Jack Sawyer Posted August 19, 2018 Share Posted August 19, 2018 1) Start ChasePlane as always. 2) Start AS4 as always 3) Initial loading screen. Choose a plane, any plane, set it to KSAN, click OK and crash to desktop. Error logs to follow: Faulting application name: Prepar3D.exe, version: 4.3.29.25520, time stamp: 0x5b2c3263 Faulting module name: facilities.dll, version: 4.3.29.25520, time stamp: 0x5b2c31d4 Exception code: 0xc0000005 Fault offset: 0x000000000001fd91 Faulting process id: 0x1aac Faulting application start time: 0x01d437cdee68e8f3 Faulting application path: Z:\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: Z:\Lockheed Martin\Prepar3D v4\facilities.dll Report Id: aad7a6d1-b5d5-4107-8f8f-0f52c00f1f2a Faulting package full name: Faulting package-relative application ID: Fault bucket 1433562043660122599, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Prepar3D.exe P2: 4.3.29.25520 P3: 5b2c3263 P4: facilities.dll P5: 4.3.29.25520 P6: 5b2c31d4 P7: c0000005 P8: 000000000001fd91 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16E.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A1.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A2.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3B3.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_32c9ec99d3923d69bd34d5fc5a5d9b9563e6fd7_c489461d_22980556 Analysis symbol: Rechecking for solution: 0 Report Id: aad7a6d1-b5d5-4107-8f8f-0f52c00f1f2a Report Status: 268435456 Hashed bucket: 9c618578c47604d043e5091557d839e7 Cab Guid: 0 Link to comment Share on other sites More sharing options...
Jack Sawyer Posted August 19, 2018 Author Share Posted August 19, 2018 I'm wondering if it has to do with AS4. Will test again now. It might be that the PC is overloaded with trying to load KSAN and the area and the weather? Link to comment Share on other sites More sharing options...
Doc_Z Posted August 19, 2018 Share Posted August 19, 2018 When you say AS4 do ou mean ASP$, the Active Sky for P3d v4? That is what I use and haven't had any CTDs or other problems with KSAN v2. Link to comment Share on other sites More sharing options...
Jack Sawyer Posted August 19, 2018 Author Share Posted August 19, 2018 6 minutes ago, Doc_Z said: When you say AS4 do ou mean ASP$, the Active Sky for P3d v4? That is what I use and haven't had any CTDs or other problems with KSAN v2. Hi Doc, yes, AS4 = Active Sky 4 from HiFi. I just re-tried the same thing and it works. But it's intermittent, the first time I try to go there it CTD's, the second time it's ok. And I have an extremely powerful new PC too, so this baffles me. Link to comment Share on other sites More sharing options...
Matteo Veneziani Posted August 19, 2018 Share Posted August 19, 2018 Hi, I suggest to full unistal ksan and re-install it. This should resolve all issue. Cheers Link to comment Share on other sites More sharing options...
Jack Sawyer Posted August 19, 2018 Author Share Posted August 19, 2018 2 minutes ago, Matteo Veneziani said: Hi, I suggest to full unistal ksan and re-install it. This should resolve all issue. Cheers Thanks Matteo, I just turned off the PC, have to go out, will try this later today. Did you see anything in the log files that would indicate any problems? Link to comment Share on other sites More sharing options...
Matteo Veneziani Posted August 19, 2018 Share Posted August 19, 2018 7 minutes ago, Jack Sawyer said: Thanks Matteo, I just turned off the PC, have to go out, will try this later today. Did you see anything in the log files that would indicate any problems? Sincerely no, i'm not able to determine the cause of the crash unfortunately. But i think with a new fresh install you could resolve the issue. Also clean your temp and ram with some programs like cc cleaner or similar before re-install ksan. If you will have again the issue i dont think it's a problem of the scenery. Also make sure to don't have any other ksan scenery or ksan afcad active in your pc. Hope this help. Cheers Link to comment Share on other sites More sharing options...
Jack Sawyer Posted August 19, 2018 Author Share Posted August 19, 2018 8 minutes ago, Matteo Veneziani said: Sincerely no, i'm not able to determine the cause of the crash unfortunately. But i think with a new fresh install you could resolve the issue. Also clean your temp and ram with some programs like cc cleaner or similar before re-install ksan. If you will have again the issue i dont think it's a problem of the scenery. Also make sure to don't have any other ksan scenery or ksan afcad active in your pc. Hope this help. Cheers Thanks again Matteo. I don’t even know what an afcad is, never had anything but Orbx KSAN and I run CC Cleaner frequently. This is the only area in the sim that does this. Will do this later and get back to you. Thanks again. Link to comment Share on other sites More sharing options...
Jack Sawyer Posted August 20, 2018 Author Share Posted August 20, 2018 Hi Matteo! All is well so far. I uninstalled KSAN as you suggested. Then ran CC Cleaner, found no problems. Installed it and verified the files, again all ok. Then tested it and it looked even better and the frames are amazing. I ram ActiveSky 4, the PMDG 747, and set it to KSAN. It loaded and I had 30-60 FPS. Very happy. Thanks for your help and you did a wonderful job here! Link to comment Share on other sites More sharing options...
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