Luiz Ângelo Alvernaz Perdigão Posted April 15, 2017 Share Posted April 15, 2017 Hello, how are you? I have active in my ORBX account the FTX Global openLC North America Alaska / Canada, but I'm having trouble upgrading to version 1.20! I need a solution to this problem, Thanks! Luiz Ângelo! Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted April 16, 2017 Share Posted April 16, 2017 Hi Luiz, Welcome to the forums, Are you using FTX Central 3? Doug Link to comment Share on other sites More sharing options...
Luiz Ângelo Alvernaz Perdigão Posted April 16, 2017 Author Share Posted April 16, 2017 I'm using FTX Central 3! In my account, the product is: FTX Global openLC North America Alaska / Canada and is in version 1.10! I see that this product is now FTX Global openLC North America only and is in version 1.20! I think the FTX Global product openLC North America Alaska / Canada by FTX Global openLC North America should be changed in my account, so I could do the update, correct? Thank you! Link to comment Share on other sites More sharing options...
Luiz Ângelo Alvernaz Perdigão Posted April 17, 2017 Author Share Posted April 17, 2017 Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 17, 2017 Share Posted April 17, 2017 Hello. There are two separate products. Open LC North America Alaska\Canada, which you do own and Open LC North America which you do not own. The update is for Open LC North America, the product that you do not own and that is why you cannot install it. Link to comment Share on other sites More sharing options...
Luiz Ângelo Alvernaz Perdigão Posted April 17, 2017 Author Share Posted April 17, 2017 But on the FTX Global product page itself and openLC North America says: "With FTX Global and openLC North America, you can now start exploring the vast and beautiful area of North and Central America **** ( Including Alaska and Canada). "**** - I can not buy again the same product that had an update, correct? I think it's my right to have this update! As a consumer of ORBX products and an admirer for the quality of the company, they should solve this issue for me! I feel hurt! Link to comment Share on other sites More sharing options...
Nick Cooper Posted April 17, 2017 Share Posted April 17, 2017 Hello. I am sorry that you feel hurt. You should understand that there is no version 1.20 of Open LC North America Alaska/Canada. Open LC North America Alaska/Canada was released on 26th August 2015. It was made very clear that it was a part of the OpenLC North America product and was priced accordingly. This product has now been discontinued but owners can still download and install it. Open LC North America was released on 31st July 2016 and along with the release announcement was this. Quote For customers that have already purchased openLC Alaska/Canada can qualify for an automatic $22.50AUD discount off the full price of openLC North America. This offer is strictly limited for 30 days so don't delay. This discount will automatically be applied when checking out. You purchased part of a product at part of the price, I do not think that this could entitle you to the complete product. Unfortunately, the discount was time limited and if you now want the complete product, you must buy it. Link to comment Share on other sites More sharing options...
Luiz Ângelo Alvernaz Perdigão Posted April 17, 2017 Author Share Posted April 17, 2017 OK! Got it! But the fact is that I was not notified by the company in an Email about this discount detail! If I had known, I would have done it within 30 days. Thank you! Link to comment Share on other sites More sharing options...
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