of this issue as it means anyone with XPlane-11 on a Mac pre OSX 10.13 can no longer update their already purchased products nor buy any new ones all because of ORBX Central. How do I contact the Development Team regarding this when they return please? Many thanks Pete :-) Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 30, 2019 Share Posted December 30, 2019 Hello Pete, you are already in their forum, so there is nothing to be done but wait until they are back. Link to comment Share on other sites More sharing options...
Ben McClintock Posted December 30, 2019 Share Posted December 30, 2019 Hi Pete, macOS Sierra is no longer supported by Apple and is no longer receiving important security updates. Unfortunately, we do not have the resources to support old versions of macOS and Windows. Even Apple chooses not to support macOS Sierra anymore, and they're a trillion dollar company. For your Orbx products, you can request a refund at support.orbxdirect.com - link them to this topic. In any case, I'd still strongly recommend you find a way to upgrade to the latest version of macOS. Link to comment Share on other sites More sharing options...
muso7 Posted December 31, 2019 Author Share Posted December 31, 2019 Hi Ben Thanks for getting involved Quote Unfortunately, we do not have the resources to support old versions of macOS and Windows Completely understand - I was just shocked that I could no longer update my purchases nor buy any more without warning. I'll stop complaining and at least get up to 10.13.... I think I can get away with Mac OSX High Sierra (10.13) and will try to get my products again later. Have enjoyed ORBX for a very long time and would hate to not be able to continue adding new products. The problem with Mac OSX is that every main upgrade requires purchasing other apps' updates. Appreciate your help Pete :-) Link to comment Share on other sites More sharing options...
muso7 Posted January 1, 2020 Author Share Posted January 1, 2020 Thank you for your responses and putting up with my rant!!! I managed to sort out my Mac OSX level without losing all my other app versions etc... I am now a happy ORBX customer with Central working fine. HAPPY NEW YEAR guys. Pete :-) Link to comment Share on other sites More sharing options...
Ben McClintock Posted January 1, 2020 Share Posted January 1, 2020 Great to hear Pete. Happy new year to you too! Link to comment Share on other sites More sharing options...
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