gozzardl Posted May 25, 2018 Share Posted May 25, 2018 Hello, I wasn't aware of how large the file size was going to be for Netherlands True Earth when I purchased it. I won't have enough space on my SSD for install it. How do I go about obtaining a refund for this product? Kind Regards, Lucas. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 25, 2018 Share Posted May 25, 2018 Hello, please submit a support ticket. Link to comment Share on other sites More sharing options...
WarriorPilot Posted May 25, 2018 Share Posted May 25, 2018 Hello, I too purchased and downloaded Netherlands True Earth last night and ran out of space on SSD drive. I have reformatted two SSDs and created RAID 0 which should hopefully solve the problem. However, as I have to redownload the Nethethlands True Earth package, when I go to my account it shows the purchase but I get the following message and cannot redownload. Can you advise please? Many thanks indeed. Download No download is currently available for EU Netherlands TrueEarth. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 25, 2018 Share Posted May 25, 2018 Hello, you would be trying to download the FSX version for which there are no files. Please download the EU Netherlands TrueEarth HD version. Link to comment Share on other sites More sharing options...
WarriorPilot Posted May 25, 2018 Share Posted May 25, 2018 Hi Nick, thanks I did notice there were two versions , the HD and non HD. I was thrown off guard because one had no purchase price. I have attempted twice to re download but although I have a +60Mbps download speed it is stuck on 0B downloaded and 1 sec remaining (screenshot attached). Is there a way to remove these downloads and try again please? Sorry for the hassle. Thanks. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 25, 2018 Share Posted May 25, 2018 Hello, try this: Link to comment Share on other sites More sharing options...
gozzardl Posted May 25, 2018 Author Share Posted May 25, 2018 Thanks Nick. Just submitted it. Cheers. Lucas. Link to comment Share on other sites More sharing options...
GSalden Posted May 26, 2018 Share Posted May 26, 2018 @Nick Did you guys consider to release a non HD photo layer version ? With that I mean a 2 m/p photo layer , so people with low/mid end systems or using a multiple view system can enjoy it too with much better fps ... Here I use a triple view setup with a 7940x 14 core cpu @ 4.8 / 1080 TI OC and I have to disable the Scenery entry to be able to land at FT EHAM with cloud shadows and Normal AG at 20/22 fps ( ASP4 running ). I also have a sightseeing cfg without shadows and low LOD that can maintain 20 fps with the Scenery entry enabled. But I would love to make s flight from AS Frankfurt + FTX Germany and land at TE Nl. + FT Tampa with these Dutch sightseeing objects enabled. regards Gerard Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted May 26, 2018 Share Posted May 26, 2018 Hi Gerard Maybe there is something wrong with your system? I am also using three 24" monitors @5760x1080, all scenery enabled/activated (4096 texture resolution), cloud shadows@medium, all AG@very dense, LOD@max, Tesselation@High, Special Effects@max, ActiveSky2016, Aivlasoft EFB running, iFly 747v, flying around and approach to EHAM no problems. Link to comment Share on other sites More sharing options...
GSalden Posted May 26, 2018 Share Posted May 26, 2018 46 minutes ago, Doug Sawatzky said: Hi Gerard Maybe there is something wrong with your system? I am also using three 24" monitors @5760x1080, all scenery enabled/activated (4096 texture resolution), cloud shadows@medium, all AG@very dense, LOD@max, Tesselation@High, Special Effects@max, ActiveSky2016, Aivlasoft EFB running, iFly 747v, flying around and approach to EHAM no problems. Do you use seperate views and not one wide view ? Here I use seperate views... Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted May 26, 2018 Share Posted May 26, 2018 As my post say's, I use 5760x1080 which is one view using nvidia surround.... Link to comment Share on other sites More sharing options...
GSalden Posted May 26, 2018 Share Posted May 26, 2018 Therefore you are having a good framerate. I am using seperate views as I do not like the fisheye effect ( distortion to the sides ). Nvidia has a new method that fixes the fisheye effect . Only LM has to inplement a custom plug-in to have it working... Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted May 26, 2018 Share Posted May 26, 2018 Yes, so the product is not the issue. Link to comment Share on other sites More sharing options...
GSalden Posted May 26, 2018 Share Posted May 26, 2018 Let’s hope LM will do that . Then all people using multi view configs can enjoy more smoothness / more detailed scenery .. Link to comment Share on other sites More sharing options...
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